I am a result-oriented and service-oriented professional with international experience in customer service, retail, childcare, social media, and content creation. Thanks to my multicultural background and international experiences in Brazil, Switzerland, Italy, and Ireland, I bring strong adaptability and intercultural competence. I am reliable, communicative, and work efficiently both independently and in a team. Currently, I am improving my German language skills (A1.2), and I am always open to new challenges.

Heloisa Lindegger

I am a result-oriented and service-oriented professional with international experience in customer service, retail, childcare, social media, and content creation. Thanks to my multicultural background and international experiences in Brazil, Switzerland, Italy, and Ireland, I bring strong adaptability and intercultural competence. I am reliable, communicative, and work efficiently both independently and in a team. Currently, I am improving my German language skills (A1.2), and I am always open to new challenges.

Available to hire

I am a result-oriented and service-oriented professional with international experience in customer service, retail, childcare, social media, and content creation. Thanks to my multicultural background and international experiences in Brazil, Switzerland, Italy, and Ireland, I bring strong adaptability and intercultural competence. I am reliable, communicative, and work efficiently both independently and in a team. Currently, I am improving my German language skills (A1.2), and I am always open to new challenges.

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Language

Portuguese
Fluent
Italian
Advanced
Spanish; Castilian
Advanced
English
Advanced
German
Beginner

Work Experience

Social Media Manager at Blue Lemon Boutique
June 1, 2025 - Present
Responsible for managing the boutique's Instagram presence, including creating Reels, taking photos, and producing Stories.
Babysitter at Private Household, Switzerland
April 1, 2024 - August 14, 2025
Taking care of children, planning age-appropriate activities, and supporting their daily routines.
UGC Creator at Self-employed
April 1, 2024 - Present
I create authentic video content, edit videos using CapCut, develop creative concepts, analyze social media trends, and collaborate with brands.
Babysitter / Au Pair at Private Household, Newbridge, Ireland
October 1, 2023 - August 14, 2025
Cared for three children (one with autism), organized activities, assisted with homework, prepared meals, and built a trusting relationship with the family.
Sales Assistant at Mr Price, Naas, Ireland
October 1, 2023 - August 14, 2025
Operated cash registers, received and stocked merchandise, checked expiration dates, advised customers, presented merchandise, and trained new employees.
Customer Service Assistant at Leonardo Vaccari Institute, Rome, Italy
August 1, 2018 - August 14, 2025
Handled customer inquiries, provided administrative support, managed documents, and handled sensitive data professionally.

Education

Bachelor's Degree in Communication at Università della Svizzera italiana, Lugano
September 1, 2019 - January 1, 2023
High School Diploma (Matura) at Johannes Paul II Institute, Rome, Italy
September 1, 2017 - July 1, 2019
Business School at Lugano, Switzerland
January 1, 2015 - January 1, 2017
Vocational Integration Program at Lugano, Switzerland
January 1, 2014 - January 1, 2015
German Course (A1.1) at ECAP, Olten, Switzerland
April 1, 2024 - July 1, 2024
German Course (A1.2) at ECAP, Olten, Switzerland
August 1, 2024 - December 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Education, Consumer Goods, Healthcare