I am a passionate professional with over 12 years of experience in the events industry, covering live, hybrid, and virtual formats, along with 10 years in contact centers focusing on customer service, technical support, and management. I am highly skilled in event project management, live event execution, AV setup, live streaming, and multimedia editing, with a proven track record of enhancing client experiences and adapting quickly to new technologies. I thrive under pressure and have successfully delivered events for high-profile clients such as Pfizer, Salesforce, and JP Morgan. My experience includes coordinating and troubleshooting complex virtual event platforms, managing teams and technical staff, and providing exceptional customer service through various industries. I am available to work in any time zone, including weekends and holidays, to meet business needs and ensure the smooth delivery of events and projects.

Charlemagne Felix Valenzuela

I am a passionate professional with over 12 years of experience in the events industry, covering live, hybrid, and virtual formats, along with 10 years in contact centers focusing on customer service, technical support, and management. I am highly skilled in event project management, live event execution, AV setup, live streaming, and multimedia editing, with a proven track record of enhancing client experiences and adapting quickly to new technologies. I thrive under pressure and have successfully delivered events for high-profile clients such as Pfizer, Salesforce, and JP Morgan. My experience includes coordinating and troubleshooting complex virtual event platforms, managing teams and technical staff, and providing exceptional customer service through various industries. I am available to work in any time zone, including weekends and holidays, to meet business needs and ensure the smooth delivery of events and projects.

Available to hire

I am a passionate professional with over 12 years of experience in the events industry, covering live, hybrid, and virtual formats, along with 10 years in contact centers focusing on customer service, technical support, and management. I am highly skilled in event project management, live event execution, AV setup, live streaming, and multimedia editing, with a proven track record of enhancing client experiences and adapting quickly to new technologies. I thrive under pressure and have successfully delivered events for high-profile clients such as Pfizer, Salesforce, and JP Morgan.

My experience includes coordinating and troubleshooting complex virtual event platforms, managing teams and technical staff, and providing exceptional customer service through various industries. I am available to work in any time zone, including weekends and holidays, to meet business needs and ensure the smooth delivery of events and projects.

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Work Experience

Producer / Event Specialist / Project Manager (Freelancing) at Momenti Perfetti – Event Services
May 1, 2020 - Present
Provision of professional event services including project management, technical support, live event execution, and multimedia editing for various clients via direct and agency engagements. Clients include Association for Talent Development, Virtual Science AI, WTV, Beedance, Proxxym Science, and Boehringer Ingelheim. Managed rates by hour or project.
Technical Lead (Remote Independent Contractor) at Interprenet
July 1, 2025 - August 18, 2025
Managed booking and configuration of platforms, AV coordination, technical checks with clients and interpreters, live event monitoring, troubleshooting and contingency planning. Produced multilingual videos by overlaying audio with video including closed captions.
Producer (Remote Independent Contractor) at Within3
February 1, 2021 - August 18, 2025
Planned and executed virtual events ensuring client satisfaction, conducted technical reviews, trained speakers and staff remotely, customized registration sites and event branding, coordinated stakeholders and teams, monitored budgets, hosted and moderated virtual events, and implemented contingency plans as needed.
Events Specialist / Project Manager at Arkadin Singapore PTE Ltd. (NTT)
July 1, 2019 - August 18, 2025
Managed and supported virtual events, performing technical setup and client coordination for global meetings and webinars using various platforms including Intrado/Notified.
Virtual Event Consultant / Event Support Specialist at West (INTRADO, NOTIFIED)
September 1, 2016 - August 18, 2025
Consulted and supported virtual events, handling technical setups, client communications, troubleshooting, and event execution across multiple platforms for various clients.
Senior Process Executive at Cognizant – YouTube TV
July 1, 2020 - August 18, 2025
Provided technical support services for YouTube TV subscribers.
Fraud Detection Specialist at Paragon International Customer Service, Ltd
August 1, 2013 - August 18, 2025
Conducted verification of customer legitimacy and transactions through systematic checks to prevent fraud.
Technical Support Representative at SITEL – EA/ Bioware
February 1, 2013 - August 18, 2025
Provided technical support and served as Game Master for EA and Bioware games, handling customer inquiries and technical assistance.
Team Leader at APAC Customer Service, Inc. – StarHub Mobile GE
May 1, 2010 - August 18, 2025
Managed a team of 15 agents ensuring service levels and metrics were met. Produced reports and handled escalations to improve customer experience.
Senior Customer Service Representative / Personal Assistant to Department Heads at Paragon International Customer Service, Ltd
May 1, 2008 - August 18, 2025
Assisted department heads with reporting, developed systems for attendance and performance tracking, designed internal communications, and provided customer support for an online gaming platform.
Assistant Coach (Pioneer) / Inbound Sales Associate at Ambergris Solutions (Telus) – DELL Sales
November 3, 2003 - July 29, 2005
Conducted inbound sales for DELL software and peripherals, coached agents, ensured quality, and generated reports for management.

Education

Diploma in Computer Programming at STI College – Laoag
June 8, 1998 - April 26, 2000

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Software & Internet, Healthcare, Computers & Electronics, Gaming, Life Sciences, Real Estate & Construction, Telecommunications, Education, Financial Services