Available to hire
Hello! I’m Annalisa Terranova Nierwöhner, a freelance consultant, writer, and psychologist with a background in customer care and creative projects. I help teams optimize communication, deliver empathetic service, and craft compelling narratives.
Born in Rome and currently active across Europe, I blend a scientific approach with a creative mindset to deliver thoughtful service and engaging storytelling for clients and audiences alike.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
German
Intermediate
Work Experience
Consultant / Customer Care / Psychologist
December 31, 2022 - October 6, 2025Consultant freelance providing customer care guidance and psychological support.
Consultant / Customer Care / Psychologist at Various
December 31, 2022 - September 15, 2025Freelance consultant offering customer care and psychological consulting.
Consultant - Customer Care and Psychology
January 1, 2022 - October 6, 2025Freelance consultant providing customer care services and psychological insights.
Consultant – Customer Care (Inbound Tickets Booking)
December 31, 2016 - October 6, 2025Consultant focusing on inbound customer care tickets booking.
Consultant (Freelance) at Self-employed
December 31, 2016 - October 6, 2025Freelance consultant providing customer care and advisory services.
Consultant customer care inbound tickets booking
December 31, 2016 - August 23, 2025Handled inbound ticket bookings and customer care, managing customer queries and support related to bookings from 2004 to 2016.
Consultant freelance
December 31, 2016 - August 23, 2025Offered consulting services on a freelance basis, combining expertise as a customer care consultant and psychologist from 2003 to 2016, and continuing as a customer care and consultant until 2022. Responsibilities included problem-solving, advising clients, and supporting customer needs creatively and empathetically.
Consultant Customer Care Inbound Tickets Booking
December 31, 2016 - August 23, 2025Handled customer care consultancy specializing in inbound ticket bookings from 2004 to 2016.
Consultant Freelance
December 31, 2016 - August 23, 2025Provided freelance consultancy services broadly including customer care and psychology-related consulting for clients from 2003 to 2016 and continued afterwards until 2022. Engaged in creative and writing tasks utilising an innate talent.
Consultant - Customer Care
January 1, 2016 - October 6, 2025Advisory role focusing on inbound tickets, booking processes and customer support optimization.
Consultant at Freelance
January 1, 2016 - October 6, 2025Freelance consultancy providing customer care guidance and psychological insights to clients.
Consultant (Customer Care inbound tickets booking) at Freelance
January 1, 2016 - September 15, 2025Consultant for inbound customer care tickets and booking.
Consultant at Freelance
January 1, 2016 - September 15, 2025Freelance consultant providing advisory services.
Customer Call Center Inbound at Comune di Roma
December 31, 2006 - October 6, 2025Inbound customer service for Comune di Roma.
Customer Call Center Inbound at Comune di Roma
December 31, 2006 - September 15, 2025Inbound customer call center operator for Comune di Roma.
Customer Call Center Inbound at Comune di Roma
December 31, 2006 - August 23, 2025Provided customer care for Comune di Roma through an inbound call center from September to December 2006.
Customer Call Center Inbound Operator at Comune di Roma
December 31, 2006 - August 23, 2025Handled inbound customer calls for the Rome local government from September to December 2006.
Customer Care Operator - Comune di Roma at Comune di Roma
December 1, 2006 - October 6, 2025Inbound customer care operator for Comune di Roma.
Customer Care Inbound Call Center at SE.PA
July 31, 2006 - October 6, 2025Inbound customer care call center, Rome.
Customer Care / Inbound Call Center Operator at SE.PA
July 31, 2006 - September 15, 2025Inbound customer care operator for SE.PA in Rome.
Customer Care Inbound Call Center at SE.PA
July 31, 2006 - August 23, 2025Handled inbound customer care calls for SE.PA company in Rome, providing support and information from May to July 2006.
Customer Care Inbound Call Center Operator at SE.PA
July 31, 2006 - August 23, 2025Provided inbound customer care services through call center at SE.PA in Rome between May and July 2006.
Customer Care Operator - SE.PA at SE.PA
July 1, 2006 - October 6, 2025Inbound customer care for the SE.PA company in Rome.
