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I am an experienced content moderator and technical support specialist with a history of working in fast-paced, multicultural, and remote environments. I have a strong background in monitoring and managing content, supporting users, and coordinating with international teams. My skills enable me to effectively moderate digital platforms and provide technical assistance while enhancing community engagement. I am passionate about leveraging my multilingual abilities and technical expertise to deliver exceptional support and content management. Having worked with top companies like TikTok, Volkswagen, and Riot Games, I understand the importance of accuracy, timeliness, and cultural sensitivity. I enjoy collaborating with diverse teams and continuously improving my skills in content strategy, customer support, and social media management to create safe, engaging online spaces for users worldwide.…I am an experienced content moderator and technical support specialist with a history of working in fast-paced, multicultural, and remote environments. I have a strong background in monitoring and managing content, supporting users, and coordinating with international teams. My skills enable me to effectively moderate digital platforms and provide technical assistance while enhancing community engagement. I am passionate about leveraging my multilingual abilities and technical expertise to deliver exceptional support and content management. Having worked with top companies like TikTok, Volkswagen, and Riot Games, I understand the importance of accuracy, timeliness, and cultural sensitivity. I enjoy collaborating with diverse teams and continuously improving my skills in content strategy, customer support, and social media management to create safe, engaging online spaces for users worldwide.

MINERVA TREJO SOSA

Content Producer, Content Strategist, Social Media Manager, +1

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I am an experienced content moderator and technical support specialist with a history of working in fast-paced, multicultural, and remote environments. I have a strong background in monitoring and managing content, supporting users, and coordinating with international teams. My skills enable me to effectively moderate digital platforms and provide technical assistance while enhancing community engagement. I am passionate about leveraging my multilingual abilities and technical expertise to deliver exceptional support and content management. Having worked with top companies like TikTok, Volkswagen, and Riot Games, I understand the importance of accuracy, timeliness, and cultural sensitivity. I enjoy collaborating with diverse teams and continuously improving my skills in content strategy, customer support, and social media management to create safe, engaging online spaces for users worldwide.…I am an experienced content moderator and technical support specialist with a history of working in fast-paced, multicultural, and remote environments. I have a strong background in monitoring and managing content, supporting users, and coordinating with international teams. My skills enable me to effectively moderate digital platforms and provide technical assistance while enhancing community engagement. I am passionate about leveraging my multilingual abilities and technical expertise to deliver exceptional support and content management. Having worked with top companies like TikTok, Volkswagen, and Riot Games, I understand the importance of accuracy, timeliness, and cultural sensitivity. I enjoy collaborating with diverse teams and continuously improving my skills in content strategy, customer support, and social media management to create safe, engaging online spaces for users worldwide.

Available to hire

I am an experienced content moderator and technical support specialist with a history of working in fast-paced, multicultural, and remote environments. I have a strong background in monitoring and managing content, supporting users, and coordinating with international teams. My skills enable me to effectively moderate digital platforms and provide technical assistance while enhancing community engagement. I am passionate about leveraging my multilingual abilities and technical expertise to deliver exceptional support and content management.

Having worked with top companies like TikTok, Volkswagen, and Riot Games, I understand the importance of accuracy, timeliness, and cultural sensitivity. I enjoy collaborating with diverse teams and continuously improving my skills in content strategy, customer support, and social media management to create safe, engaging online spaces for users worldwide.

Skills

CRM

Salesforce

Social Media Design

Experience Level

CRM

Intermediate

Salesforce

Intermediate

Social Media Design

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Content Moderator at Majorel for TikTok ByteDance

November 1, 2024 - August 22, 2025

Monitored user accounts, trends, and abnormalities live on the platform. Moderated user-created video content enforcing company policies on accepted content. Created content strategy and worked with a multicultural team in a fast-paced, multitasking, remote environment.

Technical User Support at Genpact for Volkswagen

March 1, 2024 - August 22, 2025

Assisted Volkswagen Renting Spain with customer support and documentation. Managed contracts and accounts. Operated proprietary Volkswagen Germany systems for document processing and customer service. Coordinated supplier and workshop communications for Spanish service centers. Worked in an international, fast-paced environment, handling multitasking including phone calls, emails, and Salesforce CRM.

Gaming Support Specialist at Riot Games

December 1, 2022 - August 22, 2025

Provided high-quality player support across multiple languages and channels. Assisted players with game-related technical issues and billing inquiries. Managed merchandise orders and returns. Enforced player behavior guidelines and moderated content on Twitch and YouTube. Managed Facebook social media pages including post creation, scheduling, and community engagement. Conducted training and shadowed new hires to ensure policy adherence and skill development.