Available to hire
I’m Bhawana Rani, a Sales Operations and Client Support professional based in Mississauga, Ontario. I specialize in streamlining sales processes, managing customer relationships, and supporting cross-functional teams to drive sales growth. I have a track record in analyzing sales data, executing CRM campaigns, and providing pricing support to secure contracts. I’m passionate about creating client-facing resources and aligning sales with marketing initiatives to enable scalable growth.
I’m known for collaborative, detail-oriented work and for optimizing workflows. I enjoy developing learning materials and content for diverse audiences, mentoring junior contributors, and ensuring service excellence across client accounts.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Marketing Executive at Cross Merge Services Inc.
February 1, 2025 - PresentCollaborated with the marketing team to design and execute outreach strategies for client acquisition and brand visibility. Designed training-style presentations and resource guides to support internal team onboarding and client engagement. Supported business development through lead generation and relationship-building with potential clients. Coordinated with cross-functional teams to ensure alignment of sales and marketing objectives. Coached junior staff on best practices in digital outreach and communication, fostering skill development within the team.
Content Editor & Writer at The Times of India
January 1, 2024 - August 25, 2025Authored creative and engaging content pieces for lifestyle, culture, and social trends. Produced articles tailored to diverse readership, enhancing audience engagement across online platforms. Developed content adapted into learning resources such as articles, guides, and toolkits to inform and educate diverse audiences. Collaborated with senior editors to coach junior writers on effective storytelling and audience engagement. Conducted workshops on writing techniques, knowledge-sharing, and content accuracy for new contributors.
Marketing Coordinator at FCB Kinnect
May 1, 2020 - August 25, 2025Assisted in planning and executing marketing campaigns for diverse clients across industries. Coordinated social media activities, increasing brand awareness and customer engagement. Supported creative teams in developing content ideas and campaign deliverables. Assisted in onboarding new team members by coaching them on processes, campaign execution, and collaboration tools.
Sales and Marketing Executive at Cross Merge Services Inc.
February 1, 2025 - PresentPartnered with client companies to understand staffing requirements and recommend tailored workforce solutions. Reached out to prospective businesses to build relationships, present service offerings, and secure new contracts. Supported sales by preparing agreements, negotiating pricing terms, and finalizing contracts with client organizations. Managed ongoing customer accounts by addressing workforce concerns, resolving issues, and ensuring service satisfaction. Coordinated with internal teams to deploy temporary staff, ensuring timely fulfillment of client needs. Collected and analyzed client feedback and staffing data to improve service delivery and support sales strategies. Assisted in preparing client-specific presentations, proposals, and documentation for new and existing business. Proactively maintained customer engagement through follow-ups, contract renewals, and service updates. Collaborated with cross-functional teams to optimize staffing processes, strengthen client relati
Content Editor & Writer at The Times of India
January 1, 2024 - September 8, 2025Authored creative and engaging content pieces for lifestyle, culture, and social trends. Produced articles tailored to diverse readership, enhancing audience engagement across online platforms. Developed content adapted into learning resources (articles, guides, toolkits) used to inform and educate diverse audiences. Collaborated with senior editors (SMEs) to coach junior writers on effective storytelling and audience engagement. Conducted workshops on writing techniques, knowledge-sharing, and content accuracy for new contributors. Adapted content into marketing and learning resources, enhancing communication across multiple channels. Collaborated with internal and external stakeholders to meet project deadlines and ensure alignment with business objectives. Reviewed editorial content for accuracy, tone, and conversion-focused messaging to maintain brand consistency across digital platforms.
Marketing Coordinator at FCB Kinnect
May 1, 2020 - September 8, 2025Assisted in planning and executing marketing campaigns for diverse clients across industries. Coordinated social media activities, increasing brand awareness and customer engagement. Supported creative teams in developing content ideas and campaign deliverables. Assisted in onboarding new team members by coaching them on processes, campaign execution, and collaboration tools.
Sales and Marketing Executive at Cross Merge Services Inc., Mississauga, ON
February 1, 2025 - PresentPartnered with client companies to understand staffing requirements and recommend tailored workforce solutions. Reached out to prospective businesses to build relationships, present service offerings, and secure new contracts. Supported the sales team by preparing agreements, negotiating pricing terms, and finalizing contracts with client organizations. Managed ongoing customer accounts by addressing workforce concerns, resolving issues, and ensuring service satisfaction. Coordinated with internal teams to deploy temporary staff, ensuring timely fulfillment of client needs. Collected and analyzed client feedback and staffing data to improve service delivery and support sales strategies. Assisted in preparing client-specific presentations, proposals, and documentation for new and existing business. Proactively maintained customer engagement through follow-ups, contract renewals, and service updates. Collaborated with cross-functional teams to optimize staffing processes, strengthen clie
Content Editor & Writer at The Times of India
January 1, 2024 - September 8, 2025Authored creative and engaging content pieces for lifestyle, culture, and social trends. Produced articles tailored to diverse readership, enhancing audience engagement across online platforms. Developed content adapted into learning resources (articles, guides, toolkits) used to inform and educate diverse audiences. Collaborated with senior editors to coach junior writers on effective storytelling and audience engagement. Conducted workshops on writing techniques, knowledge-sharing, and content accuracy for new contributors. Reviewed editorial content for accuracy, tone, and conversion-focused messaging to maintain brand consistency across digital platforms.
Marketing Coordinator at FCB Kinnect, Delhi, India
May 1, 2020 - September 8, 2025Assisted in planning and executing marketing campaigns for diverse clients across industries. Coordinated social media activities, increasing brand awareness and customer engagement. Supported creative teams in developing content ideas and campaign deliverables. Assisted in onboarding new team members by coaching them on processes, campaign execution, and collaboration tools.
Education
Master’s Degree – English Language and Literature at Delhi University, India
January 1, 2021 - September 1, 2023Bachelor of Business Administration (BBA) – Marketing & Management at Guru Gobind Singh Indraprastha University, Delhi, India
January 1, 2016 - January 1, 2019Master of Arts (M.A.) – English Language and Literature at Delhi University
January 1, 2021 - September 1, 2023Bachelor of Business Administration (BBA) – Marketing & Management at Guru Gobind Singh Indraprastha University
January 1, 2016 - January 1, 2019Master of Arts in English Language and Literature at Delhi University, India
January 1, 2021 - September 1, 2023Bachelor of Business Administration (BBA) in Marketing & Management at Guru Gobind Singh Indraprastha University, Delhi, India
January 1, 2016 - January 1, 2019Qualifications
Industry Experience
Media & Entertainment, Professional Services, Education, Retail, Software & Internet
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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