Available to hire
I am a dedicated professional with a strong background in presentation design, visual communication, and client management. My experience spans multiple roles in top companies where I have honed my skills in creating impactful business presentations and ensuring client satisfaction through effective communication and quality control.
I am passionate about contributing my leadership and project scheduling capabilities to deliver excellent work and grow both personally and professionally with the organizations I serve. I enjoy collaborating with teams and clients to transform complex ideas into compelling visual stories that drive results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Advanced
Malayalam
Advanced
Tamil
Advanced
Work Experience
Service Delivery Lead at Williams Lea
February 1, 2024 - PresentResponsible for analyzing workload patterns and implementing measures to prevent SLA lapses. Promote equal opportunities and set clear role expectations. Provide regular feedback to improve team skills. Manage client escalations and execute customer retention strategies. Analyze client feedback for preventive actions and profile customers to better understand expectations. Identify and remove redundant processes ensuring implementation of action plans. Align the team with client expectations, cascade communications across shifts, meet daily SLAs, and plan capacity across shifts. Accountable for accurate reporting and timely delivery of reports.
Brand Guardian at Williams Lea
January 1, 2024 - August 21, 2025Ensured consistency with corporate branding guidelines, templates, and style sheets. Proofread projects for quality and accuracy, updated guidelines and design resources, collaborated on complex projects, communicated job or deadline issues with managers and clients, and maintained job and production tracking data.
Business Associate at KPMG Global Services
June 1, 2022 - August 21, 2025Produced documents using MS Excel, Word, and PowerPoint as per client specifications, ensured zero errors, managed project delivery timelines, received project instructions from clients, and was responsible for initiation and delivery of projects.
Presentation Specialist at Williams Lea
February 1, 2022 - August 21, 2025Designed complex business presentations developing new design concepts, graphics, and layouts. Ensured accuracy and quality control of materials, maintained effective communication, and produced documents within deadlines, informing workflow coordinators about potential delays.
Associate Visual Specialist at Prezentium
February 1, 2021 - August 21, 2025Created high-end infographic designs, edited and formatted presentations to meet client quality standards. Handled day-to-day task volumes, maintained and updated databases, prioritized and scheduled work, and participated in process meetings and calls.
Business Presentation Specialist (Freelancer) at ArabEasy LLC
September 1, 2020 - August 21, 2025Provided support in creating appropriate infographic designs, edited and formatted presentations based on client expectations.
Business Presentation Specialist at McKinsey Global Services
August 1, 2019 - August 21, 2025Created, designed, and formatted presentations for global McKinsey consultants. Developed trust-based relationships with consultants for better understanding of requirements. Helped translate research findings into compelling visuals and charts within agreed timeframes, handled task volumes while maintaining quality standards, and regularly updated and analyzed the database.
Senior Process Executive, Healthcare BPS at Cognizant Technology Solutions
July 1, 2016 - August 21, 2025Analyzed healthcare descriptions provided by clients and loaded data into client applications to enable member benefits. Met client targets and deliverables on time.
Education
B.Sc Information Technology at Kongunadu Arts and Science College, Coimbatore
January 1, 2011 - January 1, 2014Higher Secondary at Shri Nehru Vidhyalaya Matric Hr Sec School, Coimbatore
January 1, 2009 - January 1, 2011SSLC at Shri Baldevdas Kikani Vidyamandir Hr Sec School, Coimbatore
January 1, 2008 - January 1, 2009Qualifications
Industry Experience
Professional Services, Media & Entertainment, Healthcare, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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