Customer Care Operator / Call Center Inbound at ACEA
March 31, 2006 - October 6, 2025Inbound customer care operator for the ACEA energy company.
Customer Care Operator / Call Center Operator (Inbound) at ACEA
March 31, 2006 - September 15, 2025Inbound customer care operator for ACEA.
Customer Care Operator and Call Center Operator Inbound at Energy Company ACEA
March 31, 2006 - August 23, 2025Operated as a customer care operator and inbound call center agent supporting ACEA, the energy company, from January to March 2006. Responsibilities included assisting customer inquiries and resolving support issues.
Customer Care Operator and Call Center Inbound Operator at Energy Company ACEA
March 31, 2006 - August 23, 2025Managed inbound customer care operations for ACEA energy company from January to March 2006.
Customer Care Operator - ACEA at ACEA (Energy Company)
March 1, 2006 - October 6, 2025Inbound customer care operator for ACEA.
Operator Call Center - Telemarketing
December 31, 2004 - October 6, 2025Call center telemarketing role focused on language courses.
Call Center Operator at Telemarketing sector - language courses
December 31, 2004 - September 15, 2025Operator in telemarketing for language courses.
Operator Call Center - Telemarketing sector (language courses)
December 31, 2004 - August 23, 2025Worked as a call center operator focused on telemarketing for language courses in 2004, handling outbound calls to potential students and managing course information.
Operator Call Center Telemarketing Sector
December 31, 2004 - August 23, 2025Engaged in telemarketing language course promotions through call center operations in 2004.
Secretary and Archivist
June 30, 2004 - October 6, 2025Secretary and Archivist
June 30, 2004 - September 15, 2025Secretary and Archivist (part-time).
Secretary and Archivist
June 30, 2004 - August 23, 2025Part-time secretary and archivist position, managing documents and administrative tasks in May and June 2004.
Secretary and Archivist
June 30, 2004 - August 23, 2025Part-time role handling secretarial and archiving tasks during May and June 2004.
Secretary and Archivist
June 1, 2004 - October 6, 2025Part-time secretary and archivist.
Operator Call Center - Telemarketing at Language Courses
January 1, 2004 - PresentCall center operator in telemarketing for language courses.
Sales Officer at Furniture Shop
December 31, 2003 - October 6, 2025Full-time sales role.
Sales Officer at Furniture Shop
November 30, 2003 - September 15, 2025Full-time Sales Officer at a furniture shop.
Sales Officer at Furniture Shop
November 30, 2003 - August 23, 2025Full-time sales officer responsible for assisting customers, managing sales transactions, maintaining product knowledge, and supporting shop operations in a furniture retail environment during November 2003.
Sales Officer at Furniture Shop
November 30, 2003 - August 23, 2025Worked full-time in sales at a furniture shop managing customer relationships and sales transactions.
Sales Officer at Furniture Shop
November 1, 2003 - PresentFull-time sales officer in a furniture shop.
Education
High School Graduation at High School
January 1, 1993 - January 1, 1998Diploma in Psychology at Institute of Psychology
January 1, 1998 - January 1, 2003Qualifications
High School Graduation
January 1, 1993 - January 1, 1998Diploma Psychology
January 1, 1998 - January 1, 2003Customer Care Operator Attestation Exam
January 11, 2030 - August 23, 2025High school graduation
January 1, 1993 - January 1, 1998Diploma Psychology
January 1, 1998 - January 1, 2003Customer Care Operator Attestation Exam
January 11, 2030 - August 23, 2025Customer Care Operator Attestation Exam
January 11, 2030 - September 15, 2025High School Graduation
January 1, 1993 - January 1, 1998Diploma in Psychology
January 1, 1998 - January 1, 2003Customer Care Operator Attestation
January 11, 2030 - October 6, 2025High School Diploma
January 1, 1993 - January 1, 1998Diploma in Psychology
January 1, 1998 - January 1, 2003Customer Care Operator attestation
January 11, 2030 - October 6, 2025Industry Experience
Professional Services, Energy & Utilities, Government, Retail, Other, Education, Healthcare, Media & Entertainment, Telecommunications
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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