Available to hire
I am a results-driven travel professional with six years of experience specializing as a tour consultant, sales agent, and operations leader. I pride myself on being a dedicated and collaborative team member committed to high ethical standards, consistently achieving over 90% reservation confirmation success. My service is characterized by promptness, accuracy, and a strong customer focus.
Alongside my experience in travel and tourism, I have developed skills as a Voice Actor and virtual assistant, which complement my ability to communicate effectively and creatively with clients. I am passionate about ensuring customers have their dream trips flawlessly planned, while fostering a positive and efficient working environment for my teams.
Skills
Language
English
Fluent
French
Fluent
Kinyarwanda
Fluent
Work Experience
Volunteer at Children Mending Hearts - USA
March 1, 2025 - PresentHelping the organization with artistic content creation using Canva. Assisting the administration office with updating information.
Voice Actor (Independent Contractor) at Mercor
March 1, 2025 - PresentProviding voice acting services, including e-book recording for 'Do Not Accept to Die' by Dimitri Sissi.
Co-Founder at BerTab Journeys Ltd - Kigali City
August 1, 2024 - PresentEstablishing fruitful relationships for the company within Rwanda and overseas. Monitoring company operations and logistics, ensuring remarkable customer care, and maintaining customer relationships. Bargaining discounts to stay competitive, staying current on travel, tourism, and hospitality industry trends, hiring and training reliable tour consultants, fostering a positive work environment, and representing the company at events and trade shows.
Inbound Tour Consultant at Kingfisher Journeys - Kigali
January 31, 2024 - August 18, 2025Listening carefully to client expectations to design high quality tours and travel itineraries. Preparing professional and accurate information to enhance client understanding and bookings. Managing bookings, changes, cancellations, and complaints. Achieving excellent reviews to generate repeat and referral business. Conducting customer experience reviews post-tour, providing feedback, and maintaining accurate records and compliance with tax laws. Supporting team success and delivering quality results.
Luxury Tour Agent at Uber Luxe Safaris - Kigali
June 1, 2022 - August 18, 2025Developing successful and trusting client relationships, managing bespoke travel solutions, profiling clients to meet their individual needs, exceeding expectations with tailor-made holidays, handling sales inquiries via multiple channels, maximizing sales by sharing accurate information, informing colleagues of market changes, and representing the employer at consumer events.
Travel Designer at Cheli & Peacock Safaris - Kigali
April 1, 2022 - August 18, 2025Designing complete travel itineraries inclusive of various client interests such as restaurants and art galleries. Advising clients on travel options, maintaining relationships, problem solving for client satisfaction, managing booking stages, training junior consultants, and creatively resolving scheduling issues while supporting colleagues’ customers as needed.
Tour Consultant at The Far Horizons - Kigali
November 1, 2021 - August 18, 2025Handling reservations and recommending hotels, lodges and tourist activities. Building and maintaining client relationships, staying updated on tourism industry developments, suggesting suitable travel options, and planning and organizing travels to ensure customer satisfaction.
Voice Talent
September 30, 2024 - August 18, 2025Recorded e-book narration for 'Do Not Accept to Die' by Dimitri Sissi in September 2024.
Education
Bachelor's in Travel & Tourism at University of Tourism, Technology and Business Studies - Kigali
May 1, 2016 - December 1, 2019Qualifications
Sustainability management certificate by Travelife for tour operators
June 1, 2023 - August 18, 2025Industry Experience
Travel & Hospitality, Non-Profit Organization, Media & Entertainment, Professional Services
Skills
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