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I am a passionate and resourceful IT professional with over 3 years of hands-on experience in support operations, networking, and scripting using Python, C++, and AutoHotkey. My deep interest spans across various technology fields including cybersecurity, wireless systems, automation, artificial intelligence, and emerging technologies like VR and AR. Outside of my core responsibilities, I constantly explore ways to simplify workflows, solve problems creatively, and learn new tools that drive my growth both technically and personally.…I am a passionate and resourceful IT professional with over 3 years of hands-on experience in support operations, networking, and scripting using Python, C++, and AutoHotkey. My deep interest spans across various technology fields including cybersecurity, wireless systems, automation, artificial intelligence, and emerging technologies like VR and AR. Outside of my core responsibilities, I constantly explore ways to simplify workflows, solve problems creatively, and learn new tools that drive my growth both technically and personally.

Amrullah Muqri Bin Suhaimi

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I am a passionate and resourceful IT professional with over 3 years of hands-on experience in support operations, networking, and scripting using Python, C++, and AutoHotkey. My deep interest spans across various technology fields including cybersecurity, wireless systems, automation, artificial intelligence, and emerging technologies like VR and AR. Outside of my core responsibilities, I constantly explore ways to simplify workflows, solve problems creatively, and learn new tools that drive my growth both technically and personally.…I am a passionate and resourceful IT professional with over 3 years of hands-on experience in support operations, networking, and scripting using Python, C++, and AutoHotkey. My deep interest spans across various technology fields including cybersecurity, wireless systems, automation, artificial intelligence, and emerging technologies like VR and AR. Outside of my core responsibilities, I constantly explore ways to simplify workflows, solve problems creatively, and learn new tools that drive my growth both technically and personally.

Available to hire

I am a passionate and resourceful IT professional with over 3 years of hands-on experience in support operations, networking, and scripting using Python, C++, and AutoHotkey. My deep interest spans across various technology fields including cybersecurity, wireless systems, automation, artificial intelligence, and emerging technologies like VR and AR.

Outside of my core responsibilities, I constantly explore ways to simplify workflows, solve problems creatively, and learn new tools that drive my growth both technically and personally.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

Malay

Fluent

English

Advanced

Japanese

Beginner

Work Experience

Technical Assistant Incident Management at TM Global Domestic

March 1, 2022 - Present

Handle customer fault complaints via call and email, ensuring timely response and resolution. Create and update tickets in Siebel NOVA, ensuring proper documentation and SLA tracking. Escalate unresolved issues to Level 2 teams or vendors as needed. Perform first-level troubleshooting using CLI tools like ping, traceroute, and basic router diagnostics. Coordinate with internal teams via email and WhatsApp for faster issue resolution. Maintain customer communication by following Keep Customer Informed (KCI) procedures.

Technical Assistant Incident Management at TM Global Domestic

March 1, 2022 - Present

Handled customer fault complaints via call and email, ensuring timely response and resolution. Created and updated tickets in Siebel NOVA with proper documentation and SLA tracking. Escalated unresolved issues to Level 2 teams or vendors as needed. Performed first-level troubleshooting using CLI tools such as ping, traceroute, and router diagnostics. Coordinated with internal teams for faster issue resolution and maintained customer communication following Keep Customer Informed (KCI) procedures.