Hi, I'm Julian Synn, a dedicated technical communicator and IT support specialist based in Toronto, Canada. With years of experience crafting user-friendly documentation, web content, and e-learning materials, I excel at turning complex technical information into clear, accessible content that helps users and teams achieve their goals. My background includes strong skills in technical writing, project management, and IT support, combined with a passion for efficiency and organization. Over the years, I've collaborated with diverse clients and subject matter experts to create manuals, SOPs, training guides, and web content. I am comfortable working both independently and within teams, constantly engaging in problem-solving and refining processes. My technical skills span multiple software and authoring tools, and I stay up-to-date with the latest documentation methodologies like Docs-as-code to deliver excellent results in fast-paced environments.…

Julian Synn

Hi, I'm Julian Synn, a dedicated technical communicator and IT support specialist based in Toronto, Canada. With years of experience crafting user-friendly documentation, web content, and e-learning materials, I excel at turning complex technical information into clear, accessible content that helps users and teams achieve their goals. My background includes strong skills in technical writing, project management, and IT support, combined with a passion for efficiency and organization. Over the years, I've collaborated with diverse clients and subject matter experts to create manuals, SOPs, training guides, and web content. I am comfortable working both independently and within teams, constantly engaging in problem-solving and refining processes. My technical skills span multiple software and authoring tools, and I stay up-to-date with the latest documentation methodologies like Docs-as-code to deliver excellent results in fast-paced environments.…

Available to hire

Hi, I’m Julian Synn, a dedicated technical communicator and IT support specialist based in Toronto, Canada. With years of experience crafting user-friendly documentation, web content, and e-learning materials, I excel at turning complex technical information into clear, accessible content that helps users and teams achieve their goals. My background includes strong skills in technical writing, project management, and IT support, combined with a passion for efficiency and organization.

Over the years, I’ve collaborated with diverse clients and subject matter experts to create manuals, SOPs, training guides, and web content. I am comfortable working both independently and within teams, constantly engaging in problem-solving and refining processes. My technical skills span multiple software and authoring tools, and I stay up-to-date with the latest documentation methodologies like Docs-as-code to deliver excellent results in fast-paced environments.

See more

Work Experience

IT Support Specialist at Free Geek Toronto
November 1, 2024 - Present
Contributed to refurbishing several hundred desktop/laptops and other devices, exceeding previous year goals. Performed testing, removing, and installing PC components. Installed Linux and Windows operating systems and applications, updated software, and troubleshot issues for multiple computer systems.
Technical Writer at Drone Delivery Canada
November 1, 2023 - August 27, 2025
Created and edited videos and e-learning materials for flight training. Liaised with subject matter experts to develop courses, operation manuals, and SOPs. Produced documentation and guides for internal and external stakeholders. Developed web-based training content and support materials including diagrams and illustrations for operations teams. Maintained document files using version control and QMS software. Completed sysadmin tasks related to databases and employee information.
Technical Writer (Contract) at Bell Canada
August 1, 2020 - August 27, 2025
Produced documentation for Bell’s radios, satellites, and communication equipment using Visio. Edited accessibility documentation focusing on image layouts, layers, merging, font size, alignment, flowcharts, and templates.
Web Content Editor (Contract) at Seneca College
April 1, 2020 - August 27, 2025
Edited Seneca’s web framework and SOPs compliant with WCAG and AODA standards, contributing to website redevelopment. Collaborated with subject matter experts and developers to create and publish new or revised materials. Proofread all content according to the Seneca style guide.
Technical Writer (Contract) at Trapeze Group
June 1, 2019 - August 27, 2025
Implemented edits to Public Transit and System Admin guides for Web Help tool uploads. Used DITA structure with Oxygen XML Editor employing concept, task, and reference methods. Applied content reuse, relationship tables, and image key mappings across documentation.

Education

Certificate in Technical Communication at Seneca College
January 1, 2018 - January 1, 2019
Certificate in Web Development at Seneca College
January 1, 2016 - January 1, 2017
Honours Bachelor of Arts - Political Science at University of Toronto
January 1, 2011 - January 1, 2016

Qualifications

Technical Communication Certificate
January 1, 2018 - January 1, 2019
Web Development Certificate
January 1, 2016 - January 1, 2017

Industry Experience

Computers & Electronics, Education, Telecommunications, Transportation & Logistics, Non-Profit Organization