I am a results driven professional with extensive experience in executive management support and communications within a large multinational company. I excel at managing trusted relationships with executive leaders and translating complex strategies into clear actions and communications, often credited with 'making things happen'. Currently, I am looking to work independently and remotely, supporting organizations with challenging and complex practical matters. I have over 20 years of international experience at the largest financial institution in Northern Europe, working in a multicultural, cross-border environment of 30,000 employees. I am skilled at crafting compelling narratives across various channels and leading cross-functional teams.

Kristiina Oja

I am a results driven professional with extensive experience in executive management support and communications within a large multinational company. I excel at managing trusted relationships with executive leaders and translating complex strategies into clear actions and communications, often credited with 'making things happen'. Currently, I am looking to work independently and remotely, supporting organizations with challenging and complex practical matters. I have over 20 years of international experience at the largest financial institution in Northern Europe, working in a multicultural, cross-border environment of 30,000 employees. I am skilled at crafting compelling narratives across various channels and leading cross-functional teams.

Available to hire

I am a results driven professional with extensive experience in executive management support and communications within a large multinational company. I excel at managing trusted relationships with executive leaders and translating complex strategies into clear actions and communications, often credited with ‘making things happen’.

Currently, I am looking to work independently and remotely, supporting organizations with challenging and complex practical matters. I have over 20 years of international experience at the largest financial institution in Northern Europe, working in a multicultural, cross-border environment of 30,000 employees. I am skilled at crafting compelling narratives across various channels and leading cross-functional teams.

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Language

Finnish
Fluent
English
Advanced
Swedish
Advanced
German
Intermediate
Spanish; Castilian
Beginner

