I have over 5 years of experience in graphic design, e-commerce operations, business development, and customer service. I have delivered end-to-end Shopify management, branding assets, and packaging designs from concept to print-ready production. Through optimized product listings, I have improved product visibility and sales while building strong client relationships and winning new business. I am proficient in Adobe Creative Suite with a track record of delivering high-quality work on time. I excel at communication, critical thinking, attention to detail, collaboration, and adaptability, handling design, web, and customer service tasks simultaneously with a strong focus on quality and client satisfaction.

I have over 5 years of experience in graphic design, e-commerce operations, business development, and customer service. I have delivered end-to-end Shopify management, branding assets, and packaging designs from concept to print-ready production. Through optimized product listings, I have improved product visibility and sales while building strong client relationships and winning new business. I am proficient in Adobe Creative Suite with a track record of delivering high-quality work on time. I excel at communication, critical thinking, attention to detail, collaboration, and adaptability, handling design, web, and customer service tasks simultaneously with a strong focus on quality and client satisfaction.

Available to hire

I have over 5 years of experience in graphic design, e-commerce operations, business development, and customer service. I have delivered end-to-end Shopify management, branding assets, and packaging designs from concept to print-ready production. Through optimized product listings, I have improved product visibility and sales while building strong client relationships and winning new business.

I am proficient in Adobe Creative Suite with a track record of delivering high-quality work on time. I excel at communication, critical thinking, attention to detail, collaboration, and adaptability, handling design, web, and customer service tasks simultaneously with a strong focus on quality and client satisfaction.

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Language

English
Advanced
Urdu
Fluent

Work Experience

Business Developer at Mavericks United
January 31, 2024 - August 21, 2025
Successfully closed multiple client deals through strategic outreach and proposal building. Identified new market opportunities and conducted client outreach campaigns. Created customized business proposals aligned with client needs. Collaborated with design and marketing teams for brand-consistent pitches. Conducted market research to guide strategic decisions. Built and maintained long-term business relationships.
Customer Service Specialist at Ibex.Co (Walmart Chat)
January 31, 2024 - August 21, 2025
Resolved complex customer issues related to missing items, unauthorized charges, and order delays. Handled scenarios such as lost-in-transit cases and refund escalations. Delivered empathetic support through fast-paced live chat system. Maintained strong performance across quality audits and support goals. Earned recognition for maintaining high-quality chat support with zero escalations.
E-Commerce Executive (Graphic Design & Web Support) at Inbox E-Commerce
June 1, 2025 - Present
Developed and managed complete Shopify storefronts, including visual design and product listings. Led creation of branding assets and promotional designs that enhanced campaign performance across social media.
Junior Graphic Designer at Eureka Reprographics SDN BHD – Malaysia
January 31, 2025 - August 21, 2025
Designed custom banners, logos, and digital assets for online stores. Built and managed Shopify storefronts including theme customization and layout structuring. Created social media posts, digital content, box layouts, dielines, and print-ready files. Coordinated with production teams for artwork alignment with die-cutting machinery. Gained hands-on experience in box construction, fold layout planning, and material sizing. Assisted senior designers in branding, product mockups, and client revisions while maintaining quality control standards for visual output and packaging alignment.

Education

Bachelor of Business Administration (BBA) at University of the People – California (Online)
October 1, 2022 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Consumer Goods, Professional Services, Software & Internet