I am an AI & Automation Consultant specializing in identifying and automating manual business processes using a blend of low-code/no-code, AI, and traditional tools. I work closely with businesses to assess process suitability for automation, build business cases with ROI evaluation, and manage projects from inception through delivery. With a strong foundation in PRINCE2 and Agile methodologies, I thrive in leading complex initiatives, shaping automation strategy, and delivering innovative solutions for major clients across healthcare, financial services, and corporate sectors. Over my career, I have contributed to projects ranging from AI agents for the NHS to automation roles at Lloyds / Fiserv and KPMG. I bring over 25 years of experience spanning digital project management, e-learning development, and advanced automation consulting. My expertise extends to chatbot development, process mining, RPA, and cloud technologies. I am passionate about leveraging technology to optimize business operations while managing cross-functional and global teams. Outside of work, I enjoy chess and cycling, and I am a proud father of four boys.

Hugh Abbott

I am an AI & Automation Consultant specializing in identifying and automating manual business processes using a blend of low-code/no-code, AI, and traditional tools. I work closely with businesses to assess process suitability for automation, build business cases with ROI evaluation, and manage projects from inception through delivery. With a strong foundation in PRINCE2 and Agile methodologies, I thrive in leading complex initiatives, shaping automation strategy, and delivering innovative solutions for major clients across healthcare, financial services, and corporate sectors. Over my career, I have contributed to projects ranging from AI agents for the NHS to automation roles at Lloyds / Fiserv and KPMG. I bring over 25 years of experience spanning digital project management, e-learning development, and advanced automation consulting. My expertise extends to chatbot development, process mining, RPA, and cloud technologies. I am passionate about leveraging technology to optimize business operations while managing cross-functional and global teams. Outside of work, I enjoy chess and cycling, and I am a proud father of four boys.

Available to hire

I am an AI & Automation Consultant specializing in identifying and automating manual business processes using a blend of low-code/no-code, AI, and traditional tools. I work closely with businesses to assess process suitability for automation, build business cases with ROI evaluation, and manage projects from inception through delivery. With a strong foundation in PRINCE2 and Agile methodologies, I thrive in leading complex initiatives, shaping automation strategy, and delivering innovative solutions for major clients across healthcare, financial services, and corporate sectors. Over my career, I have contributed to projects ranging from AI agents for the NHS to automation roles at Lloyds / Fiserv and KPMG.

I bring over 25 years of experience spanning digital project management, e-learning development, and advanced automation consulting. My expertise extends to chatbot development, process mining, RPA, and cloud technologies. I am passionate about leveraging technology to optimize business operations while managing cross-functional and global teams. Outside of work, I enjoy chess and cycling, and I am a proud father of four boys.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

AI Lead at NHS Trust / OttomaterAI
July 1, 2024 - Present
Led the project to develop an AI agent automating the parsing of large PDFs to extract criteria and meaning using a Retrieval Augmented Generation approach with technologies like n8n, Python, JSON, Chat GPT, and Gemini. Designed the LLM agent architecture and wrote prompts for effective AI operation.
Automation Consultant at Lloyds / Fiserv
June 30, 2024 - August 27, 2025
Worked on a credit card payments joint venture to identify, define, and deliver automation projects. Evaluated business processes, developed business cases, and created automation solutions using low-code tools. Responsible for programming, testing, and delivery of automation solutions.
AI Adoption Consultant at AI Collective Start-Up
December 31, 2023 - August 27, 2025
Collaborated with colleagues to create the AI Adoption Playbook and architected AI and RPA projects for clients. Designed processes for extracting key data from emails and integrating with legacy databases to enable automation adoption.
Automation Senior Manager at KPMG
April 30, 2023 - August 27, 2025
Managed a wide range of automation projects focusing on parsing and content extraction with financial planning and resource management responsibilities. Delivered projects such as compliance data extraction for UK pharma and designed automation strategies for large companies including process mining implementations.
Project Lead (Mental Health App) at Innovate UK
April 30, 2022 - August 27, 2025
Led the Innovate UK project to create a mental health app during 2020-2022, focusing on innovation and technology to improve mental health support and accessibility.
Automation Consultant at AstraZeneca
February 29, 2020 - August 27, 2025
Evaluated candidate business processes for automation and designed solutions involving Automation Anywhere, MuleSoft, Azure, and WeChat. Developed business cases and technical architecture for process automation.
Chatbot Developer at SBCChatbot – Google Dialogflow
March 31, 2019 - August 27, 2025
Designed and programmed a chatbot using Google Dialogflow and Google Cloud Platform to reduce phone queries by automating account queries for SBC. Analyzed intent logs and scoped the project, preparing business cases.
UiPath Developer at ASDA / SDWorx
June 30, 2018 - August 27, 2025
Automated the sick leave process for ASDA using UiPath, PowerShell, and Excel. Analyzed the process for automation suitability and designed exception handling within the architecture.
Automation Consultant at Parcelforce
July 31, 2017 - August 27, 2025
Assessed the feasibility and business case for chatbot implementation reducing phone queries, identifying potential savings and process improvements.
UiPath Developer at Samsung
February 28, 2017 - August 27, 2025
Automated data extraction from SAP and uploaded data to SQL Server using UiPath and VBScript, delivering a flexible automation architecture.

Education

MSc Information Systems Design at University of Westminster
January 11, 2030 - August 27, 2025

Qualifications

UiPath Certified Developer
January 11, 2030 - August 27, 2025
UiPath Solution Architect Fundamentals
January 11, 2030 - August 27, 2025
UiPath Document Understanding Overview
January 11, 2030 - August 27, 2025
Celonis – Process Discovery – Advanced
January 11, 2030 - August 27, 2025
Machine Learning Foundations (Coursera, University of Washington)
January 11, 2030 - August 27, 2025
Building Conversations with Dialogflow (Coursera, Google Cloud Training)
January 11, 2030 - August 27, 2025
Prince2 Practitioner
January 11, 2030 - August 27, 2025
Agile Practitioner
January 11, 2030 - August 27, 2025

Industry Experience

Healthcare, Financial Services, Professional Services, Software & Internet, Retail

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate