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I am a hybrid AI product leader and solutions engineer with over 10 years of experience designing, building, and onboarding data-driven and generative AI products across FinTech, EdTech, retail, and automotive sectors. I excel at translating customer problems into technical solutions, configuring large language model systems, and quickly iterating on prompts and scripts to achieve high resolution and satisfaction rates. I am skilled in orchestrating cross-functional pods, training end-users, analyzing performance metrics using SQL and dashboards, and clearly communicating with stakeholders. My expertise allows me to enhance product development and support strategic growth across various industries.…I am a hybrid AI product leader and solutions engineer with over 10 years of experience designing, building, and onboarding data-driven and generative AI products across FinTech, EdTech, retail, and automotive sectors. I excel at translating customer problems into technical solutions, configuring large language model systems, and quickly iterating on prompts and scripts to achieve high resolution and satisfaction rates. I am skilled in orchestrating cross-functional pods, training end-users, analyzing performance metrics using SQL and dashboards, and clearly communicating with stakeholders. My expertise allows me to enhance product development and support strategic growth across various industries.

Vimal Ramakrishnan

AI Strategy Consultant, AI Engineer, Product Designer, +4

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I am a hybrid AI product leader and solutions engineer with over 10 years of experience designing, building, and onboarding data-driven and generative AI products across FinTech, EdTech, retail, and automotive sectors. I excel at translating customer problems into technical solutions, configuring large language model systems, and quickly iterating on prompts and scripts to achieve high resolution and satisfaction rates. I am skilled in orchestrating cross-functional pods, training end-users, analyzing performance metrics using SQL and dashboards, and clearly communicating with stakeholders. My expertise allows me to enhance product development and support strategic growth across various industries.…I am a hybrid AI product leader and solutions engineer with over 10 years of experience designing, building, and onboarding data-driven and generative AI products across FinTech, EdTech, retail, and automotive sectors. I excel at translating customer problems into technical solutions, configuring large language model systems, and quickly iterating on prompts and scripts to achieve high resolution and satisfaction rates. I am skilled in orchestrating cross-functional pods, training end-users, analyzing performance metrics using SQL and dashboards, and clearly communicating with stakeholders. My expertise allows me to enhance product development and support strategic growth across various industries.

Available to hire

I am a hybrid AI product leader and solutions engineer with over 10 years of experience designing, building, and onboarding data-driven and generative AI products across FinTech, EdTech, retail, and automotive sectors. I excel at translating customer problems into technical solutions, configuring large language model systems, and quickly iterating on prompts and scripts to achieve high resolution and satisfaction rates.

I am skilled in orchestrating cross-functional pods, training end-users, analyzing performance metrics using SQL and dashboards, and clearly communicating with stakeholders. My expertise allows me to enhance product development and support strategic growth across various industries.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

AI Product Consultant at Freelance

July 1, 2023 - Present

Led end-to-end onboarding and implementation for an AI-driven analytics and advice platform, collaborating closely with enterprise customers to understand workflows and configure generative agents that autonomously answered queries. Architected GPT-powered customer analytics and personalized investment insights using RAG pipelines and prompt logic. Developed Python scripts to parse data sources and integrate APIs, increasing client engagement by 31% and streamlining operations. Launched an AI-driven marketing and customer-service automation suite incorporating chatbots and ticket triage, boosting conversions by 18% and reducing acquisition costs by 22%. Trained customer success teams on advanced features, collected feedback to refine prompt flows, and authored product requirements documentation.

Senior Associate Director at IE University - Talent and Careers

June 30, 2023 - August 28, 2025

Led a pod of eight analysts and developers to build a generative AI career-matching engine using GPT-4 API and Pinecone vector search. Tuned prompts, curated the knowledge base, and performed QA to reduce manual processes by 80% and increase job-placement rates by 35%. Designed dashboards and SQL queries to monitor resolution rates, satisfaction, and escalation metrics, presenting insights to leadership for product roadmap decisions. Acted as the primary interface between engineering and stakeholders, translating user feedback into product requirements and providing technical training for administrators, facilitating widespread adoption. Contributed to strategic development of recruitment programs and integrated real-world project experiences to enhance customer satisfaction.

Head of Data at Payflow (B2B SaaS | Finance | $40 Million)

November 30, 2021 - August 28, 2025

Partnered with cross-functional teams to analyze user engagement data and prioritize features leading to a 30% uplift in customer satisfaction. Established data governance and analytics frameworks, built dashboards (Tableau, Power BI), and wrote SQL queries to provide actionable insights for product and customer success teams. Collaborated with product managers and engineers to optimize customer onboarding and reduce time-to-value for new enterprise clients.

Lead Data Scientist at Travel Triangle (B2C | Travel)

March 31, 2021 - August 28, 2025

Orchestrated a six-person analytics team and drove automation initiatives across marketing, product, and operations functions. Introduced A/B testing and data-driven decision processes increasing user conversion rates. Utilized SQL and Python to analyze market studies and customer behavior, identifying growth opportunities and anticipating industry trends. Liaised with internal stakeholders to prioritize product features based on customer feedback and performance metrics.

Apprentice Leader at Mu Sigma (B2B | Analytics Consulting | $1.5B+)

August 1, 2014 - August 28, 2025

Led a 22-member analytics team delivering AI and analytics projects for Nike. Developed automated dashboards tracking key metrics in real-time and conducted predictive and descriptive analyses across digital platforms. Created personalized campaign frameworks optimizing marketing spend, generating $22M in savings. Established and led consulting engagements with Microsoft and Suncorp Limited, overseeing predictive machine-learning models that improved claims management and produced $15M in cost savings. Served as client-facing point of contact, translating business needs into technical deliverables and training stakeholders on model outputs and dashboards.