I am Zakaria Radouane, an experienced professional in both customer service and sales departments. I have consistently demonstrated the ability to build rapport, identify needs, and provide tailored solutions. Through my tenure in customer service, I have honed my communication skills, empathy, and problem-solving abilities, ensuring customer satisfaction and loyalty. With hands-on experience working in telecommunications, hospitality, and retail sectors, I am adept at resolving inquiries, troubleshooting issues, and enhancing customer experiences. I am passionate about delivering exceptional service and contributing effectively to any organization I join.…

Zakaria Radouane

I am Zakaria Radouane, an experienced professional in both customer service and sales departments. I have consistently demonstrated the ability to build rapport, identify needs, and provide tailored solutions. Through my tenure in customer service, I have honed my communication skills, empathy, and problem-solving abilities, ensuring customer satisfaction and loyalty. With hands-on experience working in telecommunications, hospitality, and retail sectors, I am adept at resolving inquiries, troubleshooting issues, and enhancing customer experiences. I am passionate about delivering exceptional service and contributing effectively to any organization I join.…

Available to hire

I am Zakaria Radouane, an experienced professional in both customer service and sales departments. I have consistently demonstrated the ability to build rapport, identify needs, and provide tailored solutions. Through my tenure in customer service, I have honed my communication skills, empathy, and problem-solving abilities, ensuring customer satisfaction and loyalty.

With hands-on experience working in telecommunications, hospitality, and retail sectors, I am adept at resolving inquiries, troubleshooting issues, and enhancing customer experiences. I am passionate about delivering exceptional service and contributing effectively to any organization I join.

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Language

English
Fluent
French
Fluent
Arabic
Fluent

Work Experience

Customer Advisor at Web Help, Athens
December 31, 2025 - August 26, 2025
As a Customer Advisor at Airbnb, Qonto, and Voyage Privé, I was responsible for providing top-tier assistance to clients, ensuring their needs were met and exceeded. My duties encompassed resolving inquiries, troubleshooting issues, and offering guidance to enhance the customer experience.
Customer Advisor at Webhelp, Athens
December 31, 2025 - August 26, 2025
As a Customer Advisor at Airbnb, Qonto, and Voyage Privé, I was responsible for providing top-tier assistance to clients, ensuring their needs were met and exceeded. My duties encompassed resolving inquiries, troubleshooting issues, and offering guidance to enhance the customer experience.
Receptionist at Hotel Krini, Greece
January 1, 2025 - Present
Handled guest check-ins, reservations, and inquiries while ensuring a welcoming front desk experience.
Receptionist at Hotel Krini, Greece
January 1, 2025 - Present
Handled guest check-ins, reservations, and inquiries while ensuring a welcoming front desk experience.
Sales Agent at Morih, Algeria
December 31, 2022 - August 26, 2025
As a Sales Advisor working from home, I confirmed clients' requests and made sales B2C of what the company offered to its customers.
Sales Agent at Morih, Algeria
December 31, 2022 - August 26, 2025
As a Sales Advisor working from home, I confirmed requests of the clients and made sales B2C of what the company offers to its customers.
Receptionist at Dental Clinic, Algeria
December 31, 2021 - August 26, 2025
First point of contact for patients, embodying professionalism, empathy, and efficiency. Managed patient records, insurance claims, and payments, ensuring accuracy and confidentiality.
Receptionist at Dental Clinic, Algeria
December 31, 2021 - August 26, 2025
Acted as the first point of contact for patients, embodying professionalism, empathy, and efficiency. Managed patient records, insurance claims, and payments, ensuring accuracy and confidentiality.
Customer Advisor at Ooredoo, Algeria
December 31, 2020 - August 26, 2025
Played a crucial role in ensuring exceptional customer service and satisfaction. Responsible for addressing customer inquiries and concerns via phone, email, or chat, providing technical support, and troubleshooting issues with internet, phone.
Customer Advisor at Ooredoo, Algeria
December 31, 2020 - August 26, 2025
Played a crucial role in ensuring exceptional customer service and satisfaction. Responsibilities included addressing customer inquiries and concerns via phone, email, or chat, providing technical support, troubleshooting issues with internet and phone services.

Education

Bachelor of Foreign Languages at Algeria
January 1, 2010 - December 31, 2012
Master 2 English Linguistics at University of Mentouri, Constantine, Algeria
January 1, 2011 - December 31, 2016
Bachelor of Foreign Languages at Algeria
January 1, 2010 - December 31, 2012
Master 2 English Linguistics at University of Mentouri, Constantine; Algeria
January 1, 2011 - December 31, 2016

Qualifications

Amadeus System Ticketing, ITM Formation
January 1, 2016 - August 26, 2025
Customer Service Training, Ooredoo
January 1, 2018 - August 26, 2025
American English Courses up to Level 10, ULC School
January 1, 2014 - August 26, 2025
Amadeus System Ticketing, ITM Formation
January 1, 2016 - August 26, 2025
Customer Service Training, Ooredoo
January 1, 2018 - August 26, 2025
Completed American English courses up to Level 10, ULC School
January 1, 2014 - August 26, 2025

Industry Experience

Telecommunications, Travel & Hospitality, Healthcare, Retail, Professional Services
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