Available to hire
I’m a results-driven Account Manager with a proven track record across MEA and Europe, focused on delivering tailored solutions that drive customer satisfaction, retention, and revenue growth. I build trusted partnerships with strategic clients and lead cross-functional teams to achieve shared goals.
I thrive on data-driven decision making, KPI-based performance reviews, and proactive client engagement. I’m enthusiastic about relocating to the GCC to work closer to clients and expand business impact.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Dutch
Fluent
German
Intermediate
Spanish; Castilian
Intermediate
Work Experience
Account Manager MEA at Snap Inc. (Snapchat) via Accenture
June 30, 2024 - June 30, 2024Managed relationships with 50+ MEA and European clients; delivered end-to-end premium account care for MEA accounts; identified upsell/cross-sell opportunities; analyzed customer health metrics; produced KPI-driven reports; collaborated with Sales and Marketing; conducted Quarterly Business Reviews; maintained CRM data; supported leadership on retention and revenue growth.
Account Manager for MEA at Snap Inc (Snapchat)
June 30, 2024 - June 30, 2024Managed long-lasting relationships with over 50 clients across MEA and Europe, driving satisfaction, retention, and revenue growth. Led tailored upsell/cross-sell campaigns, relocated to the GCC to work closer to clients and expand business impact. Conducted quarterly business reviews with key accounts and collaborated with Sales and Marketing to identify upsell/cross-sell opportunities. Maintained CRM data and delivered KPI-driven reports to leadership.
Account Manager MEA (Snapchat) - Snapchat Inc. (Client) via Accenture at Accenture
June 1, 2024 - June 1, 2024Managed long-lasting relationships with over 50 clients across MEA for Snapchat; optimized ad campaigns to deliver best-in-class user experiences; led a cross-functional team; executed upsell and cross-sell strategies; delivered KPI-driven performance analyses; collaborated with Sales and Marketing to identify upsell opportunities and drive revenue growth; ensured end-to-end renewal and post-sale client support, maintaining high retention and customer success metrics.
Commercial Specialist (Fortive) at Fluke
January 1, 2023 - PresentManaged a portfolio of B2B customers, ensuring their satisfaction and business growth. Prepared quotations tailored to customer needs and ensured timely follow-ups to secure deals. Provided technical and commercial support to meet customer needs effectively. Analyzed customer feedback to optimize processes and improve satisfaction. Collaborated with sales and marketing teams to identify upselling and cross-selling opportunities. Maintained accurate and updated CRM records. Proactively contacted clients to discuss and facilitate contract renewals. Collaborated with Technical Sales Manager to prepare detailed reports on client activities, contract statuses, and business opportunities.
Commercial Specialist (Fortive) at Fluke
January 1, 2023 - PresentManaged a portfolio of B2B customers ensuring their satisfaction and business growth. Prepared quotations tailored to customer needs and ensured timely follow-ups to secure deals. Provided technical and commercial support to meet customer needs effectively. Analyzed customer feedback to optimize processes and improve satisfaction. Collaborated with sales and marketing teams to identify upselling and cross-selling opportunities. Maintained accurate CRM records and proactively contacted clients to facilitate renewals. Worked with Technical Sales Manager to prepare detailed reports on client activities and business opportunities.
Account Manager at Snap Inc (Snapchat) Accenture
November 1, 2022 - August 21, 2025Managed long-lasting relationships with over 50 clients in the Netherlands, optimizing ad campaigns to achieve performances that exceed client expectations. Handled projects involving complex work streams and cross-functional collaboration. Analyzed campaign performance data and guided KPI-driven measurement strategies. Utilized customer success techniques to maintain relationships and consistently met sales pipeline targets.
Account Manager at Snap.Inc (Snapchat) Accenture
November 1, 2022 - August 21, 2025Managed long-lasting relationships with over 50 clients. Optimized ad campaigns to achieve performance exceeding clients' expectations. Handled projects involving complex work streams and cross-functional collaboration. Analyzed campaign performance data and guided KPI-driven measurement strategies. Utilized customer success techniques to maintain relationships and demonstrated a proven track record of meeting sales pipeline targets.
Account Manager at Accenture
October 31, 2020 - October 31, 2020Managed the B2B client portfolio, created quotes, and ensured sales processes were followed. Executed lead generation strategies including cold calling and email outreach; updated and maintained CRM records of lead interactions to support pipeline management.
Business Development Representative at Snap Inc Accenture
October 1, 2020 - August 21, 2025Managed the B2B client portfolio. Created quotes and ensured sales tracking. Acted as the first point of contact with direct and strategic clients. Responsible for sales processes and executed lead generation strategies including cold calling and email outreach. Updated and maintained accurate CRM records of lead interactions.
Business Development Representative at Snap.Inc Accenture
October 1, 2020 - August 21, 2025Managed the B2B client portfolio, created quotes, and ensured sales tracking. Served as first point of contact with direct and strategic clients. Responsible for sales processes and executing lead generation strategies including cold calling and email outreach. Updated and maintained accurate CRM records of lead interactions.
Account Manager MEA Market at Philips N.V.
November 30, 2019 - November 30, 2019Managed strategic B2B MEA accounts, driving client satisfaction, negotiations, and revenue growth. Led upsell/cross-sell initiatives, delivered post-sale support, and collaborated with internal teams to align on client goals and solutions.
Account Manager MEA at Philips N.V. (MEA Market), The Netherlands
November 1, 2019 - November 1, 2019Built and grew strategic B2B MEA accounts; led negotiations, renewals, and upsell/cross-sell initiatives; served as primary client contact; delivered CRM updates and pipeline reporting; contributed to retention and revenue growth.
Business Owner at Plated Restaurant
November 1, 2019 - August 21, 2025Remodeled and opened a restaurant, managing all aspects including finances, staffing, and inventory. Developed long-term business plans and strategies for restaurant success and growth. Analyzed and improved profitability and sales levels. Ensured high-quality customer service and promptly addressed feedback. Organized event catering and entertainment. Established relationships with suppliers and negotiated contracts for ingredients and supplies.
Business Owner at Plated Restaurant
November 1, 2019 - August 21, 2025Remodeled and opened a restaurant. Managed all aspects of restaurant operations including finances, staffing, and inventory. Developed long-term business plans and strategies for success and growth. Analyzed and improved profitability and sales levels. Ensured high-quality customer service and promptly addressed feedback. Organized event catering and various entertainment forms. Established relationships with suppliers and negotiated contracts for ingredient and supply procurement.
Sales Manager at Solidere SAL
February 28, 2018 - February 28, 2018Developed and executed sales strategies, increasing transaction volume and contributing to revenue growth. Generated weekly and monthly KPIs, recruited and trained a team of sales consultants, and ensured CRM and process adherence across the sales function.
Sales Manager at Solidere SAL
February 1, 2018 - February 1, 2018Developed and executed B2B sales strategies; led a team of 10 sales consultants; drove revenue growth and achieved targets; maintained weekly KPI dashboards and ensured alignment with senior leadership.
Sales Manager at Solidere S.A.L., Lebanon
February 1, 2018 - February 1, 2018Developed and executed sales strategies; increased transaction volume by 30% YoY; led a team of 10 sales consultants; produced weekly/monthly KPI dashboards; recruited/trained staff; closed over $7M in transactions; collaborated with lending, operations, and compliance; provided post-sale client support.
Sales Manager at Solidere SAL
February 1, 2018 - August 21, 2025Developed and executed sales strategies, increasing transaction volume by 30% year-over-year and exceeding revenue targets by 20%. Generated weekly and monthly KPI dashboards to support senior management's strategic planning. Recruited, trained, and led a team of 10 sales consultants, boosting productivity by 40% through CRM implementation. Closed over $7M in transactions; optimized pricing strategies leading to 12% higher deal margins. Provided post-sale client support achieving a 95% customer satisfaction rate.
Sales Manager at Solidere SAL
February 1, 2018 - August 21, 2025Developed and executed sales strategies, increasing transaction volume by 30% year-over-year and exceeding revenue targets by 20%. Generated weekly and monthly KPI dashboards to support senior management’s strategic planning. Recruited, trained, and led a team of 10 sales consultants, boosting productivity by 40% through CRM implementation. Closed over $7M in transactions and optimized pricing strategies leading to 12% higher deal margins. Provided post-sale client support, achieving a 95% customer satisfaction rate.
Account Manager at Middle East Africa Bank (MEA B)
October 31, 2016 - October 31, 2016Built and maintained client relationships, addressing banking needs with tailored financial solutions. Collaborated with lending, operations and compliance teams to deliver exceptional customer service and meet business goals.
Account Manager, MEA Market at MEA Bank
October 1, 2016 - October 1, 2016Built and maintained strategic relationships with clients, addressing banking and financial needs; crafted tailored financial solutions and strategic plans to meet goals; supported sales teams with cross-sell opportunities and product offerings; contributed to meeting revenue targets and client satisfaction.
Junior Account Manager at Middle East Africa Bank (MEAB)
October 1, 2016 - August 21, 2025Built and maintained relationships with clients, addressing their banking needs and providing personalized financial solutions. Created strategic plans to meet financial goals. Supported the sales team in identifying new business opportunities, cross-selling bank products and services, and achieving sales targets. Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction. Collaborated with lending, operations, and compliance departments to meet client needs and achieve business goals.
Junior Account Manager at Middle East Africa Bank (MEAB)
October 1, 2016 - August 21, 2025Built and maintained client relationships addressing their banking needs and providing personalized financial solutions. Created strategic plans to meet financial goals. Supported sales team in identifying new business opportunities and cross-selling bank products and services. Delivered exceptional customer service by promptly addressing inquiries and resolving issues, ensuring satisfaction. Collaborated with lending, operations, and compliance departments to meet client needs and achieve business goals.
Education
Bachelor Financial Engineering - Business Administration at Notre Dame University (NDU)
January 1, 2010 - January 1, 2014Bachelor Financial Engineering - Business Administration at Notre Dame University (NDU)
January 1, 2010 - January 1, 2014Bachelor's in Financial Engineering at Notre Dame University
January 1, 2010 - January 1, 2014Bachelor of Science in Financial Engineering and Business Administration at Notre Dame University (NDU)
January 1, 2010 - January 1, 2014Bachelor's degree in Financial Engineering and Business Administration at Notre Dame University
January 1, 2010 - January 1, 2014Qualifications
Bachelor's in Financial Engineering
January 1, 2010 - January 1, 2014Industry Experience
Financial Services, Retail, Travel & Hospitality, Professional Services, Software & Internet, Media & Entertainment, Telecommunications, Other, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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