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I am a tech-savvy and detail-oriented Technical Support Engineer with expertise in workflow automation, API integrations, and troubleshooting. I am passionate about optimizing business processes, solving complex issues, and enhancing operational efficiency through automation and data-driven solutions. I thrive on improving systems to maximize productivity and minimize downtime. I have experience in managing technical support, developing custom automated workflows, and providing expert consultations to reduce manual tasks and increase reliability. My skills extend to leadership, teamwork, effective communication, and critical thinking, which help me deliver excellent results in dynamic environments.…I am a tech-savvy and detail-oriented Technical Support Engineer with expertise in workflow automation, API integrations, and troubleshooting. I am passionate about optimizing business processes, solving complex issues, and enhancing operational efficiency through automation and data-driven solutions. I thrive on improving systems to maximize productivity and minimize downtime. I have experience in managing technical support, developing custom automated workflows, and providing expert consultations to reduce manual tasks and increase reliability. My skills extend to leadership, teamwork, effective communication, and critical thinking, which help me deliver excellent results in dynamic environments.

Jenneiline Manuel

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I am a tech-savvy and detail-oriented Technical Support Engineer with expertise in workflow automation, API integrations, and troubleshooting. I am passionate about optimizing business processes, solving complex issues, and enhancing operational efficiency through automation and data-driven solutions. I thrive on improving systems to maximize productivity and minimize downtime. I have experience in managing technical support, developing custom automated workflows, and providing expert consultations to reduce manual tasks and increase reliability. My skills extend to leadership, teamwork, effective communication, and critical thinking, which help me deliver excellent results in dynamic environments.…I am a tech-savvy and detail-oriented Technical Support Engineer with expertise in workflow automation, API integrations, and troubleshooting. I am passionate about optimizing business processes, solving complex issues, and enhancing operational efficiency through automation and data-driven solutions. I thrive on improving systems to maximize productivity and minimize downtime. I have experience in managing technical support, developing custom automated workflows, and providing expert consultations to reduce manual tasks and increase reliability. My skills extend to leadership, teamwork, effective communication, and critical thinking, which help me deliver excellent results in dynamic environments.

Available to hire

I am a tech-savvy and detail-oriented Technical Support Engineer with expertise in workflow automation, API integrations, and troubleshooting. I am passionate about optimizing business processes, solving complex issues, and enhancing operational efficiency through automation and data-driven solutions. I thrive on improving systems to maximize productivity and minimize downtime.
I have experience in managing technical support, developing custom automated workflows, and providing expert consultations to reduce manual tasks and increase reliability. My skills extend to leadership, teamwork, effective communication, and critical thinking, which help me deliver excellent results in dynamic environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Automations and API Specialist at BuzzTech (Contractor)

November 1, 2023 - Present

Developed and optimized automated workflows for SMS and email follow-ups, boosting client engagement and retention. Designed re-engagement campaigns with tiered discounts to increase customer return rates. Created advanced Zapier workflows to automate business processes, reducing manual tasks. Enhanced troubleshooting processes to resolve errors efficiently and improve automation reliability. Designed and implemented custom workflow automations, optimizing API integrations and enhancing Zapier functionality. Streamlined data flow across platforms using webhooks and custom scripts. Provided expert automation consultation and maintained documentation to minimize downtime and errors.

Associate Technical Support Engineer at ISG

November 1, 2023 - Present

Operations Coordinator at Eveve

August 1, 2021 - August 26, 2025

Managed technical support, data management, and accounts for international clients by designing custom systems to improve efficiency. Led installations, onboarding, and process enhancements to boost productivity and service quality.