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I am an innovative User Experience Designer with over 3 years of extensive experience in product and service design, design research, digital transformation, and project management across diverse industries. I am skilled in leveraging design thinking and engineering to drive impactful solutions and foster innovation. I have a proven track record of collaborating on digital transformation projects and am committed to creating value and driving growth through co-creation and agile methodologies in fast-paced environments. I also enjoy mentoring by creating design guilds to upskill teams on design thinking and innovation principles. Entrepreneurially minded, I co-launched a Sustainable Startup Accelerator in college and a sustainable clothing startup during COVID-19 that sold over 500 pieces. Outside of work, I have an interest in videography, health and wellness, running, and Gaelic football.…I am an innovative User Experience Designer with over 3 years of extensive experience in product and service design, design research, digital transformation, and project management across diverse industries. I am skilled in leveraging design thinking and engineering to drive impactful solutions and foster innovation. I have a proven track record of collaborating on digital transformation projects and am committed to creating value and driving growth through co-creation and agile methodologies in fast-paced environments. I also enjoy mentoring by creating design guilds to upskill teams on design thinking and innovation principles. Entrepreneurially minded, I co-launched a Sustainable Startup Accelerator in college and a sustainable clothing startup during COVID-19 that sold over 500 pieces. Outside of work, I have an interest in videography, health and wellness, running, and Gaelic football.

Darragh Fleming

Product Designer, Project Manager, UX Designer, +2

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I am an innovative User Experience Designer with over 3 years of extensive experience in product and service design, design research, digital transformation, and project management across diverse industries. I am skilled in leveraging design thinking and engineering to drive impactful solutions and foster innovation. I have a proven track record of collaborating on digital transformation projects and am committed to creating value and driving growth through co-creation and agile methodologies in fast-paced environments. I also enjoy mentoring by creating design guilds to upskill teams on design thinking and innovation principles. Entrepreneurially minded, I co-launched a Sustainable Startup Accelerator in college and a sustainable clothing startup during COVID-19 that sold over 500 pieces. Outside of work, I have an interest in videography, health and wellness, running, and Gaelic football.…I am an innovative User Experience Designer with over 3 years of extensive experience in product and service design, design research, digital transformation, and project management across diverse industries. I am skilled in leveraging design thinking and engineering to drive impactful solutions and foster innovation. I have a proven track record of collaborating on digital transformation projects and am committed to creating value and driving growth through co-creation and agile methodologies in fast-paced environments. I also enjoy mentoring by creating design guilds to upskill teams on design thinking and innovation principles. Entrepreneurially minded, I co-launched a Sustainable Startup Accelerator in college and a sustainable clothing startup during COVID-19 that sold over 500 pieces. Outside of work, I have an interest in videography, health and wellness, running, and Gaelic football.

Available to hire

I am an innovative User Experience Designer with over 3 years of extensive experience in product and service design, design research, digital transformation, and project management across diverse industries. I am skilled in leveraging design thinking and engineering to drive impactful solutions and foster innovation. I have a proven track record of collaborating on digital transformation projects and am committed to creating value and driving growth through co-creation and agile methodologies in fast-paced environments.

I also enjoy mentoring by creating design guilds to upskill teams on design thinking and innovation principles. Entrepreneurially minded, I co-launched a Sustainable Startup Accelerator in college and a sustainable clothing startup during COVID-19 that sold over 500 pieces. Outside of work, I have an interest in videography, health and wellness, running, and Gaelic football.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Japanese

Beginner

Work Experience

Senior User Experience Design Specialist at EY

January 1, 2024 - Present

Facilitated design sprint workshops with key internal stakeholders to identify opportunities for improvement in digital workflows, utilizing collaborative online workspaces. Analyzed business processes resulting in significant reductions in refund and login/registration queries. Mapped customer communications to enhance experience and streamline processes. Prototyped UI designs contributing to reduced user queries and conducted usability tests to validate website development. Managed project deliverables and timelines within Agile frameworks and presented technical summaries to internal stakeholders leading to redesigns of digital services.

Product Owner, Design & Research at EY

January 1, 2024 - August 26, 2025

Conducted internal user interviews and contextual inquiries for revenue control processes. Developed journey maps and led process-oriented workshops to integrate insights into comprehensive project overviews. Prepared documentation for regulatory compliance and facilitated strategic meetings with executive groups. Managed stakeholder meetings and applied Waterfall methodologies to maintain alignment across client workstreams, performing PM activities such as tracking actions and managing documentation.

PMO & Process Designer at EY

September 1, 2023 - August 26, 2025

Supported end-to-end RFP and bid management for large transformation and technology engagements. Collaborated cross-functionally to develop statements of work, cost models, and delivery plans aligned with client KPIs and compliance. Maintained proposal templates and knowledge libraries for consistency and rapid response. Led operational pillar activities including forecasting and market alignment for ongoing client accounts, partnered with market teams to manage sales pipeline risks and opportunities, and assisted in performance review cycles and bid strategy refinement.

Senior User Experience Design Specialist at EY

January 1, 2024 - Present

Facilitated design sprints and workshops with key internal stakeholders to identify opportunities to improve digital workflows of the RSA using collaborative online workspaces. Analyzed business processes, including refund policies, achieving a 47% reduction in refund queries. Researched and streamlined login and registration for RSA's online portal, resulting in a 52% reduction in related queries. Prototyped user interface designs that led to a 63% reduction in login and registration queries upon implementation. Conducted usability tests to validate portal design. Managed project deliverables and timelines within Agile framework for cancellation, rescheduling, login, and registration projects. Delivered technical presentations to internal stakeholders leading to redesign of digital service offerings.

Product Owner, Design & Research at EY

January 1, 2024 - August 26, 2025

Led user interviews and contextual inquiries to understand revenue control processes, ensuring inclusion of all stakeholders. Developed journey maps to establish workflows for upcoming revenue controls. Led workshops integrating insights from multiple workstreams into comprehensive project overviews. Prepared documentation for revenue control submission adhering to regulatory compliance. Coordinated bi-weekly meetings with external regulators and key stakeholders. Delivered Waterfall project management activities including facilitating meetings, tracking progress, and managing PMO documentation.

PMO & Process Designer at EY

September 1, 2023 - August 26, 2025

Assisted in management of end-to-end RFPs and bids for multimillion-euro transformation and technology engagements. Collaborated cross-functionally to align technical scope, pricing, and resourcing. Maintained proposal templates and knowledge libraries. Owned Operational Pillar within Customer Transformation overseeing forecasting, actual tracking, and market alignment for ongoing client accounts. Partnered with Market Pillar to flag risks and opportunities in capacity planning and margin optimisation. Supported Partners with quarterly performance review cycles using forecast data to refine business planning and bid strategies.