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I am a 27-year-old woman from Gothenburg currently studying Digital Information Design at the University of Borås through a remote program. My education focuses on UX design, programming, and information science. I have previously studied music in London and have gained valuable experience working since the age of 16 in customer service, administration, logistics, and technical support. I enjoy staying busy, learning new skills, and adapting to different working environments. Over time, I have developed a strong interest in office-based work and roles involving administration, system navigation, and digital processes. I enjoy problem-solving and working with various tools and systems and am eager to grow further within communication, system management, and UX-related tasks.…I am a 27-year-old woman from Gothenburg currently studying Digital Information Design at the University of Borås through a remote program. My education focuses on UX design, programming, and information science. I have previously studied music in London and have gained valuable experience working since the age of 16 in customer service, administration, logistics, and technical support. I enjoy staying busy, learning new skills, and adapting to different working environments. Over time, I have developed a strong interest in office-based work and roles involving administration, system navigation, and digital processes. I enjoy problem-solving and working with various tools and systems and am eager to grow further within communication, system management, and UX-related tasks.

Diana Dilan

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I am a 27-year-old woman from Gothenburg currently studying Digital Information Design at the University of Borås through a remote program. My education focuses on UX design, programming, and information science. I have previously studied music in London and have gained valuable experience working since the age of 16 in customer service, administration, logistics, and technical support. I enjoy staying busy, learning new skills, and adapting to different working environments. Over time, I have developed a strong interest in office-based work and roles involving administration, system navigation, and digital processes. I enjoy problem-solving and working with various tools and systems and am eager to grow further within communication, system management, and UX-related tasks.…I am a 27-year-old woman from Gothenburg currently studying Digital Information Design at the University of Borås through a remote program. My education focuses on UX design, programming, and information science. I have previously studied music in London and have gained valuable experience working since the age of 16 in customer service, administration, logistics, and technical support. I enjoy staying busy, learning new skills, and adapting to different working environments. Over time, I have developed a strong interest in office-based work and roles involving administration, system navigation, and digital processes. I enjoy problem-solving and working with various tools and systems and am eager to grow further within communication, system management, and UX-related tasks.

Available to hire

I am a 27-year-old woman from Gothenburg currently studying Digital Information Design at the University of Borås through a remote program. My education focuses on UX design, programming, and information science. I have previously studied music in London and have gained valuable experience working since the age of 16 in customer service, administration, logistics, and technical support. I enjoy staying busy, learning new skills, and adapting to different working environments.

Over time, I have developed a strong interest in office-based work and roles involving administration, system navigation, and digital processes. I enjoy problem-solving and working with various tools and systems and am eager to grow further within communication, system management, and UX-related tasks.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service / Accessibility Assistant at Freefoot

June 1, 2024 - Present

Handled incoming customer cases using Kundo and performed administrative tasks such as invoice approvals. Applied studies in Digital Information Design by improving website accessibility per 2025 guidelines, updating alt-texts, and applying UX knowledge to enhance user experience and accessibility.

Customer Service & Administrative Assistant at Freefoot

June 1, 2024 - Present

Handled incoming customer cases through Kundo and administrative tasks such as invoice approvals. Applied UX knowledge and accessibility standards (WCAG 2025) to improve the company website’s accessibility and user experience.

Customer Service / Administrative / UX Support at Freefoot

June 1, 2024 - Present

Handled customer service cases via Kundo and performed administrative tasks like approving invoices. Applied Digital Information Design studies by improving website accessibility according to 2025 guidelines, including updating alt-texts and enhancing user experience using UX knowledge.

Customer Service Representative / Logistics Coordinator / Superuser at Let’s Deal AB

April 30, 2024 - August 27, 2025

Hired immediately on returning from London, initially handled specialized info emails and mass crediting using several systems. Managed the company's Trustpilot and customer communication via Facebook. Became a superuser assisting the tech department by importing codes for deals on the website. After three years, promoted to Logistics Coordinator managing warehouse contacts, tracking deliveries, and informing customers of supply issues. Worked with Zendesk, Netsuite, Xpos, Excel, Kundo, and OnGoing systems.

Customer Service Representative / Specialist / Superuser / Logistics Coordinator at Let’s Deal AB

April 30, 2024 - August 27, 2025

Handled customer service inquiries and info emails, managed mass crediting and the company’s Trustpilot and Facebook accounts. Trained as a superuser to assist the tech department with workload relief, managing internal systems for deals. Promoted to Logistics Coordinator overseeing warehouse contacts, tracking deliveries, and managing supplier communications.

Customer Service Representative / Logistics Coordinator at Let’s Deal AB

April 30, 2024 - August 26, 2025

Started as Customer Service Representative handling info emails, mass crediting, managing the Trustpilot account, and helping customers on Facebook. Became a superuser assisting the tech department importing codes to internal systems. Promoted to Logistics Coordinator, managing warehouse contact, tracking deliveries, and informing customers about supplier under-deliveries. Worked with Zendesk, Netsuite, Xpos, Excel, Kundo, and OnGoing systems.

Network Analyst at Telia AB

March 31, 2022 - August 27, 2025

Worked with network migration during a job break from Let’s Deal. Migrated customers from Telia’s copper network to fiber, using multiple systems including mapping electrical cabinets to verify customer addresses and coordinates to ensure proper migration.

Network Analyst at Telia AB

March 31, 2022 - August 27, 2025

Performed network migration of private and business customers from copper to fiber networks, using specialized mapping and address systems to verify and process migrations accurately.

Network Analyst at Telia AB

March 31, 2022 - August 26, 2025

Worked on migrating private and business customers from Telia's copper network to the fiber network. Used multiple systems including a map of electrical cabinets across Sweden to verify customer addresses and coordinates, ensuring accurate migration processing.

Staffing Coordinator / Office Assistant at Bemanningsenheten Angered

August 31, 2018 - August 27, 2025

Started by printing pictures and name tags for substitutes in childcare, then substituted as a staffing coordinator for elderly care and home care services. Managed staffing requests, assigned substitutes, and handled phone calls with various coordinators. Gained office experience managing multiple tasks simultaneously.

Staffing Coordinator & Assistant at Bemanningsenheten Angered

August 31, 2018 - August 27, 2025

Managed printing of pictures and name tags for substitutes in childcare and coordinated staffing requests for elderly care and home care services, including assigning substitutes and handling communications.

Staffing Coordinator / Support at Bemanningsenheten Angered

August 31, 2018 - August 26, 2025

Handled printing pictures and name tags for substitutes within childcare and substituted as a staffing coordinator for elderly and home care services during summer. Managed staffing requests, assigned substitutes, and responded to phone inquiries. Gained experience working in an office environment managing multiple tasks.

Night Shift Cashier at McDonald’s Avenyn

January 31, 2018 - August 27, 2025

Worked weekend night shifts at one of Gothenburg's busiest McDonald's locations, handling high-pressure situations and fast-paced customer service during peak hours. Developed strong stress management and problem-solving skills.

Night Shift Cashier at McDonald’s Avenyn

January 31, 2018 - August 27, 2025

Worked weekend night shifts at one of Gothenburg’s busiest McDonald’s locations, handling fast-paced customer service during peak hours. Developed strong stress management and problem-solving skills.

Night Shift Cashier at McDonald's Avenyn

January 31, 2018 - August 26, 2025

Worked weekend night shifts at one of Gothenburg's busiest McDonald's locations, managing high-pressure situations and fast-paced customer service during peak hours. Developed strong stress management and problem-solving skills useful for future roles.