Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an innovative design leader with over 15 years of experience in UX/UI, product strategy, and user research. I bring a strategic, design-led approach to solving complex problems with clarity, creativity, and user-centred thinking. I thrive in both hands-on and leadership roles, bridging design and engineering through strong UX, research, and frontend insight. I have successfully led cross-functional teams to deliver intuitive, business-aligned digital products across multiple sectors including Government, Infrastructure, Health, Finance, Telecommunications, Fashion, and e-commerce, both locally and globally. I excel at uniting stakeholders around a shared vision, driving discovery, shaping strategy, and delivering scalable, high-impact outcomes.…I am an innovative design leader with over 15 years of experience in UX/UI, product strategy, and user research. I bring a strategic, design-led approach to solving complex problems with clarity, creativity, and user-centred thinking. I thrive in both hands-on and leadership roles, bridging design and engineering through strong UX, research, and frontend insight. I have successfully led cross-functional teams to deliver intuitive, business-aligned digital products across multiple sectors including Government, Infrastructure, Health, Finance, Telecommunications, Fashion, and e-commerce, both locally and globally. I excel at uniting stakeholders around a shared vision, driving discovery, shaping strategy, and delivering scalable, high-impact outcomes.

Faisal Mansoor

UX Designer, UI Designer, Product Designer, +1





I am an innovative design leader with over 15 years of experience in UX/UI, product strategy, and user research. I bring a strategic, design-led approach to solving complex problems with clarity, creativity, and user-centred thinking. I thrive in both hands-on and leadership roles, bridging design and engineering through strong UX, research, and frontend insight. I have successfully led cross-functional teams to deliver intuitive, business-aligned digital products across multiple sectors including Government, Infrastructure, Health, Finance, Telecommunications, Fashion, and e-commerce, both locally and globally. I excel at uniting stakeholders around a shared vision, driving discovery, shaping strategy, and delivering scalable, high-impact outcomes.…I am an innovative design leader with over 15 years of experience in UX/UI, product strategy, and user research. I bring a strategic, design-led approach to solving complex problems with clarity, creativity, and user-centred thinking. I thrive in both hands-on and leadership roles, bridging design and engineering through strong UX, research, and frontend insight. I have successfully led cross-functional teams to deliver intuitive, business-aligned digital products across multiple sectors including Government, Infrastructure, Health, Finance, Telecommunications, Fashion, and e-commerce, both locally and globally. I excel at uniting stakeholders around a shared vision, driving discovery, shaping strategy, and delivering scalable, high-impact outcomes.

Available to hire

I am an innovative design leader with over 15 years of experience in UX/UI, product strategy, and user research. I bring a strategic, design-led approach to solving complex problems with clarity, creativity, and user-centred thinking. I thrive in both hands-on and leadership roles, bridging design and engineering through strong UX, research, and frontend insight.

I have successfully led cross-functional teams to deliver intuitive, business-aligned digital products across multiple sectors including Government, Infrastructure, Health, Finance, Telecommunications, Fashion, and e-commerce, both locally and globally. I excel at uniting stakeholders around a shared vision, driving discovery, shaping strategy, and delivering scalable, high-impact outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Lead UX Designer – Product Owner at Symbio Group/MNF Group

March 1, 2021 - August 26, 2025

Led UX design across multiple digital products in telecom, including ALDImobile, Virtual PBX, and PennyTel, focusing on customer experience and business KPIs. Mentored design teams ensuring accessibility compliance, organized workshops to align business and user needs, created wireframes, prototypes, personas, journeys, and supported rapid feature releases. Delivered UX improvements that reduced support calls and task time by 25%, improved customer retention by 30%, and enhanced accessibility for senior citizens, amongst other successes.

SME – UX / UI – INTEGRA Product Manager at UGL Limited

March 1, 2021 - Present

Led end-to-end delivery of INTEGRA HMI designs for OMCS, PMCS, and TMCS systems adhering to Human Factors principles. Managed onshore and offshore design and research teams, defined product vision, prioritized new features, managed budgets, and embedded UX best practices into the team. Collaborated closely with product and engineering to deliver intuitive UX solutions, conducted usability tests, stakeholder workshops, and ensured accessibility compliance. Achieved a 70% reduction in design component duplication via a Figma design system, designed a WHS-compliant mobile app used in a major $3.8 billion infrastructure project, and delivered unified dashboard designs that boosted operator efficiency by 60%.

