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Hi, I’m Mahmoud Hesham Ali. I’m a Social Community Lead with 7 years of experience across community management, social media management, customer support, and project management. I have a track record of building and nurturing digital communities across the MENA region. I’m skilled in leading cross-functional teams, developing engagement strategies, and driving growth through data‑driven decision making. I excel at delivering end‑to‑end digital marketing campaigns, optimizing customer experience, managing reporting processes, and aligning stakeholders to achieve business goals.…Hi, I’m Mahmoud Hesham Ali. I’m a Social Community Lead with 7 years of experience across community management, social media management, customer support, and project management. I have a track record of building and nurturing digital communities across the MENA region. I’m skilled in leading cross-functional teams, developing engagement strategies, and driving growth through data‑driven decision making. I excel at delivering end‑to‑end digital marketing campaigns, optimizing customer experience, managing reporting processes, and aligning stakeholders to achieve business goals.

Mahmoud Hesham Ali

Social Media Manager, Community Manager, Project Manager, +3

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Hi, I’m Mahmoud Hesham Ali. I’m a Social Community Lead with 7 years of experience across community management, social media management, customer support, and project management. I have a track record of building and nurturing digital communities across the MENA region. I’m skilled in leading cross-functional teams, developing engagement strategies, and driving growth through data‑driven decision making. I excel at delivering end‑to‑end digital marketing campaigns, optimizing customer experience, managing reporting processes, and aligning stakeholders to achieve business goals.…Hi, I’m Mahmoud Hesham Ali. I’m a Social Community Lead with 7 years of experience across community management, social media management, customer support, and project management. I have a track record of building and nurturing digital communities across the MENA region. I’m skilled in leading cross-functional teams, developing engagement strategies, and driving growth through data‑driven decision making. I excel at delivering end‑to‑end digital marketing campaigns, optimizing customer experience, managing reporting processes, and aligning stakeholders to achieve business goals.

Available to hire

Hi, I’m Mahmoud Hesham Ali. I’m a Social Community Lead with 7 years of experience across community management, social media management, customer support, and project management. I have a track record of building and nurturing digital communities across the MENA region. I’m skilled in leading cross-functional teams, developing engagement strategies, and driving growth through data‑driven decision making.

I excel at delivering end‑to‑end digital marketing campaigns, optimizing customer experience, managing reporting processes, and aligning stakeholders to achieve business goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Social Community Lead at Monks

August 1, 2024 - Present

Directed daily operations of the community management team, including shift scheduling, task allocation, and performance oversight. Implemented an escalation tracking system that reduced unnecessary communications, streamlined workflows, and improved SLA response times by 70%. Led content scheduling and publishing across all NEOM social platforms, ensuring brand consistency and timely delivery. Acted as the main bridge between the team, internal stakeholders, and the client, reporting directly to the line manager and driving initiatives to enhance efficiency and platform monitoring.

Quality & Training Lead at MBC Group

December 1, 2023 - October 2, 2025

Led vendor QA processes and training initiatives; improved customer success scores; collaborated with internal stakeholders to address social media operations and escalations; developed comprehensive training programs to elevate customer service and social media workflows.

Community Manager - Tier 2 at NEOM (Client)

August 1, 2022 - October 2, 2025

Led community management for Tier 2 operations; leveraged Sprinklr for monitoring, generating daily, weekly, and monthly insights to support strategic decisions; served as the primary contact for community queries, supported the local team, and escalated issues to the client (NEOM).

Social Media Manager at 24Protein, Modern Sport LLC

July 1, 2020 - October 2, 2025

Led the brand's digital presence from the ground up, growing followers to 160,000 and positioning 24Protein as the #1 sports nutrition site in Iraq. Created creative marketing campaigns and SEO-driven strategies, coordinating cross-functional teams to optimize digital marketing output while aligning with business goals.

Freelance Model & Actor at Various (UAE/USA)

July 1, 2019 - Present

Gained experience as a freelance model and actor in the UAE and the United States, including fashion campaigns for MBC and other productions, and a leading role as a police officer in The Walk movie.

Social Media Manager at 24Protein, Modern Sport LLC

March 1, 2020 - October 2, 2025

Led social media, content, and community management teams while aligning directly with the CEO and warehouse operations to ensure product availability, stock accuracy, and campaign readiness.

Freelance Model & Actor at Self-Employed (UAE)

July 1, 2019 - Present

Gained experience as a fashion model for MBC and other shows, and acted in a leading role as a police officer in The Walk movie.

Community Manager - Tier 2 at NEOM

August 1, 2022 - October 2, 2025

Leverage platforms and tools to manage community interactions across multiple channels, resolve queries, escalate issues when needed, and support strategic community initiatives.

Lead, Quality & Training at MBC Group (Shahid)

December 2, 2023 - October 2, 2025

Acknowledged for leadership in delivering insightful reports, improving training quality, and coordinating cross-functional teams to optimize content quality and training outcomes.

Social Media Manager at 24Protein, Modern Sport LLC

August 1, 2024 - Present

Current role leading social media, content, and community management aligned with CEO and warehouse operations to ensure product availability and campaign readiness.

Education

Professional Diploma in Project Management at The American University in Cairo

January 1, 2020 - January 1, 2021

Bachelor's Degree in Mechatronics Engineering at The German University in Cairo

January 1, 2012 - January 1, 2017

Bachelor's Degree in Mechatronics Engineering at The German University in Cairo

January 1, 2012 - January 1, 2017

Professional Diploma in Project Management at The American University in Cairo

January 1, 2020 - January 1, 2021

Courses: Risk Management; Project Management International Standards; Management of Project Resources; Project Budgeting and Financial Control; Project Planning and Control Techniques; Project Bids and Contracts at The American University in Cairo (non-degree courses)

January 11, 2030 - October 2, 2025