RK

Ravindra Kumar

Available to hire

I am an experienced RPA and AI consultant with over 18 years in the IT and BPM industry. My expertise spans full cycle RPA and AI implementations, process assessments, solution design, and business case creation.

About

I am an experienced RPA and AI consultant with over 18 years in the IT and BPM industry. My expertise spans full cycle RPA and AI implementations, process assessments, solution design, and business case creation. I have managed multiple complex projects and delivered valuable automation solutions for various sectors including banking, finance, insurance, healthcare, telecom, and utilities.

I enjoy driving business process transformations through automation and AI technologies. Leading workshops and training for clients and internal teams is something I take pride in, alongside partnering with sales teams to deliver technical and commercial proposals. I am passionate about exploring new tech, playing cricket, and traveling during my leisure time.

  • 11 years' experience
  • Joined August 2025

Languages

  • EnglishAdvanced
  • HindiAdvanced

Industry experience

  • Financial Services
  • Healthcare
  • Telecommunications
  • Professional Services

Work experience· 5 roles

Business Consultant/Analyst · Tech Mahindra Ltd.Feb 2022 – Present · 4 yrs 10 mos

Managed 30 full cycle RPA and 10+ Agentic AI & GenAI projects including 8 POCs and 50 Process Assessments. Delivered 4 GenAI use cases, developed project plans, executed status meetings, managed project risks, and collaborated with internal and client stakeholders. Conducted business process assessments, defined RPA value propositions, curated automation roadmaps, prepared business cases and demos. Extensive documentation experience across the RPA & AI lifecycle. Led workshops and trainings, supported sales with technical and commercial RFP responses. Worked across domains including Banking & Finance, Insurance, Healthcare, Telecom, and Utilities. Successfully deployed 10+ Agentic AI and GenAI use cases for Microsoft client.

Consultant/Automation Professional · British TelecomJan 2022 – Aug 2025 · 3 yrs 8 mos

Responsible for full lifecycle RPA solutions including identifying automation opportunities, gathering requirements, implementing, testing, and deploying automations using Blue Prism and Automation Anywhere. Experienced in business process improvements and process re-engineering. Designed insightful visualization dashboards for analytical models.

Software Engineer · CenturyLink TechnologyAug 2018 – Aug 2025 · 7 yrs 1 mo

Worked with Automation Anywhere, VBA, and Macros for report and web-based application automation. Liaised with cross-platform teams to resolve dependencies, anchored knowledge management, created proof of concepts for pre-sales reports, and conducted impact analysis of requirements.

Sr. Business Analyst (Quality Analyst) · United Health GroupMar 2016 – Aug 2025 · 9 yrs 6 mos
Sr. Associate · EXL Service Ltd.Dec 2014 – Aug 2025 · 10 yrs 9 mos

Education

M. Sc. In Information Technology · Amity2003 – 2004
Higher Diploma in Software Engineering · Aptech2030 – 2025

Certifications and awards· 6

Graduation2003 – 2004
Certified in RPA AA Trainer2030 – 2025
Certified in Gen AI2030 – 2025
Certified in RPA UiPath2030 – 2025

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