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I am a strategic UX and Product Design leader with over 20 years of experience creating learning-focused, user-centric systems in both enterprise and agency settings. I specialize in applying learning science, behavioral design, and AI-powered experiences to develop engaging, agentic, in-flow skilling journeys that deliver measurable business impact. Throughout my career, I have led cross-disciplinary teams, fostered collaboration across product, technology, and executive leadership, and championed improved service design and UX enhancements. I am passionate about mentoring designers and driving scalable design operations that enhance user engagement and accessibility across digital platforms.…I am a strategic UX and Product Design leader with over 20 years of experience creating learning-focused, user-centric systems in both enterprise and agency settings. I specialize in applying learning science, behavioral design, and AI-powered experiences to develop engaging, agentic, in-flow skilling journeys that deliver measurable business impact. Throughout my career, I have led cross-disciplinary teams, fostered collaboration across product, technology, and executive leadership, and championed improved service design and UX enhancements. I am passionate about mentoring designers and driving scalable design operations that enhance user engagement and accessibility across digital platforms.

Richard Angermiller

Director of Photography, Creative Director, Art Director, +2

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I am a strategic UX and Product Design leader with over 20 years of experience creating learning-focused, user-centric systems in both enterprise and agency settings. I specialize in applying learning science, behavioral design, and AI-powered experiences to develop engaging, agentic, in-flow skilling journeys that deliver measurable business impact. Throughout my career, I have led cross-disciplinary teams, fostered collaboration across product, technology, and executive leadership, and championed improved service design and UX enhancements. I am passionate about mentoring designers and driving scalable design operations that enhance user engagement and accessibility across digital platforms.…I am a strategic UX and Product Design leader with over 20 years of experience creating learning-focused, user-centric systems in both enterprise and agency settings. I specialize in applying learning science, behavioral design, and AI-powered experiences to develop engaging, agentic, in-flow skilling journeys that deliver measurable business impact. Throughout my career, I have led cross-disciplinary teams, fostered collaboration across product, technology, and executive leadership, and championed improved service design and UX enhancements. I am passionate about mentoring designers and driving scalable design operations that enhance user engagement and accessibility across digital platforms.

Available to hire

I am a strategic UX and Product Design leader with over 20 years of experience creating learning-focused, user-centric systems in both enterprise and agency settings. I specialize in applying learning science, behavioral design, and AI-powered experiences to develop engaging, agentic, in-flow skilling journeys that deliver measurable business impact.

Throughout my career, I have led cross-disciplinary teams, fostered collaboration across product, technology, and executive leadership, and championed improved service design and UX enhancements. I am passionate about mentoring designers and driving scalable design operations that enhance user engagement and accessibility across digital platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Director of UX Product Design at Metropolitan Transportation Authority

June 1, 2023 - Present

Led UX strategy across digital platforms reaching millions of daily users, aligning messaging, UX, and content across numerous products. Partnered with executive, product, comms, research, and technology teams to improve customer trust, accessibility, and engagement. Developed improved messaging & creative frameworks for platforms used by 600K+ daily customers. Led cross-disciplinary UX teams, mentoring designers and improving visual systems and prototyping skills. Served on the MTA’s executive board to research and propose AI tech solutions across operations. Developed a new scalable platform for customer issue reporting across subway and train systems. Championed improved service design and UX for paratransit, resulting in over $2M in operational savings.

Creative Director at Arbor Realty Trust

May 31, 2023 - August 26, 2025

Directed creative, digital brand transformation, and product UX for a $9B real estate investment firm. Fostered collaboration and brand solutions with product managers, engineering, and executive leadership. Crafted a new brand and design system across web, product, comms, and marketing touchpoints. Led visual storytelling for investor tools integrating motion, interaction design, and financial storytelling. Introduced modern design operations including Figma libraries and documentation standards.

Director of Creative at Dragonfly Interactive

December 31, 2021 - August 26, 2025

Led the agency’s digital design strategy and development for media, financial, and tech products. Launched a $1M+ Dow Jones investor education platform, leading UX, brand, and product strategy. Designed and developed 4 major digital products for Nike’s Global Business Sustainability department. Led a new 10K user testing platform for a joint Sprint, Comcast, and Time-Warner product launch. Developed detailed communication plans to keep content creative, succinct, and business-focused.

Senior Art Director at Clarke & Associates

November 30, 2007 - August 26, 2025

Managed the agency’s 10+ person creative department including budgets and vendor relations. Designed and produced company-wide animation projects for Lucent Technologies. Created all design, UX/UI, and production for KPMG’s HR department’s first internal website.

Manager of MultiMedia at QLM Marketing

October 31, 2006 - August 26, 2025

Provided multimedia management for clients including Panasonic, Kraft Foods, British Airways, and Disney. Delivered creative digital marketing solutions spanning various industries.