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I am a seasoned Technical Writer with over five years of experience creating clear, user-focused content that simplifies complex workflows and fosters engagement within technical communities. I thrive in agile environments where I collaborate with cross-functional teams to deliver precise, accessible documentation that supports and educates technical users. Fluent in Korean and Spanish with conversational skills in Japanese, I pride myself on my ability to adapt communication for diverse audiences, nurturing inclusive and innovative technical communities. I am passionate about leveraging my multilingual and technical skills to contribute to vibrant, user-centered content environments.…I am a seasoned Technical Writer with over five years of experience creating clear, user-focused content that simplifies complex workflows and fosters engagement within technical communities. I thrive in agile environments where I collaborate with cross-functional teams to deliver precise, accessible documentation that supports and educates technical users. Fluent in Korean and Spanish with conversational skills in Japanese, I pride myself on my ability to adapt communication for diverse audiences, nurturing inclusive and innovative technical communities. I am passionate about leveraging my multilingual and technical skills to contribute to vibrant, user-centered content environments.

Dasha Martinez

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I am a seasoned Technical Writer with over five years of experience creating clear, user-focused content that simplifies complex workflows and fosters engagement within technical communities. I thrive in agile environments where I collaborate with cross-functional teams to deliver precise, accessible documentation that supports and educates technical users. Fluent in Korean and Spanish with conversational skills in Japanese, I pride myself on my ability to adapt communication for diverse audiences, nurturing inclusive and innovative technical communities. I am passionate about leveraging my multilingual and technical skills to contribute to vibrant, user-centered content environments.…I am a seasoned Technical Writer with over five years of experience creating clear, user-focused content that simplifies complex workflows and fosters engagement within technical communities. I thrive in agile environments where I collaborate with cross-functional teams to deliver precise, accessible documentation that supports and educates technical users. Fluent in Korean and Spanish with conversational skills in Japanese, I pride myself on my ability to adapt communication for diverse audiences, nurturing inclusive and innovative technical communities. I am passionate about leveraging my multilingual and technical skills to contribute to vibrant, user-centered content environments.

Available to hire

I am a seasoned Technical Writer with over five years of experience creating clear, user-focused content that simplifies complex workflows and fosters engagement within technical communities. I thrive in agile environments where I collaborate with cross-functional teams to deliver precise, accessible documentation that supports and educates technical users.

Fluent in Korean and Spanish with conversational skills in Japanese, I pride myself on my ability to adapt communication for diverse audiences, nurturing inclusive and innovative technical communities. I am passionate about leveraging my multilingual and technical skills to contribute to vibrant, user-centered content environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Korean

Advanced

Spanish; Castilian

Advanced

Japanese

Intermediate

Work Experience

Freelance Content Writer & Producer at Freelancer/Private Individual

January 1, 2024 - Present

Supported streamers and content creators by moderating live chat on Twitch and managing community engagement in Discord servers with 500+ members. Enforced community guidelines, resolved conflicts, and responded to user questions in real time, contributing to a safe and welcoming environment. Collaborated with streamers and moderators to align tone, schedule announcements, and improve overall viewer experience. Created, edited, and published short and long-form gameplay content for a live audience. Produced polished media assets with Adobe Premiere, DaVinci Resolve, and OBS. Developed original branding, overlays, and marketing materials to increase viewer engagement. Engaged with followers in real time and adapted content strategy based on viewer data and feedback.

Technical Writer at Cengage Group

May 1, 2025 - August 27, 2025

Developed and delivered high-quality technical documentation including SOPs, user guides, help articles, and release notes using DITA, oXygen XML Editor, ServiceNow, and Git-based workflows, reducing support inquiries by 45%. Collaborated with 100+ engineers, product managers, and UX designers in Agile/Scrum environments to produce accurate, user-centered content that improved client onboarding and decreased support ticket volume by 45%. Led Canadian localization efforts, enhancing content accessibility and lowering customer service cases by 45%. Conducted weekly JIRA-driven documentation review meetings to identify and close content gaps, achieving a 30% improvement in turnaround time and service quality. Authored and maintained knowledge base articles supporting compliance updates and faster release cycles. Coordinated sprint planning and backlog grooming in JIRA to align documentation priorities with product timelines, boosting issue resolution speed by 30%. Produced instructional v

Customer Service Training & Documentation Lead Specialist at Cengage Group

June 1, 2023 - August 27, 2025

Created comprehensive onboarding and internal support documentation for a 30+ member team using Salesforce, SharePoint, and OneNote, boosting case resolution speed by 3x through structured guides. Edited Confluence documentation and produced accessible videos with closed captions, improving onboarding efficiency by 30%. Designed user-centered onboarding materials that reduced live chat handling times by 45%, enhancing service desk performance and customer satisfaction. Streamlined internal scheduling and workflow documentation to increase team coordination and responsiveness by 70%. Developed standardized email and chat templates, reducing response times by 45% and maintaining brand consistency. Delivered frontline support for customer purchasing and IT inquiries via Salesforce, contributing to $106M in average quarterly revenue through timely and accurate information exchange.