I am a proactive and empathetic professional with extensive experience in customer service, both in physical stores and online. I am skilled in managing administrative tasks, digital marketing, and social media campaigns, with a strong ability to adapt quickly to different environments and always eager to learn and improve. I value teamwork, organization, and commitment in every task I undertake. My background includes web management, graphic design with proficiency in Canva, and the use of platforms such as Magento, Shopify, Prestashop, and Wix. I am also experienced in inventory control, incident resolution, and commercial and administrative management, both in physical and online retail settings. I hold a driver's license and have my own vehicle, enabling flexible mobility.

Julia Gassina Guilart

I am a proactive and empathetic professional with extensive experience in customer service, both in physical stores and online. I am skilled in managing administrative tasks, digital marketing, and social media campaigns, with a strong ability to adapt quickly to different environments and always eager to learn and improve. I value teamwork, organization, and commitment in every task I undertake. My background includes web management, graphic design with proficiency in Canva, and the use of platforms such as Magento, Shopify, Prestashop, and Wix. I am also experienced in inventory control, incident resolution, and commercial and administrative management, both in physical and online retail settings. I hold a driver's license and have my own vehicle, enabling flexible mobility.

Available to hire

I am a proactive and empathetic professional with extensive experience in customer service, both in physical stores and online. I am skilled in managing administrative tasks, digital marketing, and social media campaigns, with a strong ability to adapt quickly to different environments and always eager to learn and improve. I value teamwork, organization, and commitment in every task I undertake.

My background includes web management, graphic design with proficiency in Canva, and the use of platforms such as Magento, Shopify, Prestashop, and Wix. I am also experienced in inventory control, incident resolution, and commercial and administrative management, both in physical and online retail settings. I hold a driver’s license and have my own vehicle, enabling flexible mobility.

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Language

Spanish; Castilian
Fluent
English
Intermediate
French
Intermediate

Work Experience

Directora en Tienda Puericultura at Tienda Puericultura Jerez
January 1, 2019 - August 22, 2025
Managed a physical store with a team of 5 employees. Provided customer service and coordinated all store activities including online store management. Controlled inventory and led advertising campaigns on social media.
Administrativa / ATC at Internet Infraestructuras Jerez
December 31, 2019 - August 22, 2025
Handled telephone customer service, incident resolution, and administrative tasks.
Dependienta Online at Casualtex
January 1, 2020 - August 22, 2025
Online sales and customer service for a clothing store.
Community Manager / Web & Graphic Design
January 1, 2024 - August 22, 2025
Managed web, corporate graphic design, creation of advertising campaigns, website maintenance, and customer service. Provided business consulting in market research and potential niches in Spain, France, and Germany in sectors like textiles and automotive.
Comercial Publicista at Gormaz Jerez
January 1, 2011 - August 22, 2025
Client acquisition, real estate sales, customer service, administrative tasks, and advertising campaign creation.
Administrativa/ATC en Internet Infraestructuras at Internet Infraestructuras Jerez
January 1, 2020 - August 22, 2025
Customer telephone service, incident resolution, and administrative tasks.
Directora en Tienda Puericultura at Tienda Puericultura Jerez
January 1, 2019 - August 22, 2025
Customer service, coordination of 5 employees in physical store, management and maintenance of the online store, inventory control, and advertising campaigns on social media.
Comercial Publicista at Gormaz Jerez
January 1, 2011 - August 22, 2025
Client acquisition, real estate sales, customer service, administrative tasks, and creation of advertising campaigns.
Community Manager / Gestión web / Diseño gráfico corporativo at Autoempleo
January 1, 2020 - Present
Corporate graphic design, advertising campaign creation, administrative tasks, order preparation, customer service, inventory control, and incident resolution. Consulting companies in market research and potential niches in Spain, France, and Germany across sectors such as textiles and automotive.
Dependienta online at Casualtex Tienda de ropa
January 1, 2020 - August 22, 2025
Online sales and customer service.
Directora en Tienda Puericultura at Jerez
December 31, 2019 - August 22, 2025
Responsable de atención al cliente y coordinadora de cinco empleados en tienda física. Gestión y mantenimiento de tienda online, control de inventario y diseño de campañas publicitarias en redes sociales.
Administrativa/ATC at Internet Infraestructuras Jerez
December 31, 2019 - August 22, 2025
Atención al cliente telefónica, resolución de incidencias y tareas administrativas diversas.
Dependienta Online at Casualtex tienda de ropa
December 31, 2020 - August 22, 2025
Gestión web, diseño gráfico corporativo, creación de campañas publicitarias, mantenimiento web y atención al cliente.
Community Manager / Consultora de empresas at Autoempleo
January 1, 2020 - Present
Gestión web, diseño gráfico corporativo, creación de campañas publicitarias, mantenimiento web y atención al cliente. Asesoría en investigación de mercados y nichos potenciales en España, Francia y Alemania en sectores como el textil y la automoción.
Comercial publicista at Gormaz Jerez
December 31, 2011 - August 22, 2025
Captación de clientes y venta de inmuebles. Atención al cliente y realización de tareas administrativas. Creación de campañas publicitarias.

Education

Licenciatura no finalizada at Publicidad y Relaciones Públicas UMA Málaga
January 1, 2000 - January 1, 2004
Bachillerato COU at Instituto Caballero Bonald Jerez
January 1, 1995 - January 1, 1999
Licenciatura (incomplete) at Publicidad y Relaciones Públicas, Universidad UM Málaga
January 11, 2030 - January 1, 2004
Bachillerato COU at Instituto Caballero Bonald Jerez
January 1, 1995 - January 1, 1999
Bachillerato COU at Instituto Caballero Bonald Jerez
January 1, 1995 - January 1, 1999
Licenciatura (no finalizada) at Publicidad y Relaciones Públicas, Universidad de Málaga
January 1, 2000 - January 1, 2004

Qualifications

Carnet de conducir y vehículo propio
January 11, 2030 - August 22, 2025
Carnet de conducir y vehículo propio
January 11, 2030 - August 22, 2025
Carnet de conducir y vehículo propio
January 11, 2030 - August 22, 2025

Industry Experience

Retail, Real Estate & Construction, Software & Internet, Consumer Goods, Professional Services, Media & Entertainment