I am Abhi Pakshoothra, a dedicated professional with over 4 years of customer service experience, committed to delivering exceptional client satisfaction. Recently, I have deepened my expertise as a Generative AI Associate, focusing on natural language processing and generative text models, optimizing AI training datasets, and enhancing model accuracy and text quality. I am skilled in data analysis, machine learning frameworks, and thrive in collaborative project environments. With a quick learning ability and excellent communication skills, I adapt seamlessly to both independent and team-based problem-solving challenges.

Abhi Pakshoothra

I am Abhi Pakshoothra, a dedicated professional with over 4 years of customer service experience, committed to delivering exceptional client satisfaction. Recently, I have deepened my expertise as a Generative AI Associate, focusing on natural language processing and generative text models, optimizing AI training datasets, and enhancing model accuracy and text quality. I am skilled in data analysis, machine learning frameworks, and thrive in collaborative project environments. With a quick learning ability and excellent communication skills, I adapt seamlessly to both independent and team-based problem-solving challenges.

Available to hire

I am Abhi Pakshoothra, a dedicated professional with over 4 years of customer service experience, committed to delivering exceptional client satisfaction. Recently, I have deepened my expertise as a Generative AI Associate, focusing on natural language processing and generative text models, optimizing AI training datasets, and enhancing model accuracy and text quality.

I am skilled in data analysis, machine learning frameworks, and thrive in collaborative project environments. With a quick learning ability and excellent communication skills, I adapt seamlessly to both independent and team-based problem-solving challenges.

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Work Experience

Generative AI Associate at Innodata Inc
May 1, 2025 - August 18, 2025
Improved training datasets for AI models by editing, rewriting, and providing feedback to enhance grammar, syntax, and sentence structure for both expert-generated and AI model-generated text. Collaborated with multiple fast-moving teams, adapting workflows dynamically while achieving key performance and quality targets. Annotated and fixed datasets to better align AI model outputs with human values.
Customer Sales Representative at Kin’s Farm Market
May 1, 2024 - August 18, 2025
Delivered excellent customer service by attentively addressing customer needs. Efficiently managed cashier duties to ensure fast customer flow. Maintained stocked shelves and a clean store environment following government hygiene standards for food items.
Digital Marketing Strategist (Contract) at WeDoLaundry
July 1, 2023 - August 18, 2025
Boosted customer engagement and social media presence by creating, scheduling, and unifying social media feeds. Employed strong communication skills to inform customers of promotions and coupon offers through regular emails. Coordinated with a third-party agency to develop creatives for Google Ads and Facebook Ads.
Customer Service Representative at CostCo
September 1, 2022 - August 18, 2025
Assisted cashiers and customers with loading/unloading carts to facilitate efficient flow. Maintained order in parking lot and shopping cart zones. Returned excess products to shelves and helped uphold store cleanliness.
Customer Service Representative at Miratel Solutions
February 1, 2018 - August 18, 2025
Provided strong customer service via effective verbal communication. Securely handled customer credit card information to process payments. Made outbound reminder calls at customer requests.
Junior Agent at iQor
April 1, 2017 - August 18, 2025
Sold new devices and plans to customers. Collected relevant customer feedback to enhance their experience.

Education

Bachelor of Arts at Royal Roads University
January 11, 2030 - May 1, 2022
Diploma in Creative Advertising at Seneca College
January 11, 2030 - April 1, 2020
Junior IT Analyst Program at NPower Canada
January 1, 2024 - April 1, 2024

Qualifications

Google IT Support Professional Certificate
March 1, 2024 - August 18, 2025
Junior IT Analyst Program
January 1, 2024 - April 1, 2024

Industry Experience

Computers & Electronics, Retail, Professional Services