Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Nicolas Ledesma, a trilingual, data-driven professional with a strong background in data management, financial analysis, and reporting. I analyse large datasets, track payroll and budget allocations, and build structured Excel and SQL dashboards to support decision-making. I excel at identifying trends, ensuring data accuracy, and optimizing financial processes to drive efficiency. I’m comfortable troubleshooting technical issues and extracting insights from structured and unstructured data. I’ve collaborated with cross-functional teams in finance, HR, and technology to improve data-driven processes and KPI tracking. My experience spans roles in customer technical support, policy analytics, and accounting for both multinational and public-sector environments. I hold a Stamp 4 visa and am fluent in English, Spanish, and Portuguese, and I’m always eager to apply data-informed strategies to business challenges.…Hi, I’m Nicolas Ledesma, a trilingual, data-driven professional with a strong background in data management, financial analysis, and reporting. I analyse large datasets, track payroll and budget allocations, and build structured Excel and SQL dashboards to support decision-making. I excel at identifying trends, ensuring data accuracy, and optimizing financial processes to drive efficiency. I’m comfortable troubleshooting technical issues and extracting insights from structured and unstructured data. I’ve collaborated with cross-functional teams in finance, HR, and technology to improve data-driven processes and KPI tracking. My experience spans roles in customer technical support, policy analytics, and accounting for both multinational and public-sector environments. I hold a Stamp 4 visa and am fluent in English, Spanish, and Portuguese, and I’m always eager to apply data-informed strategies to business challenges.

Nicolas Ledesma

Data Analyst, Actor, Data Visualizer, +3





Hi, I’m Nicolas Ledesma, a trilingual, data-driven professional with a strong background in data management, financial analysis, and reporting. I analyse large datasets, track payroll and budget allocations, and build structured Excel and SQL dashboards to support decision-making. I excel at identifying trends, ensuring data accuracy, and optimizing financial processes to drive efficiency. I’m comfortable troubleshooting technical issues and extracting insights from structured and unstructured data. I’ve collaborated with cross-functional teams in finance, HR, and technology to improve data-driven processes and KPI tracking. My experience spans roles in customer technical support, policy analytics, and accounting for both multinational and public-sector environments. I hold a Stamp 4 visa and am fluent in English, Spanish, and Portuguese, and I’m always eager to apply data-informed strategies to business challenges.…Hi, I’m Nicolas Ledesma, a trilingual, data-driven professional with a strong background in data management, financial analysis, and reporting. I analyse large datasets, track payroll and budget allocations, and build structured Excel and SQL dashboards to support decision-making. I excel at identifying trends, ensuring data accuracy, and optimizing financial processes to drive efficiency. I’m comfortable troubleshooting technical issues and extracting insights from structured and unstructured data. I’ve collaborated with cross-functional teams in finance, HR, and technology to improve data-driven processes and KPI tracking. My experience spans roles in customer technical support, policy analytics, and accounting for both multinational and public-sector environments. I hold a Stamp 4 visa and am fluent in English, Spanish, and Portuguese, and I’m always eager to apply data-informed strategies to business challenges.

Available to hire

Hi, I’m Nicolas Ledesma, a trilingual, data-driven professional with a strong background in data management, financial analysis, and reporting. I analyse large datasets, track payroll and budget allocations, and build structured Excel and SQL dashboards to support decision-making. I excel at identifying trends, ensuring data accuracy, and optimizing financial processes to drive efficiency. I’m comfortable troubleshooting technical issues and extracting insights from structured and unstructured data.
I’ve collaborated with cross-functional teams in finance, HR, and technology to improve data-driven processes and KPI tracking. My experience spans roles in customer technical support, policy analytics, and accounting for both multinational and public-sector environments. I hold a Stamp 4 visa and am fluent in English, Spanish, and Portuguese, and I’m always eager to apply data-informed strategies to business challenges.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Fluent

Work Experience

Customer Technical Support at Procore

March 1, 2025 - August 22, 2025

Provided bilingual technical support via chat to global customers, troubleshooting platform-related issues and analyzing case data for patterns. Managed customer support tickets using Salesforce and JIRA, maintaining data accuracy in reporting and issue resolutions. Participated in weekly performance reviews and maintained KPI compliance by optimizing customer resolution times.

Marketing and Policy Advisor at Accenture

April 1, 2022 - August 22, 2025

Conducted data-driven reviews for Google Play Store compliance, analyzing policy violations and recommending corrective actions. Increased efficiency by optimizing review workflows and exceeding targets. Collaborated with developers to resolve compliance issues and engaged in weekly coaching to stay current on Google policies.

Exam Invigilator at TestReach

March 1, 2020 - August 22, 2025

Monitored online exams, identified irregularities, logged session data, and assisted candidates with technical troubleshooting for connectivity and system issues, contributing to exam security and process improvements.

Administrative Management Advisor at INPI, Argentina

February 1, 2019 - August 22, 2025

Managed and analyzed hiring data for 100–500 employees monthly, developed Excel dashboards for salary and payroll tracking, conducted budget forecasting and financial planning, prepared audit reports ensuring regulatory compliance, and optimized payroll reconciliation and workforce projections to improve resource allocation.

Accounting Analyst at Hospital El Cruce, Buenos Aires, Argentina

July 1, 2016 - August 22, 2025

Managed financial datasets for hospital operations, supporting budget allocation and expenditure tracking. Utilized ERP systems and Excel for financial reporting, developed dashboards, conducted cash flow and trend analyses, and presented insights to influence strategic decisions.

Customer Technical Support at Procore

March 1, 2025 - March 1, 2025

Provided technical support via chat (Spanish & English) for customers worldwide; analyzed case data to identify patterns in unresolved issues; conducted initial troubleshooting and tested solutions before escalation; managed and tracked support tickets using Salesforce and JIRA; maintained detailed reports on platform errors and KPI metrics; contributed to weekly performance reviews and cross-functional improvements.

Marketing and Policy Advisor at Accenture

April 1, 2022 - April 1, 2022

Conducted data-driven reviews of applications for Google Play Store compliance; performed qualitative and quantitative analysis to detect policy violations; provided insights to developers on error trends and improved workflows; analyzed review times to optimize processes and exceed targets; collaborated with developers to resolve issues before launch; participated in weekly coaching to stay updated on guidelines.

Exam Invigilator at TestReach

March 1, 2020 - March 1, 2020

Monitored online exams, tracked candidate behaviours, logged test session data, and reported irregularities; assisted candidates with technical troubleshooting and connectivity issues; contributed to process improvements in exam security systems.

Administrative Management Advisor at INPI

February 1, 2019 - February 1, 2019

Managed and analysed hiring data for 100–500 employees monthly; prepared reports on salaries, contracts, and workforce trends; developed dashboards for payroll monitoring and workforce planning; conducted budget forecasting; assisted in audits and ensured compliance; optimized payroll reconciliation and workforce projections.

Accounting Analyst at Hospital El Cruce

July 1, 2016 - July 1, 2016

Managed financial datasets for a hospital with 400 employees and 300 suppliers; supported budget planning, cash flow analysis, and financial reporting; developed dashboards to visualize payroll efficiency and supplier expenses; used ERP systems and Excel for data management and reconciliation; presented data-driven insights to influence financial decisions.