I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

ANKUR

I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

Available to hire

I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies.

I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

See more

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert

Language

English
Fluent
Hindi
Advanced

Work Experience

Senior Data Scientist at Microsoft
February 1, 2025 - Present
Led comprehensive data science projects to improve customer support and increase enterprise sales. Managed stakeholder relationships, mentored data scientists, and acted as interim team lead. Conducted causal inference analyses uncovering critical consumption insights, developed A/B testing frameworks for ML routing engines, and created ML classifiers to predict customer dissatisfaction and unresponsive request closures. Enhanced MLOps efficiency with reusable functions and GPT models to detect negative sentiments and developed a self-serve LLM-based internal tool reducing service requests.
Senior Data Scientist at Microsoft
February 1, 2025 - August 26, 2025
Directed data science initiatives aimed at customer support quality and sales growth while mentoring junior data scientists. Implemented causal inference power apps saving significant time and costs per experiment. Reduced incorrect service request assignments and dissatisfaction survey scores with ML classifiers. Improved internal KPI and data-related requests through LLM solutions and enhanced customer experience analytics using GPT.
Senior Analyst at Nuevora Analytics (now Sutherland Global)
April 1, 2017 - August 26, 2025
Performed driver analysis that increased theater attendance by 5% over six months for a Fortune 500 movie theater chain.
Senior Consultant at HCL Technologies
July 1, 2016 - August 26, 2025
Delivered end-to-end data science projects and mentored junior scientists. Developed R-based custom functions reducing ML feature engineering time by 20%. Created ML classifiers to identify Python code defects, enhancing code reliability and debugging efficiency. Conducted causal inference analysis increasing Skype DAU/MAU ratio by 5%. Improved customer satisfaction by assessing Microsoft product sentiments from open source packages.
Business Process Lead at Tata Consultancy Services (TCS)
May 1, 2013 - August 26, 2025
Drove innovation and efficiency by developing and monitoring ML models for clients in automobile and BFSI industries. Achieved 80% accurate repurchase prediction models and 10% MAPE in sales forecasts. Ensured model reliability with population stability indices and characteristic analysis.
Business Analyst at Genpact
December 1, 2011 - August 26, 2025
Improved premium pricing accuracy by 5% for a Swiss reinsurance client through analysis of catastrophe loss estimates, ensuring financial stability.

Education

Doctor of Philosophy (Ph.D.) at BITS Pilani, Hyderabad, India
January 1, 2019 - January 1, 2024
Master of Philosophy (M.Phil.) Economics (International Trade and Development) at Jawaharlal Nehru University (JNU), New Delhi, India
January 1, 2013 - January 1, 2015
Master’s degree Economics at Jamia Millia Islamia, New Delhi, India
January 1, 2008 - January 1, 2010
Bachelor’s degree Economics at University of Delhi, New Delhi, India
January 1, 2005 - January 1, 2008

Qualifications

Microsoft Certified: Azure AI Engineer Associate
January 11, 2030 - August 26, 2025

Industry Experience

Software & Internet, Financial Services, Manufacturing, Media & Entertainment, Professional Services