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I have over 20 years of experience in customer service and employee management, with a passion for building strong customer relationships, driving brand loyalty, and increasing engagement by setting proper product and service expectations. My background includes a blend of hands-on production roles as well as leadership positions overseeing teams and projects across retail and design sectors. My experience extends from case helping and route sales to senior service consulting and graphic artistry. I have a strong foundation in graphic design, 3D modeling, and illustration, combined with practical retail and customer management roles. This unique mix allows me to bridge creative efforts with effective team leadership and quality customer experience.…I have over 20 years of experience in customer service and employee management, with a passion for building strong customer relationships, driving brand loyalty, and increasing engagement by setting proper product and service expectations. My background includes a blend of hands-on production roles as well as leadership positions overseeing teams and projects across retail and design sectors. My experience extends from case helping and route sales to senior service consulting and graphic artistry. I have a strong foundation in graphic design, 3D modeling, and illustration, combined with practical retail and customer management roles. This unique mix allows me to bridge creative efforts with effective team leadership and quality customer experience.

William Raith

3D Designer, Graphic Designer, Project Manager, +2

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I have over 20 years of experience in customer service and employee management, with a passion for building strong customer relationships, driving brand loyalty, and increasing engagement by setting proper product and service expectations. My background includes a blend of hands-on production roles as well as leadership positions overseeing teams and projects across retail and design sectors. My experience extends from case helping and route sales to senior service consulting and graphic artistry. I have a strong foundation in graphic design, 3D modeling, and illustration, combined with practical retail and customer management roles. This unique mix allows me to bridge creative efforts with effective team leadership and quality customer experience.…I have over 20 years of experience in customer service and employee management, with a passion for building strong customer relationships, driving brand loyalty, and increasing engagement by setting proper product and service expectations. My background includes a blend of hands-on production roles as well as leadership positions overseeing teams and projects across retail and design sectors. My experience extends from case helping and route sales to senior service consulting and graphic artistry. I have a strong foundation in graphic design, 3D modeling, and illustration, combined with practical retail and customer management roles. This unique mix allows me to bridge creative efforts with effective team leadership and quality customer experience.

Available to hire

I have over 20 years of experience in customer service and employee management, with a passion for building strong customer relationships, driving brand loyalty, and increasing engagement by setting proper product and service expectations. My background includes a blend of hands-on production roles as well as leadership positions overseeing teams and projects across retail and design sectors.

My experience extends from case helping and route sales to senior service consulting and graphic artistry. I have a strong foundation in graphic design, 3D modeling, and illustration, combined with practical retail and customer management roles. This unique mix allows me to bridge creative efforts with effective team leadership and quality customer experience.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Case Helper at Nestle

January 1, 2024 - Present

Assisted case packagers with packaging product, worked on line supply tasks, and general production activities to support product readiness and workflow efficiency.

Route Sales Rep at Schwann’s

December 1, 2023 - August 29, 2025

Filled and delivered customer orders, assisted customers in placing orders, performed warm and cold calls to remind and solicit orders, discussed current and promotional products with customers, and upsold products to increase sales.

Frontline Senior Service Consultant LV 3 at Wayfair

November 1, 2020 - August 29, 2025

Assisted customers via telephone, email, and chat with post-order issues including damages, defects, replacements, delivery disputes, and payment disputes. Helped with order placement and account navigation. Recognized for coworker and peer recognition while managing a high volume of customer interactions.

Toy Department Manager at Walmart

July 1, 2018 - August 29, 2025

Managed customer purchasing needs and inventory control within the toy department, ensured on-hand inventory matched system records, executed price changes, and set up seasonal and event endcap displays including four-way displays.

Graphic Artist / 3D Illustrator / Merchant Manager at Daz 3D

June 1, 2013 - August 29, 2025

Created 3-dimensional artistic products including models and production tools. Oversaw a global artist team in development of company models and productions. Delegated project tasks and ensured product deadlines were met for company release dates.

Assistant Manager at Barnes & Noble

July 1, 2000 - August 29, 2025

Participated and oversaw the setup of a new store opening. Responsible for human resources activities such as interviewing and hiring employees, staffing schedules, opening and closing of the store, safe counts, register till distribution, change orders, bank deposits, and all event displays and equipment.