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I am an analytical UI/UX designer transitioning from 10+ years in complex claim and management to a dedicated design role. I excel at user-centered design, wireframing, and prototyping using Figma, and I thrive on turning dense data—legal, policy coverages, documents, and claims—into intuitive experiences. I’m comfortable collaborating across cross-functional teams to redesign workflows and boost efficiency. I’m driven by a strong analytical mindset and a passion for user empathy to build intuitive, high-impact products. I enjoy translating complex requirements into clear, actionable designs and documentation, and I’m eager to bring my experience in regulated environments to a product team focused on impactful user outcomes.…I am an analytical UI/UX designer transitioning from 10+ years in complex claim and management to a dedicated design role. I excel at user-centered design, wireframing, and prototyping using Figma, and I thrive on turning dense data—legal, policy coverages, documents, and claims—into intuitive experiences. I’m comfortable collaborating across cross-functional teams to redesign workflows and boost efficiency. I’m driven by a strong analytical mindset and a passion for user empathy to build intuitive, high-impact products. I enjoy translating complex requirements into clear, actionable designs and documentation, and I’m eager to bring my experience in regulated environments to a product team focused on impactful user outcomes.

Peter Nguyen

Web Designer, Content Strategist, UX Designer, +5

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I am an analytical UI/UX designer transitioning from 10+ years in complex claim and management to a dedicated design role. I excel at user-centered design, wireframing, and prototyping using Figma, and I thrive on turning dense data—legal, policy coverages, documents, and claims—into intuitive experiences. I’m comfortable collaborating across cross-functional teams to redesign workflows and boost efficiency. I’m driven by a strong analytical mindset and a passion for user empathy to build intuitive, high-impact products. I enjoy translating complex requirements into clear, actionable designs and documentation, and I’m eager to bring my experience in regulated environments to a product team focused on impactful user outcomes.…I am an analytical UI/UX designer transitioning from 10+ years in complex claim and management to a dedicated design role. I excel at user-centered design, wireframing, and prototyping using Figma, and I thrive on turning dense data—legal, policy coverages, documents, and claims—into intuitive experiences. I’m comfortable collaborating across cross-functional teams to redesign workflows and boost efficiency. I’m driven by a strong analytical mindset and a passion for user empathy to build intuitive, high-impact products. I enjoy translating complex requirements into clear, actionable designs and documentation, and I’m eager to bring my experience in regulated environments to a product team focused on impactful user outcomes.

Available to hire

I am an analytical UI/UX designer transitioning from 10+ years in complex claim and management to a dedicated design role. I excel at user-centered design, wireframing, and prototyping using Figma, and I thrive on turning dense data—legal, policy coverages, documents, and claims—into intuitive experiences. I’m comfortable collaborating across cross-functional teams to redesign workflows and boost efficiency.

I’m driven by a strong analytical mindset and a passion for user empathy to build intuitive, high-impact products. I enjoy translating complex requirements into clear, actionable designs and documentation, and I’m eager to bring my experience in regulated environments to a product team focused on impactful user outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Vietnamese

Fluent

Work Experience

Senior Injury Examiner / UX Designer at Millennium Insurance Corporation

September 1, 2024 - October 30, 2025

Handles complex injuries by negotiation; uses case law insights to mitigate financial risk and inform complex decision making. Redesigned internal claims worksheets and workflows, identifying pain points and reducing process time by 15% while improving data accuracy. Delivers process training to new examiners, translating complex claims into clear procedures and documentation (analogous to UX Writing and Information Architecture).

Lead IT Supervisor at CPA Western School of Business – (Contracted)

January 1, 2012 - October 30, 2025

Supervised and led a team providing technical support during CPA exams and workshops, maintaining operation updates for successful exams. Conducted software testing and bug analysis to identify usability issues and technical failures, ensuring a seamless user experience for exam takers. Streamlined IT inventory and scheduling systems, improving team efficiency by 20%, with proactive communication across national leads and proctors.

Intermediate Injuries Adjuster at SGI Canada Insurance

October 1, 2024 - October 1, 2024

Managed a complex caseload of injury claims, requiring strong analytical and communication skills to facilitate resolutions and coordinate diverse user groups (claimants, lawyers, medical professionals) through intricate legal and policy journeys. Synthesized medical and legal documentation to mitigate financial loss and optimize claim outcomes.

Senior Adjuster at Wawanesa Insurance

May 1, 2019 - May 1, 2019

Handled high-complexity claims, collaborating with cross-functional teams to facilitate resolution and improve claim outcomes.

Adjuster at AMA – Insurance

July 1, 2017 - July 1, 2017

Managed a range of insurance adjuster duties, contributing to claim evaluation and settlement processes.

Adjuster at State Farm Insurance

September 1, 2012 - September 1, 2012

Performed claims adjustment duties across a portfolio of cases, coordinating with claimants and professionals to resolve matters.

IT Supervisor at CPA Western School of Business – (Contracted)

January 1, 2012 - October 30, 2025

Supervised a team providing technical support during CPA exams and workshops; maintained operation updates for successful exams. Conducted software testing and bug analysis, identifying usability issues and technical failures to ensure a seamless user experience for exam takers. Streamlined IT inventory and scheduling systems, improving team efficiency by 20% and ensuring proactive communication across a network of national leads and proctors.