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I have approximately five years of professional experience in customer service, which has made me proficient in communication, both spoken and written, in Portuguese and English. I am highly motivated and energetic, always willing to learn new things. My experience includes event coordination, customer interaction, marketing strategy development, and teamwork, which have enhanced my creativity and flexibility. My recent experience as a receptionist at a historical museum allowed me to deepen my knowledge of tourism and improve my linguistic competencies, especially in French and Italian, along with Spanish. I enjoy sharing the rich history and culture of Porto with visitors, providing them with a unique experience. I am confident in my ability to continue applying my language skills, passion for history, and dedication to delivering exceptional experiences in future opportunities within the tourism sector.…I have approximately five years of professional experience in customer service, which has made me proficient in communication, both spoken and written, in Portuguese and English. I am highly motivated and energetic, always willing to learn new things. My experience includes event coordination, customer interaction, marketing strategy development, and teamwork, which have enhanced my creativity and flexibility. My recent experience as a receptionist at a historical museum allowed me to deepen my knowledge of tourism and improve my linguistic competencies, especially in French and Italian, along with Spanish. I enjoy sharing the rich history and culture of Porto with visitors, providing them with a unique experience. I am confident in my ability to continue applying my language skills, passion for history, and dedication to delivering exceptional experiences in future opportunities within the tourism sector.

Sara Duarte

Event Visualizer, Project Manager, Creative Producer, +1

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I have approximately five years of professional experience in customer service, which has made me proficient in communication, both spoken and written, in Portuguese and English. I am highly motivated and energetic, always willing to learn new things. My experience includes event coordination, customer interaction, marketing strategy development, and teamwork, which have enhanced my creativity and flexibility. My recent experience as a receptionist at a historical museum allowed me to deepen my knowledge of tourism and improve my linguistic competencies, especially in French and Italian, along with Spanish. I enjoy sharing the rich history and culture of Porto with visitors, providing them with a unique experience. I am confident in my ability to continue applying my language skills, passion for history, and dedication to delivering exceptional experiences in future opportunities within the tourism sector.…I have approximately five years of professional experience in customer service, which has made me proficient in communication, both spoken and written, in Portuguese and English. I am highly motivated and energetic, always willing to learn new things. My experience includes event coordination, customer interaction, marketing strategy development, and teamwork, which have enhanced my creativity and flexibility. My recent experience as a receptionist at a historical museum allowed me to deepen my knowledge of tourism and improve my linguistic competencies, especially in French and Italian, along with Spanish. I enjoy sharing the rich history and culture of Porto with visitors, providing them with a unique experience. I am confident in my ability to continue applying my language skills, passion for history, and dedication to delivering exceptional experiences in future opportunities within the tourism sector.

Available to hire

I have approximately five years of professional experience in customer service, which has made me proficient in communication, both spoken and written, in Portuguese and English. I am highly motivated and energetic, always willing to learn new things. My experience includes event coordination, customer interaction, marketing strategy development, and teamwork, which have enhanced my creativity and flexibility.

My recent experience as a receptionist at a historical museum allowed me to deepen my knowledge of tourism and improve my linguistic competencies, especially in French and Italian, along with Spanish. I enjoy sharing the rich history and culture of Porto with visitors, providing them with a unique experience. I am confident in my ability to continue applying my language skills, passion for history, and dedication to delivering exceptional experiences in future opportunities within the tourism sector.

Skills

Leadership

Experience Level

Leadership

Expert

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Beginner

French

Beginner

Italian

Beginner

Work Experience

Recepcionista de Museu at Venerável Ordem Terceira de São Francisco do Porto

March 31, 2025 - August 22, 2025

Provided visitor services including ticket and merchandise sales, ensuring compliance with museum visitor norms, organizing receptions and showcases, assisting with visitor inquiries about the historic monument, and managing reservations for various groups and agencies. Coordinated and assisted events such as private concerts and important celebrations, communicated in multiple languages including French, Italian, Portuguese, English, and Spanish. Conducted surveillance work, resolved problems proactively to ensure client and entity satisfaction, and managed event logistics and unexpected issues.

Salesperson at Villa Nova

May 1, 2024 - Present

Monitored customer activities to prevent theft and damages, organized and maintained attractive product displays, maximized product sales through persuasive advice on features and benefits, applied cross-selling, managed stock and deliveries, processed customer purchases accurately, handled cash counting and store opening/closing procedures, maintained store cleanliness and order, ensured store functionality, processed returns and refunds verifying merchandise quality, provided personalized customer service in Portuguese, English, and Spanish, preparing documents for store closure. This internship lasted 210 hours following completion of Technical Organization of Events Course.

Intern - Event Organization Technician at BTRUST

December 31, 2023 - August 22, 2025

Collaborated with team members to coordinate all event details from conception to conclusion to ensure success. Assisted in event proposal development, supplier and venue research, contract negotiations, and logistics knowledge. Improved communication skills by interacting with clients and suppliers, ensured expectations were met and event requirements fulfilled, gained experience in problem solving and last-minute management, and adjusted plans as needed to guarantee client satisfaction and event success.

Tobacco Salesperson at GLO

August 31, 2022 - August 22, 2025

Collaborated with sales teams to design effective promotions based on customer demands and market trends, used contact techniques including unsolicited calls and direct client engagement, kept clients informed about latest news, products, and promotions, ensured sales growth through proactive client contact, created a favorable sales environment, handled customer objections professionally to build consumer trust, maintained familiarity with product lines, and developed and managed client relationships.

Cashier at SONAE

January 31, 2020 - August 22, 2025

Developed customer relationship techniques, communication skills, and problem-solving strategies. Maintained workspace cleanliness and organization, handled cash counting and transactions, assisted customers with product orders and queries, facilitated collaboration among store staff, executed cross-selling strategies, supported new employees with training, and participated in promotional campaigns and method applications.

Restaurant Collaborator at Unspecified Restaurant

August 31, 2018 - August 22, 2025

Assisted kitchen staff by delivering food and beverages, ensured efficient service, helped clients select meals based on preferences and allergies, welcomed customers and provided detailed information about menus and prices, increased sales of drinks and additional items through continuous service, maintained cleanliness and adhered to health guidelines, resolved client issues related to sales and service promptly, and enhanced verbal communication, active listening, and empathy skills.

Call Center Agent at NOS

April 30, 2018 - August 22, 2025

Interacted with NOS customers via phone regarding product and service sales including upselling. Improved customer satisfaction through polite, helpful, and informative service, recorded client communications in CRM, identified sales opportunities for company products and services.