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I am a results-driven IT Support Technician with over three years of experience providing hardware, software, and network support for small businesses and remote clients. I am skilled in Windows environments, Office 365 administration, LAN/WAN troubleshooting, and remote support tools, and I pride myself on delivering timely solutions and excellent customer service. My additional experience in project coordination and team supervision from a construction management background complements my IT expertise. I look forward to joining a professional IT team where I can contribute to operational excellence and continue to grow my skills while supporting clients and teams effectively. I am passionate about troubleshooting, maintaining IT assets, and ensuring smooth IT operations in diverse environments.…I am a results-driven IT Support Technician with over three years of experience providing hardware, software, and network support for small businesses and remote clients. I am skilled in Windows environments, Office 365 administration, LAN/WAN troubleshooting, and remote support tools, and I pride myself on delivering timely solutions and excellent customer service. My additional experience in project coordination and team supervision from a construction management background complements my IT expertise. I look forward to joining a professional IT team where I can contribute to operational excellence and continue to grow my skills while supporting clients and teams effectively. I am passionate about troubleshooting, maintaining IT assets, and ensuring smooth IT operations in diverse environments.

Moham m ad Hussein Al- Qura an

Project Manager, Data Analyst, Database Developer, +4

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I am a results-driven IT Support Technician with over three years of experience providing hardware, software, and network support for small businesses and remote clients. I am skilled in Windows environments, Office 365 administration, LAN/WAN troubleshooting, and remote support tools, and I pride myself on delivering timely solutions and excellent customer service. My additional experience in project coordination and team supervision from a construction management background complements my IT expertise. I look forward to joining a professional IT team where I can contribute to operational excellence and continue to grow my skills while supporting clients and teams effectively. I am passionate about troubleshooting, maintaining IT assets, and ensuring smooth IT operations in diverse environments.…I am a results-driven IT Support Technician with over three years of experience providing hardware, software, and network support for small businesses and remote clients. I am skilled in Windows environments, Office 365 administration, LAN/WAN troubleshooting, and remote support tools, and I pride myself on delivering timely solutions and excellent customer service. My additional experience in project coordination and team supervision from a construction management background complements my IT expertise. I look forward to joining a professional IT team where I can contribute to operational excellence and continue to grow my skills while supporting clients and teams effectively. I am passionate about troubleshooting, maintaining IT assets, and ensuring smooth IT operations in diverse environments.

Available to hire

I am a results-driven IT Support Technician with over three years of experience providing hardware, software, and network support for small businesses and remote clients. I am skilled in Windows environments, Office 365 administration, LAN/WAN troubleshooting, and remote support tools, and I pride myself on delivering timely solutions and excellent customer service. My additional experience in project coordination and team supervision from a construction management background complements my IT expertise.

I look forward to joining a professional IT team where I can contribute to operational excellence and continue to grow my skills while supporting clients and teams effectively. I am passionate about troubleshooting, maintaining IT assets, and ensuring smooth IT operations in diverse environments.

Skills

Microsoft Office

Active Directory

Experience Level

Microsoft Office

Intermediate

Active Directory

Intermediate

Language

Arabic

Fluent

English

Intermediate

Work Experience

Freelance IT Support Specialist at Self-employed, Jordan & Remote

January 1, 2022 - Present

Provided technical support for Windows OS, printers, and network connectivity for SMEs and individual clients. Installed and configured Office 365, antivirus software, and operating systems for over 50 devices. Managed user accounts, password resets, and basic Active Directory tasks. Resolved more than 90% of support requests within agreed timeframes via phone, chat, and remote tools. Maintained optimal LAN and internet performance through proactive monitoring and troubleshooting.

Freelance IT Support Specialist

January 1, 2022 - Present

Provided technical support for Windows OS, printers, and network connectivity for SMEs and individual clients. Installed and configured Office 365, antivirus software, and operating systems for 50+ devices. Managed user accounts and performed basic Active Directory tasks. Resolved over 90% of support requests within agreed timeframes using phone, chat, and remote support tools. Maintained network performance through proactive monitoring and troubleshooting.

Site Supervisor & Sales Coordinator at Private Construction Company, Jordan

December 31, 2021 - August 30, 2025

Supervised daily on-site operations for residential projects, coordinating teams of up to 15 workers. Managed project schedules and procurement using digital tools for tracking progress and inventory. Negotiated sales, prepared contracts, and maintained client relationships, resulting in 100% on-time property handovers. Coordinated with engineers and subcontractors to ensure compliance with quality standards.

Site Supervisor & Sales Coordinator at Private Construction Company, Jordan

December 31, 2021 - August 27, 2025

Supervised daily on-site operations for residential projects, coordinating teams of up to 15 workers. Managed project schedules and procurement by using digital tools to track progress and inventory. Negotiated sales, prepared contracts, and maintained client relationships, ensuring 100% on-time property handovers. Coordinated with engineers and subcontractors to ensure quality standards compliance.

Data Entry & Customer Service Agent at Extensya, Jordan

April 30, 2019 - August 30, 2025

Delivered first-line technical support for software, hardware, and network issues. Assisted in installing and configuring operating systems, Office 365, and security tools. Responded to user requests via remote tools such as TeamViewer and AnyDesk, ensuring timely resolution. Performed regular maintenance and system updates, improving performance and reducing downtime.

Data Entry & Customer Service Agent at Extensya, Jordan

April 30, 2019 - August 27, 2025

Delivered first-line technical support for software, hardware, and network issues. Assisted in installing and configuring operating systems, Office 365, and security tools. Responded to user requests via remote tools like TeamViewer and AnyDesk, ensuring timely resolution. Performed regular maintenance and system updates to improve performance and reduce downtime.