Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Ana Leonor Faria, a Creative Social Media Manager based in Porto, Portugal. I blend strategy with storytelling to grow travel brands and create engaging, multimedia content. I’m trained in Digital Marketing and Strategy and collaborate well in teams to drive audience engagement, cultivate communities, and turn ideas into authentic connections with customers. I love helping forward-thinking companies tell their stories online.…Hi, I’m Ana Leonor Faria, a Creative Social Media Manager based in Porto, Portugal. I blend strategy with storytelling to grow travel brands and create engaging, multimedia content. I’m trained in Digital Marketing and Strategy and collaborate well in teams to drive audience engagement, cultivate communities, and turn ideas into authentic connections with customers. I love helping forward-thinking companies tell their stories online.

Ana Leonor Faria

Content Creator, Social Media Manager, Marketing Strategist, +5





Hi, I’m Ana Leonor Faria, a Creative Social Media Manager based in Porto, Portugal. I blend strategy with storytelling to grow travel brands and create engaging, multimedia content. I’m trained in Digital Marketing and Strategy and collaborate well in teams to drive audience engagement, cultivate communities, and turn ideas into authentic connections with customers. I love helping forward-thinking companies tell their stories online.…Hi, I’m Ana Leonor Faria, a Creative Social Media Manager based in Porto, Portugal. I blend strategy with storytelling to grow travel brands and create engaging, multimedia content. I’m trained in Digital Marketing and Strategy and collaborate well in teams to drive audience engagement, cultivate communities, and turn ideas into authentic connections with customers. I love helping forward-thinking companies tell their stories online.

Available to hire

Hi, I’m Ana Leonor Faria, a Creative Social Media Manager based in Porto, Portugal. I blend strategy with storytelling to grow travel brands and create engaging, multimedia content.

I’m trained in Digital Marketing and Strategy and collaborate well in teams to drive audience engagement, cultivate communities, and turn ideas into authentic connections with customers. I love helping forward-thinking companies tell their stories online.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Advanced

French

Intermediate

Work Experience

Content Moderator at Telus International

December 31, 2021 - August 20, 2025

As a Content Moderator, I screened reported social media content according to guidelines, resolved account-related challenges, and ensured platform integrity. I applied content policies, analyzed user behavior trends, and contributed to refining moderation strategies.

Complaints Analyst at Revolut

January 1, 2024 - August 20, 2025

At Revolut, I managed customer grievances and regulatory inquiries, investigated complex cases, and implemented solutions. I collaborated with cross-functional teams, ensured compliance with financial regulations, analyzed data to identify trends, and contributed to process improvements aimed at enhancing customer satisfaction.

Social Media Manager and Content Creator at Freelance

January 1, 2021 - Present

As a content creator and social media manager, I develop engaging multimedia content, implement cross-channel marketing strategies, drive online traffic, analyze performance metrics, manage community interactions, and collaborate with brands on sponsored initiatives.

Social Media Manager and Content Creator at A GEEK Y NOMAD

January 1, 2021 - Present

Complaints Analyst at RE VOLUT

January 1, 2021 - December 31, 2024

As a Complaints Analyst at Revolut, I managed customer grievances and regulatory inquiries, investigated complex cases, and implemented solutions. I collaborated with cross- functional teams, ensured compliance with financial regulations, analyzed data to identify trends, and contributed to process improvements aimed at enhancing customer satisfaction.

Content Moderator at TELUS INTERNATIONAL

January 1, 2019 - December 31, 2021