Karolina Stoycheva
I am a Customer Success Lead with 6 years of experience in the e-commerce startup world.
About
I am a Customer Success Lead with 6 years of experience in the e-commerce startup world. I co-founded the Bulgaria Ecom Meetup and enjoy combining my passion for customer success with building communities and managing teams. I am an empathetic and adaptable leader with strong communication, teamwork, and organizational skills, experienced in creative event management and community building.
Throughout my career, I have worked extensively in customer success, business development, and digital marketing, driving onboarding, support, and issue resolution for multiple SaaS products. I love creating streamlined processes, knowledge bases, and engaging company events, while supporting marketing and partner outreach to help grow e-commerce networks and teams effectively.
- 8 years' experience
- Joined August 2025
Languages
- EnglishFluent
- BulgarianFluent
Industry experience
- Software & Internet
- Retail
- Professional Services
- Media & Entertainment
- Education
Work experience· 6 roles
Managed onboarding, support, and issue resolution as part of a multichannel e-commerce ERP system. Streamlined processes and created a Help Center. Executed business development outreach campaigns including emails, LinkedIn messages, and cold calls resulting in client acquisition. Organized team-building and internal events, and presented the company at external events.
Implemented outbound sales strategies for IT and tech clients driving global market expansion. Conducted market research and developed Ideal Customer Profile recommendations. Generated leads via LinkedIn Sales Navigator and external resources. Executed outreach campaigns including emails, LinkedIn messages, and cold calls. Held client and partner meetings, attended industry events, and delivered detailed reports.
Managed onboarding, support, and issue resolution while working parallel on the Vanga AI and Checkout X projects. Streamlined processes, created Help Center and knowledge base, and proactively collected and implemented customer feedback (CSAT). Organized team-building events and managed company merchandise. Supported marketing through partner, affiliate, and influencer outreach.
Education
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