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I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.…I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

ANKUR

Data Scientist, AI Engineer, Developer, +1

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I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.…I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies. I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

Available to hire

I am a results-driven data scientist holding a Ph.D. with over 13 years of experience at leading technology firms. My expertise lies in AI and machine learning, where I thrive in complex environments to deliver transformative business outcomes. At Microsoft, I enhanced the quality of customer support and significantly boosted enterprise sales through cutting-edge AI technologies.

I am deeply experienced in simulating AI agent decisions within multi-agent systems, which has honed my advanced analytical and strategic capabilities. I enjoy mentoring teams, managing stakeholder relationships, and continuously improving machine learning operations to deliver actionable insights and optimized solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Advanced

Work Experience

Senior Data Scientist at Microsoft

February 1, 2025 - Present

Led comprehensive data science projects to improve customer support and increase enterprise sales. Managed stakeholder relationships, mentored data scientists, and acted as interim team lead. Conducted causal inference analyses uncovering critical consumption insights, developed A/B testing frameworks for ML routing engines, and created ML classifiers to predict customer dissatisfaction and unresponsive request closures. Enhanced MLOps efficiency with reusable functions and GPT models to detect negative sentiments and developed a self-serve LLM-based internal tool reducing service requests.

Senior Data Scientist at Microsoft

February 1, 2025 - August 26, 2025

Directed data science initiatives aimed at customer support quality and sales growth while mentoring junior data scientists. Implemented causal inference power apps saving significant time and costs per experiment. Reduced incorrect service request assignments and dissatisfaction survey scores with ML classifiers. Improved internal KPI and data-related requests through LLM solutions and enhanced customer experience analytics using GPT.

Senior Analyst at Nuevora Analytics (now Sutherland Global)

April 1, 2017 - August 26, 2025

Performed driver analysis that increased theater attendance by 5% over six months for a Fortune 500 movie theater chain.

Senior Consultant at HCL Technologies

July 1, 2016 - August 26, 2025

Delivered end-to-end data science projects and mentored junior scientists. Developed R-based custom functions reducing ML feature engineering time by 20%. Created ML classifiers to identify Python code defects, enhancing code reliability and debugging efficiency. Conducted causal inference analysis increasing Skype DAU/MAU ratio by 5%. Improved customer satisfaction by assessing Microsoft product sentiments from open source packages.

Business Process Lead at Tata Consultancy Services (TCS)

May 1, 2013 - August 26, 2025

Drove innovation and efficiency by developing and monitoring ML models for clients in automobile and BFSI industries. Achieved 80% accurate repurchase prediction models and 10% MAPE in sales forecasts. Ensured model reliability with population stability indices and characteristic analysis.

Business Analyst at Genpact

December 1, 2011 - August 26, 2025

Improved premium pricing accuracy by 5% for a Swiss reinsurance client through analysis of catastrophe loss estimates, ensuring financial stability.