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I am an energetic and versatile professional with experience in account management, customer service, digital marketing, virtual assistance, reservation and ticketing, and WordPress management. I thrive on building strong client relationships, managing projects efficiently, and providing high-quality support in both remote and multicultural environments. I bring excellent communication, organizational, and problem-solving skills, and I am passionate about helping businesses grow and achieve their goals.…I am an energetic and versatile professional with experience in account management, customer service, digital marketing, virtual assistance, reservation and ticketing, and WordPress management. I thrive on building strong client relationships, managing projects efficiently, and providing high-quality support in both remote and multicultural environments. I bring excellent communication, organizational, and problem-solving skills, and I am passionate about helping businesses grow and achieve their goals.

Soukaina Ait Farrah

Content Producer, Content Creator, Digital Marketer

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I am an energetic and versatile professional with experience in account management, customer service, digital marketing, virtual assistance, reservation and ticketing, and WordPress management. I thrive on building strong client relationships, managing projects efficiently, and providing high-quality support in both remote and multicultural environments. I bring excellent communication, organizational, and problem-solving skills, and I am passionate about helping businesses grow and achieve their goals.…I am an energetic and versatile professional with experience in account management, customer service, digital marketing, virtual assistance, reservation and ticketing, and WordPress management. I thrive on building strong client relationships, managing projects efficiently, and providing high-quality support in both remote and multicultural environments. I bring excellent communication, organizational, and problem-solving skills, and I am passionate about helping businesses grow and achieve their goals.

Available to hire

I am an energetic and versatile professional with experience in account management, customer service, digital marketing, virtual assistance, reservation and ticketing, and WordPress management.

I thrive on building strong client relationships, managing projects efficiently, and providing high-quality support in both remote and multicultural environments. I bring excellent communication, organizational, and problem-solving skills, and I am passionate about helping businesses grow and achieve their goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Italian

Beginner

French

Advanced

Work Experience

Sales and Account Success Manager at Glo3D Company

August 1, 2025 - September 16, 2025

Handle sales and upsell services while managing client accounts in the automotive industry across the USA and Canada. Manage client relationships using HubSpot and maintain regular communication through calls. Follow up with dealers to ensure satisfaction, growth, and retention. Create tickets and assign tasks to the appropriate departments or account managers. Set up and manage Facebook Marketplace, AI tools, photography, Google vehicle listings, and integrations with IMS companies manually. Coordinate with other account managers to streamline processes and ensure timely delivery of services.

Account Manager at Glo 3D

January 7, 2025 - Present

Handled sales and upselling services. Managed client relationships using HubSpot. Followed up with dealers across the US to ensure satisfaction and growth.

Booking Agent and Customer Service Specialist at CCA International - Comdata

November 16, 2024 - September 16, 2025

Manage customer reservations and bookings for flights, hotels, and other travel services using AMADEUS system for ITA Airways. Assist clients by providing information on travel options, schedules, and pricing. Process ticket changes, cancellations, and refunds as needed. Handle inbound and outbound calls for the USA and European markets. Provide additional services including baggage handling, wheelchair assistance, and addressing customer complaints.

Reservations and Ticketing Agent at CCA International - Comdata

November 16, 2024 - August 20, 2025

Managed customer reservations and ticket bookings for flights, hotels, and other travel services using AMADEUS system by ITA Airways. Assisted clients by providing information on travel options, schedules, and pricing. Processed ticket changes, cancellations, and refunds as needed. Handled inbound and outbound calls for USA and European markets.

Social Media Manager at Freelancer

June 30, 2024 - September 16, 2025

Manage and run social media accounts, including personal and professional pages such as Farrah Soukaina Instagram account. Develop content strategies to increase engagement and maintain brand consistency. Monitor trends, interact with audiences, and provide monthly analytics reports to track performance and optimize results.

Freelancer (Remote) at Freelancer

June 30, 2024 - September 16, 2025

Research and write effective copy that is tailored to the target audience. Create original short- and long-form content that maintains brand consistency across all channels. Translate content from Arabic to English accurately and clearly. Edit and proofread content for accuracy, clarity, and quality.

Freelance Content Writer at Freelancer - Online Websites

June 1, 2024 - August 20, 2025

Researched and wrote effective copy tailored to target audiences. Created original short- and long-form content maintaining brand consistency across channels. Edited and proofread content for accuracy and clarity.

Content Moderator Reviewer at Majorel Africa

March 1, 2024 - August 20, 2025

Generated and reviewed content posted on social media according to company policy. Assessed user-generated content for compliance with guidelines, removed or flagged inappropriate content, monitored trends to update policies, documented and reported issues to management, communicated moderation decisions, handled appeals, stayed updated on policy changes and legal standards, and used moderation software effectively.

Senior Lead Trust & Safety Specialist at Majorel Africa - Morocco

January 1, 2023 - September 16, 2025

Classified content to determine decisions according to company policies. Reviewed user-generated content for compliance with guidelines. Enforced guidelines by removing or flagging inappropriate content. Monitored trends to update policies and improve moderation processes. Documented and reported issues to management. Communicated moderation decisions and handled user appeals. Stayed updated on policy changes and legal standards. Utilized moderation software and tools effectively to ensure platform safety. Trained and shadowed new team members to ensure consistent application of policies and best practices.