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I am Sophie Keller, a dedicated and adaptable professional with a passion for human resource management and international business. I am open-minded and receptive to change, always looking for areas of improvement and eager to learn. I thrive in teamwork environments and take ownership to reliably get the job done. I have a strong background working across multicultural environments and supporting HR processes, employee training, and project optimizations, combining practical experience with academic knowledge.…I am Sophie Keller, a dedicated and adaptable professional with a passion for human resource management and international business. I am open-minded and receptive to change, always looking for areas of improvement and eager to learn. I thrive in teamwork environments and take ownership to reliably get the job done. I have a strong background working across multicultural environments and supporting HR processes, employee training, and project optimizations, combining practical experience with academic knowledge.

Sophie Keller

Project Manager, Assistant Producer, Online Trainer, +2

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I am Sophie Keller, a dedicated and adaptable professional with a passion for human resource management and international business. I am open-minded and receptive to change, always looking for areas of improvement and eager to learn. I thrive in teamwork environments and take ownership to reliably get the job done. I have a strong background working across multicultural environments and supporting HR processes, employee training, and project optimizations, combining practical experience with academic knowledge.…I am Sophie Keller, a dedicated and adaptable professional with a passion for human resource management and international business. I am open-minded and receptive to change, always looking for areas of improvement and eager to learn. I thrive in teamwork environments and take ownership to reliably get the job done. I have a strong background working across multicultural environments and supporting HR processes, employee training, and project optimizations, combining practical experience with academic knowledge.

Available to hire

I am Sophie Keller, a dedicated and adaptable professional with a passion for human resource management and international business. I am open-minded and receptive to change, always looking for areas of improvement and eager to learn. I thrive in teamwork environments and take ownership to reliably get the job done. I have a strong background working across multicultural environments and supporting HR processes, employee training, and project optimizations, combining practical experience with academic knowledge.

Skills

Microsoft Office

Presentation Design

Corporate Video

Experience Level

Microsoft Office

Expert

Presentation Design

Intermediate

Corporate Video

Intermediate

Language

German

Fluent

English

Advanced

Spanish; Castilian

Beginner

Work Experience

Corporate Assistant HR at EUFOLSE, Hofheim

August 1, 2025 - August 25, 2025

Managed HR documentation such as employment contracts, disciplinary notices, and termination letters. Maintained employee records and supported digitisation processes. Created, documented, and improved internal HR processes, contributing to system configuration. Trained new employees and developed training materials including videos and manuals. Designed presentations and internal communication materials supporting cross-location communication.

HR-Trainee at Engineer X, Brussels

June 1, 2024 - August 25, 2025

Created job postings and maintained HR and CRM systems. Sourced candidates by defining criteria and managing communications. Coordinated interview scheduling and selection processes. Assisted in the preparation of professional CVs for clients.

Customer Service Representative at ITS Management, Sydney

January 1, 2021 - August 25, 2025

Handled customer interactions via email and chat. Maintained customer profiles and resolved issues by identifying root causes. Leveraged product knowledge to attract potential customers and handled complaints by clarifying issues and finding optimal solutions.

Junior Guest Service Manager at Hampton by Hilton Frankfurt Airport

December 1, 2019 - August 25, 2025

Reviewed and reconciled accounting transactions. Managed individual and group reservations. Addressed guest complaints aiming to improve service quality. Represented two hotels as the Manager on Duty. Developed SOPs and trained staff. Managed enrolments for teleconferences and webinars.

Guest Service Assistant at Hampton by Hilton Frankfurt Airport

April 1, 2019 - August 25, 2025

Participated in the pre-opening team activities. Managed check-in and check-out procedures providing first and last guest contact. Handled reservations including travel agent bookings. Supported administration and accounting tasks including cash balancing and organization.