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Employment and project experience
Senior Designer Acme Co.
January 2017 - March 2017
UX Designer Microsoft Inc.
January 2019 - March 2019
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Dutch
Intermediate
Work Experience
Customer|Technical Support Specialist at vidIQ
August 1, 2022 - PresentProvided problem-solving solutions and support focused on accuracy and efficiency to B2C customers via email and chat. Collaborated with Engineering and Product teams to identify and resolve underlying product and service issues. Improved the customer service department's communication, document management, and employee satisfaction. Assisted customers in troubleshooting software issues, resulting in a 95% customer satisfaction score. Managed over 18,000 customer tickets and 8,000 Stripe and PayPal disputes and invoices.
Customer Support & Operations at Paynovate
March 1, 2022 - August 27, 2025Handled customer onboarding via phone and email. Thoroughly checked contracts including company validities, shareholders, provided information, and performed background checks. Managed migration validation from a legal perspective.
Project Manager/Client Success at Fosforo Cinema
July 1, 2021 - August 27, 2025Worked with a team of 14 translators and videographers to create corporate videos for stakeholders in 9 different languages. Managed customer satisfaction and after-project follow-up which led clients to continue future projects with the company. Managed the project budget and saved 20% of allocated funds. Delivered the project 2 months early with minor re-edits. Developed over 50 scripts in 9 different languages.
Social media & Project Manager at Fosforo Cinema
July 1, 2020 - August 27, 2025Managed the project of creating new revenue streams in the American market, increasing clients by 500%. Created and brainstormed creative content ideas for social media that increased followers by 20%. Managed and created email marketing strategies, ran digital ads, wrote copy introducing Fosforo to the American market near the border region. Managed first customer contact, expectations, and satisfaction during and after production. Produced and directed behind-the-scenes social media content that increased interactions. Took roles as producer or producer assistant on on-site and studio productions, improving efficiency and productivity by 40%. Managed a small team of 6 employees in the absence of the CEOs.
Client Success at Youth Contractor
February 1, 2016 - August 27, 2025Managed clients in hospitality and tourism sectors. Initiated contact and negotiations with prospects. Closed two deals with major hotels in Aruba for housekeeping, gardening, and maintenance contracting services. Managed all client needs and transitioned analog systems to digital. Promoted the company organically on socials, onboarding over 300 employees. Managed company funds and payroll.
Customer | Technical Support Specialist at vidIQ
August 1, 2022 - PresentProvide problem-solving solutions and support focusing on accuracy and efficiency to B2C via e-mail and chat. Collaborate with Engineering and Product teams to identify and resolve product service issues. Improved company CS department communication, documents, and employee satisfaction. Assisted customers with software troubleshooting achieving 95% customer satisfaction. Managed over 18,000 customer tickets and 8,000 Stripe and Paypal disputes and invoices. Assisted customers in navigating the company’s online Web App, Mobile App, and YouTube Extension.
Customer Support & Operations at Paynovate
March 1, 2022 - August 27, 2025Customer onboarding via phone and email. Thoroughly checked contracts including company validities, shareholders, gave information, and performed background checks. Managed migration validation (Legal).
Project Manager / Client Success at Fosforo Cinema
July 1, 2021 - August 27, 2025Led a team of 14 translators and videographers to create corporate videos for stakeholders in 9 different languages, managing customer satisfaction and after project follow-up, leading to client retention. Managed the project timeline and budget, saving 20% of allocated funds while delivering the project 2 months ahead of schedule with minor re-edits. Developed over 50 scripts in 9 different languages.
Social Media & Project Manager at Fosforo Cinema
July 1, 2020 - August 27, 2025Managed the project of creating new revenue streams in the American market, increasing American clients by 500%. Created and brainstormed creative ideas/content for social media to increase followers by 20%. Managed email marketing strategy, digital ads, and copywriting to introduce Fosforo into the American market, especially near the border area. Managed first point of contact with customers, expectations during and after production. Produced and directed behind the scenes content improving efficiency and productivity by 40%. Managed a small team of 6 employees when CEOs were absent.
Client Success at Youth Contractor
February 1, 2016 - August 27, 2025Managed clients in the hospitality and tourism sector, initiating contact and negotiations with prospects. Closed two deals with two big hotels in Aruba for housekeeping, gardening, and maintenance positions. Took charge of clients' needs, switching from analog to digital systems. Promoted the company on social media organically and onboarded more than 300 employees. Managed company funds and payrolls.
Project Manager / Client Success at Fosforo Cinema
July 1, 2021 - August 27, 2025Led a team of 14 translators and videographers to create corporate videos for stakeholders in 9 different languages. Managed customer satisfaction and after-project relations, resulting in client retention for future projects. Controlled the project budget, saving 20% of allocated funds, and delivered the project 2 months ahead of schedule with minor re-edits. Developed over 50 scripts in 9 languages.
