I craft digital products that make tough tasks feel effortless. With 3 years in end-to-end SaaS design, I pair deep listening with rapid, Figma-driven iteration to surface insights, map intuitive flows, and ship polished UI that delivers measurable gains. Comfortable leading research through rollout in fully remote teams, I balance business resilience, technical realities, and human empathy in every pixel.

Melody Chong

I craft digital products that make tough tasks feel effortless. With 3 years in end-to-end SaaS design, I pair deep listening with rapid, Figma-driven iteration to surface insights, map intuitive flows, and ship polished UI that delivers measurable gains. Comfortable leading research through rollout in fully remote teams, I balance business resilience, technical realities, and human empathy in every pixel.

Available to hire

I craft digital products that make tough tasks feel effortless. With 3 years in end-to-end SaaS design, I pair deep listening with rapid, Figma-driven iteration to surface insights, map intuitive flows, and ship polished UI that delivers measurable gains.
Comfortable leading research through rollout in fully remote teams, I balance business resilience, technical realities, and human empathy in every pixel.

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Experience Level

Expert
Expert
Expert

Language

English
Fluent
Chinese
Fluent

Work Experience

Product Designer at EyeCareX
April 30, 2025 - August 15, 2025
Led end-to-end redesign of consumer health app, increasing clinic productivity by 38% through streamlined user flows and clear UI. Conducted heuristic reviews, user research, journey mapping, copywriting, competitive audits, JTBD and usability testing to inform and validate design solutions. Elevated user engagement through strategic implementation of gamification elements, purposeful animations, and AI optimized interaction flows. Developed high-fidelity Figma prototypes and thorough documentation for seamless developer handoff. Collaborated with executive leadership and supported feedback sessions and iterative design improvements in alignment with business and user goals.
Product Designer at BOXS
October 31, 2024 - August 15, 2025
Designed, shipped, and iterated scalable UI/UX solutions on SaaS, Point of Sales (POS), Content Management Systems (CMS) and e-commerce for 1,100+ B2B restaurant and retail clients, contributing to 2x sales growth and 50% cost savings. Developed 28+ iOS & Android, mobile & web B2C projects for clients ranging from startup membership apps and e-commerce platforms to government learning portals, managing multiple user types and intricate workflows. Spearheaded 0 to 1 Kitchen Display System design while contributing to booking and reservation tools, developed solutions for complex and data-rich workflows. Co-created interactive e-commerce site-builder, enabled startups and SMB owners to publish conversion-optimised stores in under 30 minutes. Developed and maintained Figma design systems and component libraries, ensuring rapid and consistent releases. Collaborated in Agile sprints with teams (PMs, engineers, and business team), presenting design concepts and rationale to stakeholders for
Teaching Assistant at Emily Carr University of Art and Design
December 31, 2023 - August 15, 2025
Mentored 25+ Interaction Design 4th-year students, delivered lectures on design decision-making, and fostered peer critique and learning.

Education

Master of Design, Interaction at Emily Carr University of Art and Design
September 1, 2023 - May 1, 2025
Bachelor of Arts, Product Design at The Hong Kong Polytechnic University
September 1, 2017 - September 1, 2021

Qualifications

The Art of Cultivating Product Thinking
May 1, 2025 - August 15, 2025
Build a Website with HTML, CSS, and GitHub Pages
April 1, 2024 - August 15, 2025
Ethical Conduct for Research Involving Humans
January 1, 2024 - August 15, 2025
Product Psychology Masterclass
February 1, 2023 - August 15, 2025

Industry Experience

Software & Internet, Healthcare, Education, Retail, Professional Services