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I am Carlos Mendes, a detail-oriented and rigorous professional with extensive experience in customer service and quality control. I have consistently exceeded satisfaction targets, providing multi-department support including product issues, returns, and delivery troubleshooting through multiple communication channels. I have a solid background in technical customer acquisition, skillfully translating complex concepts such as bandwidth and latency into easy-to-understand terms for customers. I am currently advancing my skills by working on the CS50 web programming course with Python and JavaScript. Throughout my career, I have demonstrated precision in quality control by analyzing multiple critical product metrics to ensure full compliance and partnering with engineers to troubleshoot production and product issues. I am passionate about the intersection of technology and customer support, combining technical expertise and strong communication to deliver excellent service and develop solutions that meet customer needs.…I am Carlos Mendes, a detail-oriented and rigorous professional with extensive experience in customer service and quality control. I have consistently exceeded satisfaction targets, providing multi-department support including product issues, returns, and delivery troubleshooting through multiple communication channels. I have a solid background in technical customer acquisition, skillfully translating complex concepts such as bandwidth and latency into easy-to-understand terms for customers. I am currently advancing my skills by working on the CS50 web programming course with Python and JavaScript. Throughout my career, I have demonstrated precision in quality control by analyzing multiple critical product metrics to ensure full compliance and partnering with engineers to troubleshoot production and product issues. I am passionate about the intersection of technology and customer support, combining technical expertise and strong communication to deliver excellent service and develop solutions that meet customer needs.

Carlos Mendes

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I am Carlos Mendes, a detail-oriented and rigorous professional with extensive experience in customer service and quality control. I have consistently exceeded satisfaction targets, providing multi-department support including product issues, returns, and delivery troubleshooting through multiple communication channels. I have a solid background in technical customer acquisition, skillfully translating complex concepts such as bandwidth and latency into easy-to-understand terms for customers. I am currently advancing my skills by working on the CS50 web programming course with Python and JavaScript. Throughout my career, I have demonstrated precision in quality control by analyzing multiple critical product metrics to ensure full compliance and partnering with engineers to troubleshoot production and product issues. I am passionate about the intersection of technology and customer support, combining technical expertise and strong communication to deliver excellent service and develop solutions that meet customer needs.…I am Carlos Mendes, a detail-oriented and rigorous professional with extensive experience in customer service and quality control. I have consistently exceeded satisfaction targets, providing multi-department support including product issues, returns, and delivery troubleshooting through multiple communication channels. I have a solid background in technical customer acquisition, skillfully translating complex concepts such as bandwidth and latency into easy-to-understand terms for customers. I am currently advancing my skills by working on the CS50 web programming course with Python and JavaScript. Throughout my career, I have demonstrated precision in quality control by analyzing multiple critical product metrics to ensure full compliance and partnering with engineers to troubleshoot production and product issues. I am passionate about the intersection of technology and customer support, combining technical expertise and strong communication to deliver excellent service and develop solutions that meet customer needs.

Available to hire

I am Carlos Mendes, a detail-oriented and rigorous professional with extensive experience in customer service and quality control. I have consistently exceeded satisfaction targets, providing multi-department support including product issues, returns, and delivery troubleshooting through multiple communication channels. I have a solid background in technical customer acquisition, skillfully translating complex concepts such as bandwidth and latency into easy-to-understand terms for customers. I am currently advancing my skills by working on the CS50 web programming course with Python and JavaScript.

Throughout my career, I have demonstrated precision in quality control by analyzing multiple critical product metrics to ensure full compliance and partnering with engineers to troubleshoot production and product issues. I am passionate about the intersection of technology and customer support, combining technical expertise and strong communication to deliver excellent service and develop solutions that meet customer needs.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Customer Service at Concentrix

January 1, 2024 - Present

Provided multi-department support for customers and store co-workers including product issues, returns, and delivery troubleshooting using email, voice, chat, and video calls. Consistently exceeded satisfaction targets of 90%+, achieving 100% in some months. Received formal customer recognition for exceptional service.

Customer Focus Call Center at Meo (affiliate)

December 31, 2019 - August 16, 2025

Specialized in technical customer acquisition and selling Ethernet packages while translating complex bandwidth and latency concepts into accessible customer-friendly terms. Provided guidance and support achieving a 90%+ customer satisfaction rate through effective troubleshooting and personalized solutions.

Quality Control at Navarra

January 1, 2024 - August 16, 2025

Performed precision-driven quality control by analyzing 10+ critical product metrics (conductivity, mass, strength, etc.) to ensure 100% compliance. Responsible for final quality analyst during the entire shift. Partnered with engineers to troubleshoot production line and product issues with a detail-oriented and rigorous approach.