Work Experience

Head of Communication Partnering & Communication Partner for Group Legal at Nordea
April 1, 2024 - August 20, 2025
Developed and executed group-wide internal communication plans across countries by coordinating with business units. Built and mentored a team of seven communication partners. Maintained relationships with executive level stakeholders. Oversaw internal legal communications to ensure alignment with the company's business objectives. Improved team engagement from 64 to 76 and increased employee feelings of being valued from 53 to 81. Enhanced overall engagement index points from 66 to 82 by acting as a close advisor to the Chief Legal Officer. Orchestrated high-quality leadership and employee communications across countries and audiences.
Head of Communication, Poland & Group Legal at Nordea
December 31, 2022 - August 20, 2025
Supervised creation of new country governance structure and communication materials including articles, reports, and multimedia content. Mentored communication professionals to foster collaboration and innovation. Initiated the establishment of a new senior executive forum for Poland, engaging 5,000 employees in collaboration with the Chief Legal and Chief People Officers. Managed country communication platform, employee events, reputational plan, and internal/external communications.
Head of Communication, Group Risk & Compliance, and Group Legal at Nordea
December 31, 2021 - August 20, 2025
Executed communication agendas aligned to strategic business objectives, including content planning, presentations, and video production. Arranged leadership and employee events to facilitate communication of strategic initiatives. Acted as primary advisor and central communication conduit for Chief Risk Officer, Chief Compliance Officer, Chief Legal Officer, and leadership teams. Formulated multichannel communication strategy for the organisation-wide 'We are all risk managers' change initiative.
Driver of People Pulse Employee Engagement Survey at Nordea
December 31, 2020 - August 20, 2025
Implemented a quarterly group-wide employee engagement survey with an external provider. Directed change processes across all business areas. Organized informational sessions to communicate survey results. Collaborated with external partners to tailor a new engagement survey to measure adoption of corporate culture and values. Established continuous feedback loops for business areas to measure essential KPIs.
Executive Adviser to Sustainable Employment at Nordea
December 31, 2018 - August 20, 2025
Advocated for sustainable employment policies, fair labor practices, and workforce development. Fostered employee-employer collaboration at group level, acted as Secretary for the Group Council. Managed executive meeting records, including agendas and minutes. Introduced volunteering guidelines granting employees paid leave for volunteering. Conceptualized a career mobility service for individuals affected by restructuring.
Executive Adviser to Group Functions Compliance at Nordea
December 31, 2016 - August 20, 2025
Conducted compliance risk assessments and developed mitigation plans. Created communication agendas to advance strategic priorities. Developed leadership communication platform to foster engagement across countries. Improved clarity of compliance messaging for business areas.
Acting Head of Sustainability at Nordea
January 1, 2016 - August 20, 2025
Formulated and implemented sustainability communication strategy to engage employees. Conducted stakeholder dialogues and drafted reports aligned with GRI standards. Developed community engagement and volunteering strategies. Advised senior leadership on sustainability strategy and performance measurement.
Executive Adviser, Sustainability Reporting (GRI) at Nordea
January 1, 2016 - August 20, 2025
Managed annual stakeholder dialogues and materiality analyses. Coordinated sustainability report content production in cooperation with internal teams and external agencies. Transitioned sustainability reporting from data disclosure to content-driven communication with enhanced visual layout. Recognized with awards including 'Best Climber' in Helsinki Stock Exchange competition and nomination for European Excellence Awards.
Head of Communication Partnering & Communication Partner for Group Legal at Nordea
January 1, 2024 - August 20, 2025
Developed and executed group-wide internal communication plans across countries by coordinating with business units. Built and mentored a team of seven communication partners. Maintained relationships with executive level stakeholders. Oversaw internal legal communications, ensuring alignment with company's business objectives. Improved team engagement and employee value sentiment, increasing indexes by significant margins. Acted as close advisor to Nordea's Chief Legal Officer, orchestrating high-quality leadership and employee communication across multiple countries.
Head of Communication, Poland & Group Legal at Nordea
December 31, 2022 - August 20, 2025
Supervised creation of new country governance structure and communication, including various materials such as articles, reports, and multimedia content. Mentored team of communication professionals to foster a collaborative and innovative work environment. Initiated establishment of a new country senior executive forum covering 5,000 employees by collaborating with top leadership. Supervised country communication platform including employee events, reputational plans, and internal/external communication activities.
Head of Communication, Group Risk & Compliance, and Group Legal at Nordea
December 31, 2021 - August 20, 2025
Executed communication agendas aligned with strategic business objectives, including content planning, presentations, and video production. Arranged leadership and employee events to communicate strategic initiatives. Served as primary advisor and central conduit for communications to the Group's Chief Risk Officer, Chief Compliance Officer, Chief Legal Officer, and leadership teams. Formulated multichannel communication strategy for the organization-wide change initiative 'We are all risk managers'.
Driver of People Pulse Employee Engagement Survey at Nordea
January 1, 2020 - August 20, 2025
Implemented group-wide quarterly employee engagement survey in coordination with an external provider. Directed change processes across business areas and organized sessions presenting quarterly engagement results. Collaborated closely with partners to develop a new employee engagement survey tailored to measure adoption of corporate culture and values. Established continuous feedback loops for business areas to leverage in KPI measurement.
Executive Adviser to Sustainable Employment at Nordea
January 1, 2018 - August 20, 2025
Advocated policies to promote sustainable employment, fair labor practices, and workforce development. Served as secretary for Group Council to foster group-level collaboration between employees and employer. Maintained records of executive meetings ensuring timely communication of decisions. Introduced volunteering guidelines granting employees paid leave for volunteering. Conceptualized career mobility services to support individuals affected by restructuring.
Executive Adviser to Group Functions Compliance at Nordea
December 31, 2016 - August 20, 2025
Conducted risk assessments identifying compliance risks and developed mitigation plans. Created communication agendas advancing strategic priorities. Devised strategic direction and leadership communication platforms across countries and enhanced clarity of compliance messaging for business areas.
Acting Head of Sustainability at Nordea
January 1, 2016 - August 20, 2025
Formulated sustainability communication strategy to engage employees and implemented stakeholder dialogues. Drafted sustainability reporting in accordance with GRI standards. Developed community engagement and volunteering strategies and nurtured key partnerships. Conducted leadership discussions on sustainability strategy and performance measurement.
Executive Adviser, Sustainability Reporting (GRI) at Nordea
January 1, 2016 - August 20, 2025
Executed annual stakeholder dialogues and materiality analyses. Collaborated with internal teams and external agencies for effective communication. Coordinated annual sustainability report content production. Transitioned reporting to content-driven communication with enhanced layout. Received recognition and awards for the sustainability report.

Education

Master's in Political Science at University of Helsinki
January 1, 1992 - January 1, 1996
Diploma in Communications at Institute of Marketing, Helsinki
January 1, 2004 - August 20, 2025
Diploma in Business Studies at London School of Economics and Political Science
January 1, 1997 - August 20, 2025
Communications Manager (VPK) at Infor Training, Helsinki
January 1, 2011 - August 20, 2025
Master's in Political Science at University of Helsinki
January 1, 1992 - January 1, 1996
Diploma in Business Studies at London School of Economics and Political Science
January 1, 1997 - January 1, 1997
Diploma in Communications (MTI) at Institute of Marketing, Helsinki
January 1, 2004 - January 1, 2004
Communications Manager (VPK) at Infor Training, Helsinki
January 1, 2011 - January 1, 2011

Qualifications

Communications Manager (VPK)
January 1, 2011 - August 20, 2025
Diploma in Communications (MTI)
January 1, 2004 - August 20, 2025
G4 Training course
January 11, 2030 - August 20, 2025
GRI Certified Training course
January 11, 2030 - August 20, 2025
G4 Training course
January 11, 2030 - August 20, 2025
GRI Certified Training course
January 11, 2030 - August 20, 2025
Stakeholder Media Workshop Brussels, CSR Europe
January 11, 2030 - August 20, 2025
Speaker at CR Reporting & Communications, Summit London
January 11, 2030 - August 20, 2025

Industry Experience

Financial Services, Professional Services, Non-Profit Organization, Government