Felipe Varela Jimenez

Provided bilingual technical support (English and Spanish) to 80-100 retail and insurance clients daily, resolving 95% of issues on first contact and maintaining high customer satisfaction. Translated complex technical information into clear and actionable instructions. Authored knowledge-base articles to improve support workflows and reduce resolution times. Collaborated with cross-functional teams to analyze recurring issues and implement process improvements, providing insights that enhanced digital content strategies.

Plan and execute integrated social media and content strategies for public and private sector clients, achieving a 30%+ increase in engagement and ROI through optimized channel mixes and budgets. Produce over 60 multimedia assets annually, including videos, podcasts, and webcasts, while ensuring brand consistency and accessibility compliance. Manage client websites on WordPress and Shopify including SEO implementation and analytics tracking, leading cross-functional teams to deliver multi-channel campaigns on budget and schedule. Monitor digital platform performance and produce insights to optimize content calendars and spending. Write scripts and web copy in English and Spanish while collaborating with executives and subject-matter experts to elevate client brands through thought-leadership content.

Assisted in the production of online promos and international series by coordinating schedules, set design, and logistics to ensure timely delivery. Edited and translated scripts for English and Spanish audiences. Operated cameras, audio, and lighting equipment and supported post-production using Adobe Premiere and Avid.