Charlemagne Felix Valenzuela

Available to hire

I am a passionate professional with over 12 years of experience in the events industry, covering live, hybrid, and virtual formats, along with 10 years in contact centers focusing on customer service, technical…

About

I am a passionate professional with over 12 years of experience in the events industry, covering live, hybrid, and virtual formats, along with 10 years in contact centers focusing on customer service, technical support, and management. I am highly skilled in event project management, live event execution, AV setup, live streaming, and multimedia editing, with a proven track record of enhancing client experiences and adapting quickly to new technologies. I thrive under pressure and have successfully delivered events for high-profile clients such as Pfizer, Salesforce, and JP Morgan.

My experience includes coordinating and troubleshooting complex virtual event platforms, managing teams and technical staff, and providing exceptional customer service through various industries. I am available to work in any time zone, including weekends and holidays, to meet business needs and ensure the smooth delivery of events and projects.

  • 20 years' experience
  • Joined August 2025

Industry experience

  • Professional Services
  • Media & Entertainment
  • Software & Internet
  • Healthcare
  • Computers & Electronics
  • Gaming
  • Life Sciences
  • Real Estate & Construction
  • Telecommunications
  • Education
  • Financial Services

Work experience· 11 roles

Technical Lead (Remote Independent Contractor) · InterprenetJul 2025 – Aug 2025 · 2 mos

Managed booking and configuration of platforms, AV coordination, technical checks with clients and interpreters, live event monitoring, troubleshooting and contingency planning. Produced multilingual videos by overlaying audio with video including closed captions.

Producer (Remote Independent Contractor) · Within3Feb 2021 – Aug 2025 · 4 yrs 7 mos

Planned and executed virtual events ensuring client satisfaction, conducted technical reviews, trained speakers and staff remotely, customized registration sites and event branding, coordinated stakeholders and teams, monitored budgets, hosted and moderated virtual events, and implemented contingency plans as needed.

Senior Process Executive · Cognizant – YouTube TVJul 2020 – Aug 2025 · 5 yrs 2 mos

Provided technical support services for YouTube TV subscribers.

Producer / Event Specialist / Project Manager (Freelancing) · Momenti Perfetti – Event ServicesMay 2020 – Present · 6 yrs 7 mos
Events Specialist / Project Manager · Arkadin Singapore PTE Ltd. (NTT)Jul 2019 – Aug 2025 · 6 yrs 2 mos
Virtual Event Consultant / Event Support Specialist · West (INTRADO, NOTIFIED)Sep 2016 – Aug 2025 · 9 yrs
Fraud Detection Specialist · Paragon International Customer Service, LtdAug 2013 – Aug 2025 · 12 yrs 1 mo
Technical Support Representative · SITEL – EA/ BiowareFeb 2013 – Aug 2025 · 12 yrs 7 mos

Education

Diploma in Computer Programming · STI College – Laoag1998 – 2000

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