Available to hire
Hi, I’m Alma Marku. With over 4 years as a Social Media and Account Manager for both local and international brands, I’ve worked across lifestyle, wellness, tech, and consumer goods. I focus on creating content and campaigns that genuinely engage people.
Alongside managing digital channels and client relations, I’ve collaborated on marketing strategies, written articles, supported media appearances, and coordinated events, helping brands connect with their audiences in meaningful ways.
Experience Level
Language
Albanian
Fluent
English
Intermediate
Italian
Intermediate
Work Experience
Marketing | Account Manager at Oz Marketing
August 1, 2025 - August 19, 2025Served as the main client contact, ensuring clear communication, understanding needs, and assigning tasks effectively. Worked with internal teams on social media projects, created monthly social media plans, and coordinated with third parties for events. Supervised real-time event coordination, including PR and on-site problem solving, and handled copywriting and article creation for client pages. Created detailed progress reports to track performance and maintain transparency with clients.
Social Media Manager at Spark Lab Albania
July 1, 2024 - August 19, 2025Designed tailored content for various Italian businesses, including pharmacies, dermatologists, construction companies, restaurants, bakeries, and gyms. Created engaging posts on Facebook, Instagram, and LinkedIn using Canva Pro to maximize visual appeal and reach. Collaborated with the team to refine clients' social media strategies and campaigns for optimal results. Compiled quarterly reports highlighting key performance indicators and campaign outcomes, keeping clients informed of progress.
Clinical Psychologist at Laboviti, Psychology Clinic
July 1, 2024 - August 19, 2025Created engaging social media content on psychology topics, designed to educate and captivate the audience while fostering meaningful engagement. Conducted initial interviews and assessments to gather key insights, leveraging this information to tailor content strategies that resonate with target audiences.
Supervisor for I-E Agents at Age Group Connections
February 1, 2022 - August 19, 2025Analyzed workplace performance to identify strengths and areas for improvement, fostering a culture of continuous development. Provided real-time assistance to agents during phone calls with clients, ensuring effective communication and efficient problem-solving. Wrote reports in Italian to summarize results and findings, facilitating informed decision-making and strategy development.
Education
BSc Psychology at Faculty of Social Science, University of Tirana
October 1, 2014 - July 1, 2017MSc Clinical Psychology at Faculty of Social Science, University of Tirana
October 1, 2017 - July 1, 2019Qualifications
Industry Experience
Consumer Goods, Media & Entertainment, Professional Services, Healthcare, Retail
Experience Level
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