Julia Manaças

Administrative assistant at Clinica Liberty

Coordinated patient services across in-person, phone, email, and WhatsApp channels; scheduled medical staff appointments using IMED; handled billing, invoicing, and daily financial transactions; supervised medical records and digital documentation; oversaw daily clinic operations including opening/closing; managed internal communication and day-to-day team coordination; led clinic content planning and management for social media; provided follow-up support for patients and prepared summaries and daily agendas; supported sales and client retention by fostering patient relationships and ensuring high-quality service.

Tourism Advisor at Teleperfomance/Majorel

Supported English and Portuguese clients in the Booking.com project; handled queries via calls, chat, and emails; resolved cancellations, refunds, relocations, and booking adjustments; ensured partner satisfaction by addressing issues and providing timely solutions; operated TED system to manage client records and communications.

Waiter/Waitress at Algartempo

Provided high-quality service in 4* and 5* hotel restaurants; skilled in preparing coffee; managed breakfast, lunch, and dinner service, including table arrangements and event support; demonstrated strong communication, time management, and multitasking in a fast-paced hospitality environment; collaborated with kitchen and front-of-house staff to improve workflow efficiency and customer satisfaction.

Receptionist at Residencial do Sul

Delivered front-desk services including check-ins, check-outs, and guest support; managed bookings and guest registration, processed payments, and answered general inquiries; maintained database of guest records and ensured accuracy of passport and ID data.