I am an experienced IT Support Specialist with over 5 years of expertise in maintaining, troubleshooting, and optimizing IT infrastructure. I am skilled in server maintenance, network optimization, software support, and implementing robust backup strategies. I am passionate about leveraging innovative solutions to ensure business continuity and enhance organizational performance. Throughout my career, I have worked with diverse organizations including universities, hospitals, and digital technology firms, consistently providing prompt technical assistance, developing telecommunications solutions, and enhancing IT infrastructure. I am fluent in English and Arabic and continuously expanding my skills in the IT and technology domain.

Yarob Ghassan Al Mahmoud

I am an experienced IT Support Specialist with over 5 years of expertise in maintaining, troubleshooting, and optimizing IT infrastructure. I am skilled in server maintenance, network optimization, software support, and implementing robust backup strategies. I am passionate about leveraging innovative solutions to ensure business continuity and enhance organizational performance. Throughout my career, I have worked with diverse organizations including universities, hospitals, and digital technology firms, consistently providing prompt technical assistance, developing telecommunications solutions, and enhancing IT infrastructure. I am fluent in English and Arabic and continuously expanding my skills in the IT and technology domain.

Available to hire

I am an experienced IT Support Specialist with over 5 years of expertise in maintaining, troubleshooting, and optimizing IT infrastructure. I am skilled in server maintenance, network optimization, software support, and implementing robust backup strategies. I am passionate about leveraging innovative solutions to ensure business continuity and enhance organizational performance.

Throughout my career, I have worked with diverse organizations including universities, hospitals, and digital technology firms, consistently providing prompt technical assistance, developing telecommunications solutions, and enhancing IT infrastructure. I am fluent in English and Arabic and continuously expanding my skills in the IT and technology domain.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

Arabic
Fluent
English
Fluent

Work Experience

Freelancing IT Assistant at Kemo Plus Digital Technology
December 1, 2024 - August 15, 2025
Maintained and troubleshot computer systems and networks for seamless operations. Monitored and managed hardware/software updates, ensuring compatibility and security. Developed and executed backup and recovery strategies for data protection. Designed and implemented telecommunications solutions to meet business needs.
IT Supporter at Marwadi University
May 1, 2023 - August 15, 2025
Optimized IT infrastructure, maintained servers, and ensured uninterrupted services. Delivered prompt technical assistance. Resolved software and hardware issues for faculty and students. Achieved a 95% resolution rate for all IT support issues logged.
IT Assistant at Al Ahli Hospital
May 1, 2019 - August 15, 2025
Ensured robust server maintenance for uninterrupted hospital operations. Enhanced and tailored hospital applications for improved performance. Provided efficient desktop and software support to 65 users both onsite and remotely.
IT Support at Almarkaz Altiqani for Computer T.C.C
June 1, 2016 - August 15, 2025
Conducted system maintenance and ensured critical system functionality. Monitored performance and security, ensuring data protection and stability.

Education

Bachelor of Technology in Information Technology at Marwadi University
September 1, 2019 - May 1, 2023

Qualifications

CCNA Routing and Switching - Cisco Networking Academy
January 11, 2030 - August 15, 2025
Cloud Foundation - AWS Academy
January 11, 2030 - August 15, 2025
Java Programming - Duke University, Coursera
January 11, 2030 - August 15, 2025
Data Structures - UC San Diego University, Coursera
January 11, 2030 - August 15, 2025
Linux Server Management and Security - Colorado University, Coursera
January 11, 2030 - August 15, 2025
Programming Foundations with JavaScript, HTML, and CSS - Duke University, Coursera
January 11, 2030 - August 15, 2025
Python 101 for Data Science - IBM Developer
January 11, 2030 - August 15, 2025

Industry Experience

Computers & Electronics, Education, Healthcare

Experience Level

Expert
Intermediate
Intermediate
Intermediate

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