Available to hire
Hi, I’m Denise Eagleton, a multidisciplinary designer and support specialist based in South Africa. I specialize in presentation and pitch deck design, graphic design, and UX. I love creating polished, investor-ready presentations and user-centered visuals that align with brand identity and simplify complex ideas.
With a strong background using PowerPoint, Keynote, Adobe Creative Suite, and Figma, I excel at delivering clear, compelling designs under tight deadlines. My experience spans roles in design, research, customer success, translation, and community support, where I collaborate across teams to enhance user experience and product communication.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Portuguese
Fluent
Spanish; Castilian
Beginner
Work Experience
Senior Designer at Media24 Publishing (South Africa)
March 1, 2010 - August 26, 2025Designed layouts and branding for lifestyle magazines and special editions.
Senior Graphic Designer at Aspect & Illusion Factory (UK)
December 1, 2004 - August 26, 2025Designed corporate and startup pitch decks for international clients ensuring brand consistency and visual impact. Translated complex ideas into clear slides and collaborated under tight deadlines to deliver and run presentations at live events.
Research Analyst at London Stock Exchange Group / Refinitiv (Remote)
March 1, 2022 - August 26, 2025Conducted KYC/AML research and risk analysis for the Brazilian financial market. Wrote analytical content with attention to clarity, structure, and accuracy—skills transferable to dialogue and chatbot logic design.
Customer Success Specialist & Translator at UENI (Remote)
March 1, 2020 - August 26, 2025Delivered multilingual support (English/Portuguese) via live chat, email, and social media using CRM tools. Wrote and edited user-facing content improving customer experience and reducing ticket volume. Collaborated with Product and Engineering to identify usability issues and feature updates.
Freelance Translator & Captioner
June 1, 2019 - PresentTranslated technical content, books, and subtitled videos in English and Portuguese, crafting consistent, conversational language for varied platforms.
Community Support Specialist & Translator at Yola (Hybrid)
April 1, 2019 - August 26, 2025Provided Tier 1 and 2 support and led the Brazilian team focusing on customer engagement. Authored support content, onboarding tutorials, and troubleshooting flows in English and Portuguese. Partnered with product designers to improve UX copy and interface clarity for localization. Improved help desk scripts and support content based on live chat interactions and user behavior.
Education
MA, Interactive Multimedia at University of the Arts London
January 11, 2030 - August 26, 2025BA, Graphic Design at Faculdade de Belas Artes de São Paulo
January 11, 2030 - August 26, 2025Qualifications
Google UX Design Professional Certificate
January 11, 2030 - August 26, 2025Industry Experience
Media & Entertainment, Financial Services, Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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