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I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Throughout my career, I have developed expertise in ServiceNow development, portal migration, application engine development, and ITSM solutions, consistently enhancing user satisfaction and operational efficiency. I thrive in collaborative, fast-paced environments where I apply Agile principles and best practices to deliver tailored, innovative IT solutions that improve service delivery and data accuracy. I am passionate about leveraging technology to streamline workflows and enhance business decision-making, all while providing comprehensive training and support to end users.…I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Throughout my career, I have developed expertise in ServiceNow development, portal migration, application engine development, and ITSM solutions, consistently enhancing user satisfaction and operational efficiency. I thrive in collaborative, fast-paced environments where I apply Agile principles and best practices to deliver tailored, innovative IT solutions that improve service delivery and data accuracy. I am passionate about leveraging technology to streamline workflows and enhance business decision-making, all while providing comprehensive training and support to end users.

Farhan Bhattishoqeen

Developer, Web Developer, Programmer, +2

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I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Throughout my career, I have developed expertise in ServiceNow development, portal migration, application engine development, and ITSM solutions, consistently enhancing user satisfaction and operational efficiency. I thrive in collaborative, fast-paced environments where I apply Agile principles and best practices to deliver tailored, innovative IT solutions that improve service delivery and data accuracy. I am passionate about leveraging technology to streamline workflows and enhance business decision-making, all while providing comprehensive training and support to end users.…I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Throughout my career, I have developed expertise in ServiceNow development, portal migration, application engine development, and ITSM solutions, consistently enhancing user satisfaction and operational efficiency. I thrive in collaborative, fast-paced environments where I apply Agile principles and best practices to deliver tailored, innovative IT solutions that improve service delivery and data accuracy. I am passionate about leveraging technology to streamline workflows and enhance business decision-making, all while providing comprehensive training and support to end users.

Available to hire

I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Throughout my career, I have developed expertise in ServiceNow development, portal migration, application engine development, and ITSM solutions, consistently enhancing user satisfaction and operational efficiency.

I thrive in collaborative, fast-paced environments where I apply Agile principles and best practices to deliver tailored, innovative IT solutions that improve service delivery and data accuracy. I am passionate about leveraging technology to streamline workflows and enhance business decision-making, all while providing comprehensive training and support to end users.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

ServiceNow Developer at Compugen Systems - Calgary, AB

April 1, 2025 - Present

Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform. Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications. Boosted client satisfaction by timely resolution of critical issues through troubleshooting and root cause analysis. Enhanced collaboration between IT and business teams using ServiceNow's messaging and notification features. Established best practices for code quality while adhering to Agile development principles. Developed comprehensive training materials to increase user adoption and ROI. Created robust reporting dashboards for actionable insights. Automated routine tasks with custom scripts to reduce incident resolution time and improve service delivery.

Help Desk Associate at Insight Global - City of Calgary - Calgary, AB

March 31, 2025 - August 19, 2025

Engaged service providers and vendors in logging support or service tickets. Reduced call handle time with effective communication and problem-solving. Served as reliable point of contact for end-users with empathy and professionalism. Conducted regular system maintenance to optimize performance and prevent downtime. Actively participated in department meetings contributing to IT service improvements. Assisted in developing help desk procedures to enhance team productivity.

ServiceNow Portal Developer at S&P Global Market Intelligence - Calgary, Canada

March 31, 2024 - August 19, 2025

Streamlined workflows by automating repetitive tasks with custom scripts, significantly reducing manual intervention. Enhanced portal user experience by optimizing navigation, layout, and design. Created detailed documentation of development processes and best practices. Conducted thorough testing to identify and fix bugs prior to deployment. Led training sessions empowering users to efficiently utilize new features. Established robust feedback processes leading to continuous portal improvements. Optimized codebase for performance in high traffic environments. Collaborated with cross-functional teams for seamless integration. Performed regular portal maintenance ensuring current content. Contributed to SEO optimization and implemented security assessments to safeguard data. Integrated third-party tools to enhance portal functionality without compromising security.

ServiceNow Administrator at Suncor Energy - Calgary, Canada

August 31, 2023 - August 19, 2025

Managed change requests minimizing operation disruption while implementing platform modifications. Played key role in migrating legacy systems to ServiceNow with minimal downtime. Assisted system upgrades by thorough testing and addressing compatibility issues timely. Collaborated across teams developing efficient incident management workflows. Automated routine tasks via advanced scripting techniques. Ensured data integrity with robust validation rules. Designed user-friendly forms and interfaces enhancing experience and efficiency. Created custom dashboards and reports increasing team productivity. Spearheaded ITIL compliance initiatives within the organization. Provided timely support improving end-user satisfaction. Configured key applications ensuring process integration. Streamlined IT service delivery implementing ServiceNow best practices.

ServiceNow Consultant at Bunch Projects - Red Deer, Canada

June 30, 2022 - August 19, 2025

Participated in client review meetings, presenting progress and gathering feedback for improvement. Optimized ServiceNow implementations by analyzing business processes and recommending enhancements. Maintained documentation ensuring effective knowledge transfer. Led legacy ITSM tool migrations to ServiceNow enabling seamless user transition. Provided ongoing solution support promptly addressing issues. Solved complex configuration challenges with advanced scripting. Contributed to process improvement identifying optimization areas. Developed performance metrics evaluating ServiceNow effectiveness. Managed integrations between ServiceNow and third-party systems improving data flow and automation.