Social Media & Project Manager at Fosforo Cinema
July 1, 2020 - August 27, 2025Managed a project creating new revenue streams in the American market, increasing American clients by 500%. Created and brainstormed creative social media content that grew followers by 20%. Managed email marketing strategy, ran digital ads, and wrote copy introducing Fosforo to new markets. Handled customer expectations and satisfaction during and after production, growing annual revenue. Produced and directed behind-the-scenes content that increased social media interactions. Took on production and producer assistant roles to increase team efficiency and productivity by 40%. Led a small team of 6 employees in CEO absence.
Client Success at Youth Contractor
February 1, 2016 - August 27, 2025Managed clients in the hospitality and tourism sector by initiating contact and negotiations with prospects. Closed contracts with two major hotels for housekeeping, gardening, and maintenance staffing. Transitioned company from analogue to digital systems. Promoted company organically on social media to attract more contractors. Onboarded over 300 employees and managed company funds and payroll.
Customer | Technical Support Specialist at vidIQ
August 1, 2022 - PresentProvided problem-solving support focused on accuracy and efficiency for B2C clients via email and chat. Collaborated with engineering and product teams to identify and resolve product/service issues. Improved communication and documentation in the customer service department, increasing employee satisfaction. Assisted customers in troubleshooting software and navigating online applications, achieving a 95% customer satisfaction score. Managed over 18,000 customer tickets and 8,000 payment disputes and invoices via Stripe and PayPal.
Customer Support & Operations at Paynovate
March 1, 2022 - August 27, 2025Handled customer onboarding via phone and email. Conducted thorough contract checks including company validations, shareholders, and performed background checks. Managed migration validations (legal).
Education
Bachelor of Arts, Majored in Digital Marketing & Production Management at Inholland University
January 1, 2017 - January 1, 2023Associate Degree, Major in Front Office, Leadership and HR at EPI Aruba
January 1, 2008 - January 1, 2011Bachelor of Arts at Inholland University
January 1, 2017 - January 1, 2023Associate Degree at EPI Aruba
January 1, 2008 - January 1, 2011Bachelor of Arts Creative Business, Majored in Digital Marketing & Production Management at Inholland University
January 1, 2017 - January 1, 2023Associate Degree Hospitality & Tourism, Major in Front Office, Leadership and HR at EPI Aruba
January 1, 2008 - January 1, 2011Qualifications
Google - Fundamentals of Digital Marketing
January 11, 2030 - August 27, 2025Jason Capital - Social Media Boss (SMM)
January 11, 2030 - August 27, 2025Educate - Pento Profit (copywriting, email copywriting)
January 11, 2030 - August 27, 2025Educate - E-commerce (Dropshipping)
January 11, 2030 - August 27, 2025Educate - Agency Navigator (Digital Ads)
January 11, 2030 - August 27, 2025Inholland University - Final Cut Pro Editor
January 11, 2030 - August 27, 2025Ben Steel - Acting & Theatre
January 11, 2030 - August 27, 2025EPI Aruba - Leadership
January 11, 2030 - August 27, 2025NEPQ - Sales & Customer Support
January 11, 2030 - August 27, 2025Google - Fundamentals of Digital Marketing
January 11, 2030 - August 27, 2025Jason Capital - Social Media Boss (SMM)
January 11, 2030 - August 27, 2025Educate - Pento Profit (copywriting, email copywriting)
January 11, 2030 - August 27, 2025Educate - E-commerce (Dropshipping)
January 11, 2030 - August 27, 2025Educate - Agency Navigator (Digital Ads)
January 11, 2030 - August 27, 2025Inholland University - Final Cut Pro Editor
January 11, 2030 - August 27, 2025Ben Steel - Acting & Theatre
January 11, 2030 - August 27, 2025EPI Aruba - Leadership
January 11, 2030 - August 27, 2025NEPQ - Sales & Customer Support
January 11, 2030 - August 27, 2025Google - Fundamentals of Digital Marketing
January 11, 2030 - August 27, 2025Jason Capital - Social Media Boss (SMM)
January 11, 2030 - August 27, 2025Educate - Pento Profit (copywriting, email copywriting)
January 11, 2030 - August 27, 2025Educate - E-commerce (Dropshipping)
January 11, 2030 - August 27, 2025Educate - Agency Navigator (Digital Ads)
January 11, 2030 - August 27, 2025Inholland University - Final Cut Pro Editor
January 11, 2030 - August 27, 2025Ben Steel - Acting & Theatre
January 11, 2030 - August 27, 2025EPI Aruba - Leadership
January 11, 2030 - August 27, 2025NEPQ - Sales & Customer Support
January 11, 2030 - August 27, 2025Industry Experience
Media & Entertainment, Travel & Hospitality, Professional Services, Software & Internet, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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