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I am a seasoned professional with over 10 years of experience in customer service and support, complemented by a strong background in digital marketing and content writing. I have a proven track record in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. I am skilled in developing tailored marketing strategies, writing compelling proposals, and delivering exceptional client support. I adapt quickly to new environments, communicate effectively, and contribute to both team and organizational success. Highly organized and detail-oriented, I am passionate about problem-solving and committed to continuous learning and improvement.…I am a seasoned professional with over 10 years of experience in customer service and support, complemented by a strong background in digital marketing and content writing. I have a proven track record in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. I am skilled in developing tailored marketing strategies, writing compelling proposals, and delivering exceptional client support. I adapt quickly to new environments, communicate effectively, and contribute to both team and organizational success. Highly organized and detail-oriented, I am passionate about problem-solving and committed to continuous learning and improvement.

Siobhan Leahy

Copywriter, Content Producer, Content Designer, +2

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I am a seasoned professional with over 10 years of experience in customer service and support, complemented by a strong background in digital marketing and content writing. I have a proven track record in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. I am skilled in developing tailored marketing strategies, writing compelling proposals, and delivering exceptional client support. I adapt quickly to new environments, communicate effectively, and contribute to both team and organizational success. Highly organized and detail-oriented, I am passionate about problem-solving and committed to continuous learning and improvement.…I am a seasoned professional with over 10 years of experience in customer service and support, complemented by a strong background in digital marketing and content writing. I have a proven track record in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. I am skilled in developing tailored marketing strategies, writing compelling proposals, and delivering exceptional client support. I adapt quickly to new environments, communicate effectively, and contribute to both team and organizational success. Highly organized and detail-oriented, I am passionate about problem-solving and committed to continuous learning and improvement.

Available to hire

I am a seasoned professional with over 10 years of experience in customer service and support, complemented by a strong background in digital marketing and content writing. I have a proven track record in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction.

I am skilled in developing tailored marketing strategies, writing compelling proposals, and delivering exceptional client support. I adapt quickly to new environments, communicate effectively, and contribute to both team and organizational success. Highly organized and detail-oriented, I am passionate about problem-solving and committed to continuous learning and improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Solutions Associate at Ancestry

October 1, 2024 - August 14, 2025

Supported members through phone and chat channels, collaborating with multiple teams to ensure member inquiries were handled consistently and needs met. Provided technical support, troubleshooting member issues and resolving them in a timely manner. Maintained CSAT score over 90% and exceeded monthly KPIs. Led Diversity & Inclusion Committee discussions to introduce new inclusive interview processes.

SEO / Content Executive at In The Company of Huskies

February 1, 2023 - August 14, 2025

Optimized existing content to ensure websites remained up-to-date and engaging for users. Supported internal and client teams with uploading content through the content management system. Established a user-friendly Visual Content Guide and implemented proactive measures to maintain website quality. Edited, proofread, and checked content against client style guide to guarantee consistency before publishing. Balanced competing deadlines while delivering projects on time. Wrote proposals for clients based on verbal and written briefs received.

Digital Marketing Strategist at Matrix Internet

April 1, 2022 - August 14, 2025

Executed successful social media campaigns by developing purposeful briefs, providing creative guidance, and collaborating with internal teams and clients. Optimized strategies to ensure results were consistently delivered on budget and schedule. Boosted brand engagement through social media platforms such as Facebook and Instagram, creating compelling content that drove website traffic. Crafted engaging marketing copy for social media which effectively communicated the brand's messaging. Analyzed data to evaluate campaign performance and results. Successfully built and maintained long-term business relationships with key clients.

Digital Content Specialist at FCR Media

October 1, 2021 - August 14, 2025

Wrote high-quality web copy pieces based on the client’s order. Conducted in-depth keyword research and analyzed SEO trends for each client. Created SEO title tags and meta descriptions based on research findings. Created thorough optimization reports for client websites. Edited work of other copywriters on the team. Ensured all content sent to clients was SEO optimized and of the highest quality.

Website Copywriter & Editor at The HOTH

October 1, 2021 - August 14, 2025

Copywriting for business websites in all industries. Implemented SEO campaigns and marketing strategies for business websites to create local presence. Conducted daily client meetings to discuss website content, SEO, and marketing strategies. Continuously monitored SEO trends, digital content, and marketing best practices. Proofread content for spelling and grammar inconsistencies and polished existing content to improve readability.