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I am an experienced Remote Customer Support Specialist with over 13 years of delivering high-quality customer experiences. I excel at quickly resolving issues and maintaining client satisfaction across e-commerce, service, and digital environments. I'm passionate about managing large customer volumes, troubleshooting complex problems, and providing empathetic, solutions-focused service. Throughout my career, I have mastered various CRM tools and remote team collaboration technologies. I enjoy creating customer-centric resources and training support staff to ensure consistently excellent service. My background in journalism and English has also enhanced my communication and content creation skills, allowing me to engage audiences effectively.…I am an experienced Remote Customer Support Specialist with over 13 years of delivering high-quality customer experiences. I excel at quickly resolving issues and maintaining client satisfaction across e-commerce, service, and digital environments. I'm passionate about managing large customer volumes, troubleshooting complex problems, and providing empathetic, solutions-focused service. Throughout my career, I have mastered various CRM tools and remote team collaboration technologies. I enjoy creating customer-centric resources and training support staff to ensure consistently excellent service. My background in journalism and English has also enhanced my communication and content creation skills, allowing me to engage audiences effectively.

Jennifer Batchelder

Content Producer, Social Media Freelancer, Copywriter, +1

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I am an experienced Remote Customer Support Specialist with over 13 years of delivering high-quality customer experiences. I excel at quickly resolving issues and maintaining client satisfaction across e-commerce, service, and digital environments. I'm passionate about managing large customer volumes, troubleshooting complex problems, and providing empathetic, solutions-focused service. Throughout my career, I have mastered various CRM tools and remote team collaboration technologies. I enjoy creating customer-centric resources and training support staff to ensure consistently excellent service. My background in journalism and English has also enhanced my communication and content creation skills, allowing me to engage audiences effectively.…I am an experienced Remote Customer Support Specialist with over 13 years of delivering high-quality customer experiences. I excel at quickly resolving issues and maintaining client satisfaction across e-commerce, service, and digital environments. I'm passionate about managing large customer volumes, troubleshooting complex problems, and providing empathetic, solutions-focused service. Throughout my career, I have mastered various CRM tools and remote team collaboration technologies. I enjoy creating customer-centric resources and training support staff to ensure consistently excellent service. My background in journalism and English has also enhanced my communication and content creation skills, allowing me to engage audiences effectively.

Available to hire

I am an experienced Remote Customer Support Specialist with over 13 years of delivering high-quality customer experiences. I excel at quickly resolving issues and maintaining client satisfaction across e-commerce, service, and digital environments. I’m passionate about managing large customer volumes, troubleshooting complex problems, and providing empathetic, solutions-focused service.

Throughout my career, I have mastered various CRM tools and remote team collaboration technologies. I enjoy creating customer-centric resources and training support staff to ensure consistently excellent service. My background in journalism and English has also enhanced my communication and content creation skills, allowing me to engage audiences effectively.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Founder & Customer Experience Lead at Chic Central Incorporated

February 1, 2018 - Present

Managed daily customer interactions across email, chat, and social media channels, achieving a 98% satisfaction rate and routinely resolving inquiries within 24 hours. Processed and tracked hundreds of customer orders monthly, coordinating with suppliers for timely delivery and accurate fulfillment. Developed customer FAQs and support resources, reducing inbound inquiry volume significantly. Trained and supervised remote support assistants to maintain consistent service quality and adherence to company policies.

Customer Experience Evaluator (Remote) at MaritzCX

August 1, 2015 - Present

Conducted over 200 service evaluations annually for retail, hospitality, and service clients to measure compliance with customer service protocols. Provided detailed reports that highlighted service strengths and improvement opportunities, influencing staff training and customer care strategies. Identified patterns in customer feedback that helped businesses to increase satisfaction scores.

Owner & Customer Relations Manager at Griddle Bit of Love

April 30, 2017 - August 22, 2025

Served as the primary contact for all customer communications, promptly resolving issues to maintain brand loyalty. Implemented feedback collection processes that improved product quality and service efficiency. Oversaw order fulfillment, returns, and exchanges, maintaining 100% accuracy in customer records.

Content Contributor at Everything Girls Love

April 30, 2016 - August 22, 2025

Created lifestyle content that engaged readers and responded to audience feedback to improve relevance and satisfaction. Coordinated with remote editorial teams to meet tight deadlines and quality standards.