Available to hire
I am David Dore, a dedicated ICT Business Systems Administrator and developer with extensive experience in supporting and maintaining national Early Years sector platforms based on Microsoft Dynamics 365 and CRM technologies. I thrive on working collaboratively with teams, ensuring smooth technical operations, and delivering effective solutions for complex system issues. I enjoy leveraging my analytical skills and technical expertise to optimize system performance and support business users effectively.
My background spans across financial operations support, records management, and high-volume customer contact centers, enriching my interpersonal, communication, and problem-solving skills. Passionate about continual learning, I have recently completed advanced programming diplomas and certifications to stay at the forefront of emerging technologies and best practices in software development and IT administration.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
ICT Business Systems Administrator at Pobal
October 1, 2019 - PresentProvide ICT DevOps level support on a national Early Years sector platform based on Microsoft Dynamics 365 on premises with CRM backend and frontend portals. Handle technical fixes, developer-level support including API workflow re-runs, XML modification, scheduled task amendments, and data updates using developer plugins and admin mode. Assist with database and server node performance monitoring using App Dynamics, Azure Data Studio, and SQL Server Management Studio. Deliver customer service within SLAs across broad business teams. Maintain communication with third party vendors concerning API and FTP connectivity, ensuring data protection and multi-channel communication.
Financial Operations Support Officer at Pobal
October 1, 2019 - August 26, 2025Supported childcare providers and third party accountants regarding funding payments. Managed weekly payment runs via SUN payment software. Conducted UAT testing for programme readiness and payments enhancements. Updated organization documentation on Pobal’s CRM platform.
Contact Centre Support at Capita Asset Services
November 1, 2015 - August 26, 2025Processed shareholding transfer requests ensuring compliance with Irish Probate law. Maintained direct contact with investors regarding their accounts.
Records Management Officer at IBRC
July 1, 2015 - August 26, 2025Catalogued and managed banking documentation for the special liquidation of financial institutions. Coordinated secure transfer and archiving of sensitive documents. Supported NAMA's documentation requirements.
SEAI Contact Support at Sustainable Energy Authority of Ireland (SEAI)
May 1, 2013 - August 26, 2025Operated in a high-volume contact centre supporting home heating and insulation grant schemes. Delivered sensitive customer service for vulnerable applicants and managed contractor non-compliance issues.
Campus Services Officer at Quinn School of Business, UCD
September 1, 2009 - August 26, 2025Managed front of house services and facilities support for academic staff. Ensured security and health and safety compliance. Set up equipment for lectures and meetings to support scheduled activities.
Corporate Accounts Administrator at BT Ireland
April 1, 2008 - August 26, 2025Handled support issues related to corporate phone lines, domain names, and other live records within the Corporate Accounts department using CRM ticketing platforms.
ICT Business Systems Administrator at Pobal, Holbrook House, Holles St., Dublin D02 EY84
October 1, 2019 - PresentProvide ICT DevOps level support for a national Early Years sector platform using Microsoft Dynamics 365 on premises with CRM backend and web portals. Assist development teams working on production sprints and releases with technical fixes without requiring releases, including FTP and API call workflow re-runs, XML fetch corrections, scheduled task amendments, data amendments using developer plugins and admin mode. Monitor database and server node performance using App Dynamics (Splunk), Azure Data Studio, and Microsoft SQL SMS, drilling down into business transactions and configuring email alerts for baseline violations. Deliver customer service support for diverse business users meeting SLA requirements. Communicate and coordinate with multiple third-party vendor technical teams, managing data protection via encryption and multi-channel communication.
Financial Operations Support Officer at Pobal, Holbrook House, Holles St., Dublin D02 EY84
October 1, 2019 - August 26, 2025Provided financial operations support to childcare providers, community childcare committees, individual parents, and third-party accountants regarding childcare funding payments. Managed weekly payment runs through SUN payment software. Conducted user acceptance testing for programme readiness and payments enhancements. Updated organisational documentation on Pobal’s CRM Hub platform.
Contact Centre Support at Capita Asset Services, 2 Grand Canal Square, Grand Canal Harbor, Dublin 2
November 1, 2015 - August 26, 2025Processed requests for the transfer of shareholdings, checking documentation compliance with Irish Probate law. Provided direct contact support to investors regarding their accounts.
Records Management Officer at IBRC, 1 Stokes Place, St. Stephens Green, Dublin 2
July 1, 2015 - August 26, 2025Worked on special liquidation of financial institutions by cataloguing and organizing banking documentation into file management systems. Managed secure movement and archiving of highly sensitive banking documentation and supported NAMA with documentation requests.
SEAI Contact Support at Sustainable Energy Authority of Ireland (SEAI), KSN House, 4 Clonskeagh Square, Dublin 14
May 1, 2013 - August 26, 2025Provided high-volume contact center support for home heating and insulation grant schemes, dealing sensitively with vulnerable applicants and contractor non-compliance issues.
Campus Services Officer at Quinn School of Business, University College Dublin, Belfield, Dublin 4
September 1, 2009 - August 26, 2025Front of house and facilities officer duties, responding to direct queries, assisting academic staff, managing building security and health and safety, and setting up equipment for lectures and meetings.
Corporate Accounts Administrator at BT Ireland, 2 Grand Canal Plaza, Upper Grand Canal Street, Dublin 4
April 1, 2008 - August 26, 2025Worked in ticket support for the Corporate Accounts department handling phone line, domain name, and other corporate live record support issues using CRM ticketing platforms.
