Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a highly disciplined professional passionate about building strong customer relationships that drive brand loyalty and increase customer engagement. I am flexible, versatile, reliable, and committed to maintaining integrity and accountability in all tasks I undertake. I specialize in video editing and have experience facilitating programs, reception duties, customer care, and compliance roles. I bring strong communication, interpersonal, and analytical skills, along with proficiency in various computer applications including Microsoft Office and Adobe software. I thrive in dynamic environments and work well under pressure while consistently delivering high-quality results and solutions.…I am a highly disciplined professional passionate about building strong customer relationships that drive brand loyalty and increase customer engagement. I am flexible, versatile, reliable, and committed to maintaining integrity and accountability in all tasks I undertake. I specialize in video editing and have experience facilitating programs, reception duties, customer care, and compliance roles. I bring strong communication, interpersonal, and analytical skills, along with proficiency in various computer applications including Microsoft Office and Adobe software. I thrive in dynamic environments and work well under pressure while consistently delivering high-quality results and solutions.

Joan Mukami





I am a highly disciplined professional passionate about building strong customer relationships that drive brand loyalty and increase customer engagement. I am flexible, versatile, reliable, and committed to maintaining integrity and accountability in all tasks I undertake. I specialize in video editing and have experience facilitating programs, reception duties, customer care, and compliance roles. I bring strong communication, interpersonal, and analytical skills, along with proficiency in various computer applications including Microsoft Office and Adobe software. I thrive in dynamic environments and work well under pressure while consistently delivering high-quality results and solutions.…I am a highly disciplined professional passionate about building strong customer relationships that drive brand loyalty and increase customer engagement. I am flexible, versatile, reliable, and committed to maintaining integrity and accountability in all tasks I undertake. I specialize in video editing and have experience facilitating programs, reception duties, customer care, and compliance roles. I bring strong communication, interpersonal, and analytical skills, along with proficiency in various computer applications including Microsoft Office and Adobe software. I thrive in dynamic environments and work well under pressure while consistently delivering high-quality results and solutions.

Available to hire

I am a highly disciplined professional passionate about building strong customer relationships that drive brand loyalty and increase customer engagement. I am flexible, versatile, reliable, and committed to maintaining integrity and accountability in all tasks I undertake. I specialize in video editing and have experience facilitating programs, reception duties, customer care, and compliance roles.

I bring strong communication, interpersonal, and analytical skills, along with proficiency in various computer applications including Microsoft Office and Adobe software. I thrive in dynamic environments and work well under pressure while consistently delivering high-quality results and solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Work Experience

Freelance Video Editor

November 1, 2024 - Present

Review raw footage and storyboards, organize video files, select best shots, perform rough cuts, add transitions, special effects, and motion graphics. Enhance video quality via color correction, integrate music, sound effects, and voiceovers. Communicate with clients to understand vision and feedback, revise videos accordingly, export final products ensuring quality standards for distribution.

Facilitator at Beyond Success

May 1, 2024 - August 23, 2025

Prepared and planned program materials with clear session objectives. Led weekly round tables involving video teachings and discussions. Guided discussions to foster safe participation and focus. Taught success principles, motivated participants for growth, provided mentorship and accountability. Managed group dynamics, administered attendance and feedback, and shared faith principles naturally.

Receptionist at Mon BéBé Bakers

February 1, 2019 - August 23, 2025

Maintained a clean reception area, greeted visitors professionally, maintained visitor register, handled phone calls and queries politely, managed messages and forwarded calls. Showed customers cake photo book to aid selection, sorted and distributed mail, monitored petty cash and supplies, performed basic bookkeeping, photocopying, scheduling, database updating, and spreadsheet preparation.

Compliance at National Hospital Insurance Fund

August 1, 2016 - August 23, 2025

Distributed compliance forms to officers, assigned compliance officers to respective areas for investigation and audits, reviewed and updated internal policies. Issued registration forms and certificates, prepared files and documents for payment queries, and participated in company registration activities.

Customer Care at National Hospital Insurance Fund

August 1, 2016 - August 23, 2025

Stayed updated with company plans and tariffs, greeted customers professionally, addressed complaints with solutions, handled telephone and email inquiries. Distributed registration forms, reviewed and updated member accounts. Provided details to members and healthcare practitioners on benefits, prepared service summary reports, granted pre-authorizations for medical treatment. Advised on payments and cancellations, maintained tidy workspace.