Lead UX Designer – Product Owner at Symbio Group/MNF Group

March 1, 2021 - August 26, 2025

Led UX across multiple global telecom products focusing on customer experience and business KPIs. Responsibilities included mentoring design teams for WCAG compliance, organizing workshops, designing and prototyping using UX methodologies, and collaborating with engineering for rapid releases. Key projects included ALDImobile redesign improving customer self-service, Virtual PBX SaaS application redesign increasing retention by 30%, PennyTel mobile design enhancing accessibility for seniors, and Enterprise Mobile Management portal streamlining mobile services for government clients.

SME – UX / UI – INTEGRA Product Manager at UGL Limited

March 1, 2021 - Present

At UGL Limited, part of CIMIC Group, I lead the end-to-end delivery of INTEGRA HMI designs for various control systems, ensuring alignment with Human Factors principles. I manage onshore and offshore design and research teams, define product vision and prioritize new features within budget, and embed UX best practices and processes in the team. Key achievements include creating a comprehensive Figma design system, delivering a WHS-compliant mobile app integrated with SCADA for field engineers, and designing unified dashboards for national rail and road infrastructure projects, boosting operator efficiency by 60%.

UX / UI Designer – Frontend Developer at Accenture

July 1, 2016 - August 26, 2025

Collaborated with cross-functional teams to design and develop user-focused digital solutions for various Accenture clients. Conducted user research, usability testing, and competitive analysis to inform design decisions. Developed wireframes, prototypes, and high-fidelity UI designs, while also implementing responsive and accessible front-end code using HTML, CSS, JavaScript, Angular, and React. Key projects included redesigning the NAB Trade Portal and Health Direct Australia platforms to improve usability and engagement.

UX / UI Designer – Frontend Developer at Accenture

July 1, 2016 - August 26, 2025

Worked within Accenture’s Think Make Do POD delivering UX/UI solutions and frontend development for multiple clients. Responsibilities included user research, competitive analysis, wireframing, prototyping, and developing responsive, accessible front-end interfaces using HTML, CSS, JavaScript, Angular, and React. Key projects encompassed redesigning NAB Trade Portal for enhanced customer engagement, redesigning Health Direct Australia’s platform improving usability, and enhancing Crust Pizza & Pizza Capers’ online ordering flows for better mobile usability and customer satisfaction.

Senior Interactive Designer at Boutique1 Luxury Fashion/Sifico Group LLC

March 1, 2015 - August 26, 2025

Oversaw web and graphic design for a Magento-based luxury fashion e-commerce platform and marketing collateral. Designed user flows, wireframes, and UI based on customer behavior research. Collaborated with developers for design implementation and plugin integration. Enhanced e-commerce performance achieving monthly sales targets of AED 400,000. Supported brand marketing for major designer brands which increased audience engagement and brand loyalty.

Senior Interactive Designer at Boutique1 Luxury Fashion/Sifico Group LLC

March 1, 2015 - August 26, 2025

Oversaw web and graphic design for Boutique 1’s Magento e-commerce platform and marketing materials, focusing on user-friendly design and conversion optimization. Responsibilities included designing UX/UI, collaborating with developers, coordinating offline branding, and producing digital content. Achievements include redesigning the e-commerce platform to meet sales targets of AED 400,000 per month and delivering 88 weekly editions of the Fashion Insider magazine, increasing audience engagement by 15%.

Senior Web and Multimedia Designer / Developer at Various companies (Alain Charles Publishing, Golden Systems Electronics Middle East FZCo, The Image Maker LLC, Global Intelligent IT Solutions, Media Concept International)

April 1, 2013 - August 26, 2025

Delivered web, multimedia, and branding solutions for global brands, government bodies, and large-scale events. Key achievements include boosting engagement for London Dairy via an interactive website, securing UAE's largest 2009 New Year's Eve fireworks event with comprehensive marketing packages, launching the Avardz Loyalty Program during FIFA World Cup 2010, and redesigning e-commerce platforms to increase conversions.

Senior Web and Multimedia Designer / Developer at Various (Alain Charles Publishing, Golden Systems Electronics, The Image Maker, Global Intelligent IT Solutions, Media Concept International)

April 1, 2013 - August 26, 2025

Delivered web, multimedia, and branding solutions for global brands, government bodies, and major events. Notable achievements include boosting engagement for London Dairy via interactive website, securing UAE’s largest 2009 New Year’s Eve fireworks event through a government pitch, launching Avardz Loyalty Program during FIFA World Cup 2010, and redesigning e-commerce platform and EDMs increasing conversion rates.