ICT Business Systems Administrator at Pobal
October 1, 2019 - PresentProvide ICT DevOps level support to business teams for a national Early Years sector platform based on Microsoft Dynamics 365 on premises with CRM backend and web portals. Responsibilities include technical fixes, daily developer support, managing test environments, analyzing API calls, and system performance monitoring using App Dynamics, Azure Data Studio, and SQL Server Management Studio. Collaborate closely with business users and development teams, support third-party vendor communication, ensuring security and data protection. Handle diverse technical and customer service duties to maintain platform stability and effectiveness.
Financial Operations Support Officer at Pobal
October 1, 2019 - August 26, 2025Supported financial operations relating to funding payments to childcare providers, community childcare committees, and individual parents. Assisted with weekly payment runs using SUN payment software, performed user acceptance testing for program readiness and payment enhancements, and updated organizational company documentation on the CRM Hub platform. Worked closely with financial and operational teams to ensure accuracy and compliance.
Contact Centre Support at Capita Asset Services
November 1, 2015 - August 26, 2025Processed requests for transfer of shareholdings, verifying documentation compliance with Irish Probate law. Provided direct investor communication and account support within the Corporate Accounts department.
Records Management Officer at IBRC
July 1, 2015 - August 26, 2025Managed cataloging and archiving of sensitive banking documentation during the special liquidation of financial institutions. Ensured secure handling and transfer of documentation to financial providers and supported NAMA with required document provision. Maintained high standards of data security and organization.
Contact Support at SEAI
May 1, 2013 - August 26, 2025Worked in high-volume contact center supporting home heating and insulation grant schemes. Delivered sensitive and empathetic support to vulnerable applicants and addressed contractor non-compliance issues in the Better Energy Homes Scheme. Required excellent interpersonal skills to manage varied customer scenarios.
Campus Services Officer at Quinn School of Business, UCD
September 1, 2009 - August 26, 2025Provided front-of-house and facilities support at the business school, handling in-person queries, assisting academic staff, maintaining building security and health and safety standards, and setting up equipment for lectures and meetings, ensuring smooth daily operations.
Corporate Accounts Administrator at BT Ireland
April 1, 2008 - August 26, 2025Handled support tickets for corporate accounts, managing phone line, domain name, and live record issues. Utilized CRM ticketing platforms to resolve technical and account-related support requests efficiently.
Education
Certificate Advanced Diploma in Computer Programming at Pitman Training
May 1, 2023 - November 1, 2023Diploma in Computer Programming at IBAT College
September 1, 2020 - January 1, 2021Diploma in Computer Programming at IBAT College
March 1, 2020 - September 1, 2020Diploma in Legal Studies at King’s Inns
September 1, 2013 - September 1, 2015MA Degree (English Lit.) at University College Dublin
September 1, 2010 - September 1, 2011BA Degree (English Lit and Phil) at University College Dublin
September 1, 2001 - September 1, 2004Certificate at Pitman Training, 10 Westpoint Business Park, Wexford
May 1, 2023 - November 1, 2023Advanced Diploma in Computer Programming at IBAT College, 16-19 Wellington Quay, Dublin 2
September 1, 2020 - January 1, 2021Diploma in Computer Programming at IBAT College, 16-19 Wellington Quay, Dublin 2
March 1, 2020 - September 1, 2020Diploma in Legal Studies at King’s Inns, Henrietta Street, Dublin 1
September 1, 2013 - September 1, 2015MA Degree (English Literature) at University College Dublin, Belfield, Dublin 4
September 1, 2010 - September 1, 2011BA Degree (English Literature and Philosophy) at University College Dublin, Belfield, Dublin 4
September 1, 2001 - September 1, 2004Certificate at Pitman Training, 10 Westpoint Business Park, Wexford
May 1, 2023 - November 1, 2023Advanced Diploma in Computer Programming at IBAT College, 16-19 Wellington Quay, Dublin 2
September 1, 2020 - January 1, 2021Diploma in Computer Programming at IBAT College, 16-19 Wellington Quay, Dublin 2
March 1, 2020 - September 1, 2020Diploma in Legal Studies at King’s Inns, Henrietta Street, Dublin 1
September 1, 2013 - September 1, 2015MA Degree (English Literature) at University College Dublin, Belfield, Dublin 4
September 1, 2010 - September 1, 2011BA Degree (English Literature and Philosophy) at University College Dublin, Belfield, Dublin 4
September 1, 2001 - September 1, 2004Qualifications
Certificate Advanced Diploma in Computer Programming
May 1, 2023 - November 1, 2023Diploma in Computer Programming
September 1, 2020 - January 1, 2021Diploma in Computer Programming
March 1, 2020 - September 1, 2020Programming in C# Certificate
May 1, 2023 - November 1, 2023Advanced Diploma in Computer Programming
September 1, 2020 - January 1, 2021Diploma in Computer Programming
March 1, 2020 - September 1, 2020Diploma in Legal Studies
September 1, 2013 - September 1, 2015Programming in C# Certificate
May 1, 2023 - November 1, 2023Advanced Diploma in Computer Programming
September 1, 2020 - January 1, 2021Diploma in Computer Programming
March 1, 2020 - September 1, 2020Diploma in Legal Studies
September 1, 2013 - September 1, 2015Industry Experience
Government, Financial Services, Education, Software & Internet, Professional Services, Non-Profit Organization
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Hire a Developer
We have the best developer experts on Twine. Hire a developer in Wexford today.