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I am an experienced Electronics & Technology Specialist with over 5 years of hands-on experience building, upgrading, and repairing desktop and laptop computers. Skilled in troubleshooting various electronics including Windows, macOS, Android, iOS, and gaming consoles. I thrive in fast-paced, goal-driven environments and have a strong background in sales, customer service, and physically demanding roles. I am known for my strong work ethic and consistently going above and beyond to deliver results. I have extensive experience in quality evaluation, technical support, and content moderation, particularly in VR environments. I am punctual, a fast learner, and enjoy solving problems while maintaining excellent time management and communication skills. I am currently advancing my education in Front-End Web Development to further strengthen my technical skillset.…I am an experienced Electronics & Technology Specialist with over 5 years of hands-on experience building, upgrading, and repairing desktop and laptop computers. Skilled in troubleshooting various electronics including Windows, macOS, Android, iOS, and gaming consoles. I thrive in fast-paced, goal-driven environments and have a strong background in sales, customer service, and physically demanding roles. I am known for my strong work ethic and consistently going above and beyond to deliver results. I have extensive experience in quality evaluation, technical support, and content moderation, particularly in VR environments. I am punctual, a fast learner, and enjoy solving problems while maintaining excellent time management and communication skills. I am currently advancing my education in Front-End Web Development to further strengthen my technical skillset.

Emerson Leist

Content Producer, Web Developer, QA Engineer

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I am an experienced Electronics & Technology Specialist with over 5 years of hands-on experience building, upgrading, and repairing desktop and laptop computers. Skilled in troubleshooting various electronics including Windows, macOS, Android, iOS, and gaming consoles. I thrive in fast-paced, goal-driven environments and have a strong background in sales, customer service, and physically demanding roles. I am known for my strong work ethic and consistently going above and beyond to deliver results. I have extensive experience in quality evaluation, technical support, and content moderation, particularly in VR environments. I am punctual, a fast learner, and enjoy solving problems while maintaining excellent time management and communication skills. I am currently advancing my education in Front-End Web Development to further strengthen my technical skillset.…I am an experienced Electronics & Technology Specialist with over 5 years of hands-on experience building, upgrading, and repairing desktop and laptop computers. Skilled in troubleshooting various electronics including Windows, macOS, Android, iOS, and gaming consoles. I thrive in fast-paced, goal-driven environments and have a strong background in sales, customer service, and physically demanding roles. I am known for my strong work ethic and consistently going above and beyond to deliver results. I have extensive experience in quality evaluation, technical support, and content moderation, particularly in VR environments. I am punctual, a fast learner, and enjoy solving problems while maintaining excellent time management and communication skills. I am currently advancing my education in Front-End Web Development to further strengthen my technical skillset.

Available to hire

I am an experienced Electronics & Technology Specialist with over 5 years of hands-on experience building, upgrading, and repairing desktop and laptop computers. Skilled in troubleshooting various electronics including Windows, macOS, Android, iOS, and gaming consoles. I thrive in fast-paced, goal-driven environments and have a strong background in sales, customer service, and physically demanding roles. I am known for my strong work ethic and consistently going above and beyond to deliver results.

I have extensive experience in quality evaluation, technical support, and content moderation, particularly in VR environments. I am punctual, a fast learner, and enjoy solving problems while maintaining excellent time management and communication skills. I am currently advancing my education in Front-End Web Development to further strengthen my technical skillset.

Skills

iOS

Experience Level

iOS

Intermediate

Language

English

Fluent

Work Experience

Sr. Quality Evaluator at Concentrix

October 31, 2024 - August 14, 2025

Monitored and evaluated customer interactions across multiple channels to ensure quality standards and client compliance. Delivered feedback and coaching to enhance agent performance and customer satisfaction. Conducted root cause analysis and collaborated with operations to close process gaps. Designed and facilitated training sessions, generated quality reports, contributed to key performance metrics, and played a role in client audits and quality reviews.

Content Moderator at Concentrix

July 31, 2023 - August 14, 2025

Moderated VR content and users, ensuring adherence to company guidelines and fostering a respectful and inclusive VR environment. Maintained reliability, punctuality, and responsibility while working independently to meet company goals.

Landscaper/Labourer at Transformers landscaping

January 31, 2022 - August 14, 2025

Performed lawn mowing, line trimming, weeding, raking, tilling, and general yard and street cleanup to maintain the landscape.

Technical Support Advisor at Concentrix

April 30, 2021 - August 14, 2025

Handled worldwide technical support calls, troubleshooting and resolving detailed issues, directing customers to appropriate departments, and ensuring full customer satisfaction on every call. Adapted to a fast-paced environment by prioritizing time-consuming steps efficiently.

VR Gaming Technical Support at Concentrix

September 30, 2019 - August 14, 2025

Provided professional technical support via email, live chat, and voice. Resolved complex technical issues while maintaining politeness and respect to de-escalate situations. Researched and referred difficult issues to management, ensuring positive customer rapport.