I am a friendly and knowledgeable IT support specialist with sufficient experience helping clients with a variety of hardware and software issues. I currently have a CSAT of 100% and enjoy good communication with both my clients and my coworkers. I'm always looking for new opportunities and bigger challenges. I have worked as a Senior Motion Graphic Designer and Video Editor where I handled the whole process from storyboard to the actual rendered footage and created short footage for social media. Currently, I work as a Technical Advisor for Apple, handling customer issues with hardware and software, interacting with consumers and senior technicians to resolve problems and assist customers in problem-solving remotely.

Sourav Chauhan

I am a friendly and knowledgeable IT support specialist with sufficient experience helping clients with a variety of hardware and software issues. I currently have a CSAT of 100% and enjoy good communication with both my clients and my coworkers. I'm always looking for new opportunities and bigger challenges. I have worked as a Senior Motion Graphic Designer and Video Editor where I handled the whole process from storyboard to the actual rendered footage and created short footage for social media. Currently, I work as a Technical Advisor for Apple, handling customer issues with hardware and software, interacting with consumers and senior technicians to resolve problems and assist customers in problem-solving remotely.

Available to hire

I am a friendly and knowledgeable IT support specialist with sufficient experience helping clients with a variety of hardware and software issues. I currently have a CSAT of 100% and enjoy good communication with both my clients and my coworkers. I’m always looking for new opportunities and bigger challenges.

I have worked as a Senior Motion Graphic Designer and Video Editor where I handled the whole process from storyboard to the actual rendered footage and created short footage for social media. Currently, I work as a Technical Advisor for Apple, handling customer issues with hardware and software, interacting with consumers and senior technicians to resolve problems and assist customers in problem-solving remotely.

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Language

English
Fluent
Hindi
Advanced

Work Experience

Technical Advisor at Apple
July 1, 2022 - Present
Handling customer issues with Apple products, both hardware and software. Interacting with the consumer and the senior technician to come up with better solutions. Assisting customers in problem-solving remotely to avoid store visits, and scheduling appointments for hardware repairs to provide convenience. Maintaining client loyalty by understanding the circumstances and reasons behind customer issues.
Senior Motion Graphic Designer at Anim Jungle Animation Studio
June 1, 2013 - August 23, 2025
Handled the complete process from storyboard to the actual rendered footage as a senior motion graphic designer.
Video Editor at Indian Express
June 1, 2013 - August 23, 2025
Provided opportunities to work on rough cuts and created short footage to be posted on various social media platforms.

Education

Bachelor of Science Animation & Multimedia at Birla Institute of Technology
January 1, 2014 - January 1, 2018
Post Graduation in VFX & Editing for Contemporary Media at Fanshawe College
January 1, 2021 - January 1, 2022
Post Graduation in 3D Animation & Character Design at Fanshawe College
January 1, 2020 - January 1, 2021

Qualifications

CSAT 100%
January 11, 2030 - August 23, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Consumer Goods