Najam Ul Saqib

Available to hire

I have over 5 years of experience in graphic design, e-commerce operations, business development, and customer service.

About

I have over 5 years of experience in graphic design, e-commerce operations, business development, and customer service. I have delivered end-to-end Shopify management, branding assets, and packaging designs from concept to print-ready production. Through optimized product listings, I have improved product visibility and sales while building strong client relationships and winning new business.

I am proficient in Adobe Creative Suite with a track record of delivering high-quality work on time. I excel at communication, critical thinking, attention to detail, collaboration, and adaptability, handling design, web, and customer service tasks simultaneously with a strong focus on quality and client satisfaction.

Languages

  • EnglishAdvanced
  • UrduFluent

Industry experience

  • Retail
  • Consumer Goods
  • Professional Services
  • Software & Internet

More experts in Lahore, Pakistan

Projects · 2

Work experience· 4 roles

E-Commerce Executive (Graphic Design & Web Support) · Inbox E-CommerceJun 2025 – Present · 1 yr 6 mos

Developed and managed complete Shopify storefronts, including visual design and product listings. Led creation of branding assets and promotional designs that enhanced campaign performance across social media.

Junior Graphic Designer · Eureka Reprographics SDN BHD – MalaysiaJan 2025 – Aug 2025 · 8 mos

Designed custom banners, logos, and digital assets for online stores. Built and managed Shopify storefronts including theme customization and layout structuring. Created social media posts, digital content, box layouts, dielines, and print-ready files. Coordinated with production teams for artwork alignment with die-cutting machinery. Gained hands-on experience in box construction, fold layout planning, and material sizing. Assisted senior designers in branding, product mockups, and client revisions while maintaining quality control standards for visual output and packaging alignment.

Customer Service Specialist · Ibex.Co (Walmart Chat)Jan 2024 – Aug 2025 · 1 yr 8 mos

Resolved complex customer issues related to missing items, unauthorized charges, and order delays. Handled scenarios such as lost-in-transit cases and refund escalations. Delivered empathetic support through fast-paced live chat system. Maintained strong performance across quality audits and support goals. Earned recognition for maintaining high-quality chat support with zero escalations.

Business Developer · Mavericks UnitedJan 2024 – Aug 2025 · 1 yr 8 mos

Education

Bachelor of Business Administration (BBA) · University of the People – California (Online)2022 – 2024

Testimonials · 5.0 from 1 review

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